Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Customer Rating
2
Nice Design(when it works)
on March 27, 2022
Posted by: verdespider
from New York
Gender:Male
It's a nice design and much better than the Eve Button it replaced. The issue I am having is that it continuously becomes unresponsive and the solution is to remove the battery. If that needs to happen as often as it has then why make the battery impossible to remove without a tool?
Very frustrating since I just want it to turn my lights off at night ... so instead of a simple button push I have to pull this thing apart, find a small blade screwdriver and remove the battery. This will probably just end up in a drawer with all of the other useless items I have. My other Wemo switches also become unresponsive from time to time, was hoping that Thread support would solve some of this. Other brand switches I have are rock solid, why the Wemo products keep crashing I am not sure.
Very frustrating since I just want it to turn my lights off at night ... so instead of a simple button push I have to pull this thing apart, find a small blade screwdriver and remove the battery. This will probably just end up in a drawer with all of the other useless items I have. My other Wemo switches also become unresponsive from time to time, was hoping that Thread support would solve some of this. Other brand switches I have are rock solid, why the Wemo products keep crashing I am not sure.
No, I would not recommend this to a friend.
Response from belkin.comBy MJ, Wemo Support, March 28, 2022
Hi, verdespider,
Help is here. Please send us an email at WemoCares@belkin.com so we can endorse your case to our 2nd level support team. Include your personal information and the link to this post for reference.
Regards,
Help is here. Please send us an email at WemoCares@belkin.com so we can endorse your case to our 2nd level support team. Include your personal information and the link to this post for reference.
Regards,
Written by a customer while visiting belkin.com
Customer Rating
1
Even with Thread it works horrible
on March 16, 2022
Posted by: DZONE82
from Toronto
Gender:Male
Wemo Stage, I got two because I was excited to use them finally on thread. But after two weeks or more it keeps getting into trouble disconnecting constantly at the same distance as my Eve Door Sensor which is working fine from the same distance…. No battery improvements and its just about 4 meters away from a HomePod mimi and other Nanoleaf essential lightbulbs. Why isn’t this working as a real Thread device? I am so disappointed…
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, March 17, 2022
Hi DZONE82,
We understand your disappointment with Wemo Stage Scene Controller with Thread, and agree that this is not acceptable. Allow us to make things right and let our 2nd Level Support Team check this out further. Please send us an email at WemoCares@belkin.com along with your contact details and the link to this review for our easy reference.
Let's take it from there.
Regards,
Carl
Wemo Support
We understand your disappointment with Wemo Stage Scene Controller with Thread, and agree that this is not acceptable. Allow us to make things right and let our 2nd Level Support Team check this out further. Please send us an email at WemoCares@belkin.com along with your contact details and the link to this review for our easy reference.
Let's take it from there.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
4
Quick, full of features, just wish it had stickers
on February 22, 2022
Posted by: Josh B
from Indianapolis, IN
Verified Purchase:Yes
Quick to respond (after the Thread firmware update), with a good number of available actions (single-, double-, and long-press). I'd love for it to have stickers to make it easier to remember which button does which actions. Maybe one with a TV to set my "TV" scene, some for lights out / lights on, and other common actions.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: GhentWaffles
Verified Purchase:Yes
With Thread, this thing is a tiny beast! Finally, it works as advertised and as desired.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: Jmco173
from Miami
Gender:Male
Verified Purchase:Yes
Since thread update the battery only lasts about two - three weeks with moderate usage. Please fix
Response from belkin.comBy Wemo Support, Customer support, February 16, 2022
Hi Jmco173,
We appreciate you bringing this to our attention. If you're open to discussing your experience further, feel free to send us an email at WemoCares@belkin.com so our Product Experts can take a closer look and provide a resolution. In your email, include the link to this post and your contact details for our reference.
Regards,
Chu
Wemo Support
We appreciate you bringing this to our attention. If you're open to discussing your experience further, feel free to send us an email at WemoCares@belkin.com so our Product Experts can take a closer look and provide a resolution. In your email, include the link to this post and your contact details for our reference.
Regards,
Chu
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Doesn't work - Customer support Non-existant
on February 14, 2022
Posted by: Zonk
from Castle Rock, CO
Gender:Male
Got the Stage connected to my iPhone no problem. Buttons on Stage do not trigger automations. I can trigger on my phone via "Test this automation". Every time I call customer support I either get routed to the wrong place or get hung up on.
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo Support, Customer support, February 14, 2022
Hi Zonk,
This is definitely not the kind of experience we would like you to have with our product and services. Your concerns deserve a timely response. Please get in touch with us at WemoCares@belkin.com, and our Escalation Engineers would be more than glad to provide assistance.
Regards,
Chu
Wemo Support
This is definitely not the kind of experience we would like you to have with our product and services. Your concerns deserve a timely response. Please get in touch with us at WemoCares@belkin.com, and our Escalation Engineers would be more than glad to provide assistance.
Regards,
Chu
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Sameh
from New Castle, DE
Gender:Male
Verified Purchase:Yes
Thread support made a big difference, hope to see more thread products
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: Dennis S
from Miami
Gender:Male
Verified Purchase:Yes
Super fast and convenient. Three actions pe button. No app needed. Works straight frim the Home app.
I would recommend this to a friend!
Written by a customer while visiting belkin.com