Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Customer Rating
1
Barely recognizes button presses
on January 6, 2022
Posted by: cdelgado
from San Diego, CA
Gender:Male
I purchased this to replace my Philips Hue Dimmer Switch that I use for applying 4 different HomeKit scenes for my lighting since it has issues recognizes button presses. For instance, pressing a button would result in only a 25% chance of it actually registering within the Philips Hue system, taking multiple attempts to turn the lights off.
I was hoping the Wemo Stage would be as solid as the other Wemo products I use within HomeKit. Unfortunately, it’s just as bad as my Hue setup if not worse. It was a huge waste of money and effort. I have also lost hope in Thread functionality to ever be released. And also cannot trust Belkin products for future uses. I will stick with the TP-Link (Kasa) system with my Raspberry Pi homebridge implementation.
No, I would not recommend this to a friend.
Response from belkin.comBy MJ, Wemo Support, January 7, 2022
Hi, cdelgado,
Your review of our product is highly appreciated. This is definitely not the experience that we wanted you to have with the scene controller. Deleting and re-assigning the scenes might do a trick. You may update us on how it goes by sending us an email at WemoCares@belkin.com along with your personal information and the link to this post for reference.
Regards,
Your review of our product is highly appreciated. This is definitely not the experience that we wanted you to have with the scene controller. Deleting and re-assigning the scenes might do a trick. You may update us on how it goes by sending us an email at WemoCares@belkin.com along with your personal information and the link to this post for reference.
Regards,
Written by a customer while visiting belkin.com
Customer Rating
1
Doesn't work - Customer support Non-existant
on February 14, 2022
Posted by: Zonk
from Castle Rock, CO
Gender:Male
Got the Stage connected to my iPhone no problem. Buttons on Stage do not trigger automations. I can trigger on my phone via "Test this automation". Every time I call customer support I either get routed to the wrong place or get hung up on.
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo Support, Customer support, February 14, 2022
Hi Zonk,
This is definitely not the kind of experience we would like you to have with our product and services. Your concerns deserve a timely response. Please get in touch with us at WemoCares@belkin.com, and our Escalation Engineers would be more than glad to provide assistance.
Regards,
Chu
Wemo Support
This is definitely not the kind of experience we would like you to have with our product and services. Your concerns deserve a timely response. Please get in touch with us at WemoCares@belkin.com, and our Escalation Engineers would be more than glad to provide assistance.
Regards,
Chu
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Unreliable and a battery hog!
on March 1, 2023
Posted by: JBC123
from Iowa
Gender:Male
I purchased two Wemo Stage Scene controllers on January 31st, 2023 and promptly added them to my Homekit. It is now March 1st, 2023, and for the last 3-4 days, the units have been stuck on "Updating" and were not operable. Last evening, I replaced both batteries and had to reconnect them to my Homekit. Both still stated "Updating" upon doing so. This morning, they appear to be connected. If these consume batteries this quickly, I will return them and find a different option.
Response from belkin.comBy Belkin, Customer Service, March 1, 2023
Hi, JBC123,
The is totally an unexpected behavior, and we'd like to check this out further! The Wemo WSC010 uses a CR2032 coin cell battery that is designed for long-lasting use. Try observing the 2nd battery and keep us posted by calling our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Let's continue from there for realtime assistance.
Regards,
Carl
Wemo Support
The is totally an unexpected behavior, and we'd like to check this out further! The Wemo WSC010 uses a CR2032 coin cell battery that is designed for long-lasting use. Try observing the 2nd battery and keep us posted by calling our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Let's continue from there for realtime assistance.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Posted by: ccaum
from Portland, OR
Gender:Male
Verified Purchase:Yes
Unfortunately this product is far too slow. It takes several seconds between pushing the button and the Home Hub triggering the automation. When Thread is enabled it’s probably going to be much better.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, May 10, 2021
Hi, ccaum,
We's like to learn more details about the challenges that you have. Make sure to run the latest Wemo App and OS version of the handheld devices being used. With the link to this review and your contact details, please send an email at WemoCares@belkin.com along with your contact details and the link to this review for our reference. Our Product Experts are eager to assist forward.
Regards,
Carl
Wemo Support
We's like to learn more details about the challenges that you have. Make sure to run the latest Wemo App and OS version of the handheld devices being used. With the link to this review and your contact details, please send an email at WemoCares@belkin.com along with your contact details and the link to this review for our reference. Our Product Experts are eager to assist forward.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Anonymous
from NC
Gender:Male
Verified Purchase:Yes
The magnet in the wall plate is weak so care must be taken not to knock the controller off the wall when using it. Scenes are often not set on the first button press. The controller illuminates a light to show when a button press has been performed, and inexplicably the product does not respond to multiple button presses in a short period of time (e.g., push button 1 and then push button 2 to set two different scenes). I will be returning or discarding this.
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo, Customer Support, May 10, 2021
Hi, Travis,
Replacing its battery and making that there is not other object or stickers behind the controller will help us isolate the concern. You may also try controlling them behind the Apple HomeKit App and see if it makes any difference. We totally understand you and respect your decision. However, in case you have further concern with it or with any of our products, please feel free to email us at WemoCares@belkin.com so we can have you assisted with our Product Experts. You may send along your contact info and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Replacing its battery and making that there is not other object or stickers behind the controller will help us isolate the concern. You may also try controlling them behind the Apple HomeKit App and see if it makes any difference. We totally understand you and respect your decision. However, in case you have further concern with it or with any of our products, please feel free to email us at WemoCares@belkin.com so we can have you assisted with our Product Experts. You may send along your contact info and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Dr Shishenheimer
Verified Purchase:Yes
Didn’t realize it’s BT only right now. Thread support meads to be activated. Right now it’s useless. My hub is across the house-too far away to connect. I’ll update review once thread support is activated and I can connect with WIFI.
Response from belkin.comBy Belkin, Customer Service, May 16, 2021
Hi, Dr Shishenheimer,
We appreciate the time in posting your review. We're eager to learn more details about the challenges that you have with our Wemo Stage Scene Controller, WSC010. Let us know how it goes by sending an email at WemoCares@belkin.com along with your contact details and the link to this review as a reference.
Regards,
Carl
Wemo Support
We appreciate the time in posting your review. We're eager to learn more details about the challenges that you have with our Wemo Stage Scene Controller, WSC010. Let us know how it goes by sending an email at WemoCares@belkin.com along with your contact details and the link to this review as a reference.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Posted by: K Kn
Verified Purchase:Yes
Should not have been launched. Works less than 10% of the time when you click a button.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, July 25, 2021
Hi there,
This is not the expected behaviour of the Wemo Stage Scene Controller. Allow us to check this further by sending an email at WemoCares@belkin.com with your contact details and the link to this review for our reference. Our Product Experts would like to lend a hand and help you figure out what's causing this to happen.
Regards,
Carl
Wemo Support
This is not the expected behaviour of the Wemo Stage Scene Controller. Allow us to check this further by sending an email at WemoCares@belkin.com with your contact details and the link to this review for our reference. Our Product Experts would like to lend a hand and help you figure out what's causing this to happen.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Works only sporadically
on December 2, 2021
Posted by: boldone
from colorado
Gender:Male
I was excited to get this to control my homekit devices (mostly lights). I set up the scenes in the Home app and assigned them to the Stage Scene controller. It worked once, but then I noticed I had to click the button several times to make it trigger the scene again. I just counted the number of clicks required, and it FINALLY triggered the scene after 21 clicks. Useless. Will be returning.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, December 3, 2021
Hi boldone,
This is not the expected behavior of the Wemo Stage Scene Controller. Allow us to check this further by sending an email at WemoCares@belkin.com with your contact details and the link to this review for our reference. Our Product Experts would like to lend a hand and help you figure out what's causing this to happen.
Regards,
Marie
Wemo Support
This is not the expected behavior of the Wemo Stage Scene Controller. Allow us to check this further by sending an email at WemoCares@belkin.com with your contact details and the link to this review for our reference. Our Product Experts would like to lend a hand and help you figure out what's causing this to happen.
Regards,
Marie
Wemo Support
Written by a customer while visiting belkin.com