Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Customer Rating
1
Unreliable and a battery hog!
on March 1, 2023
Posted by: JBC123
from Iowa
Gender:Male
I purchased two Wemo Stage Scene controllers on January 31st, 2023 and promptly added them to my Homekit. It is now March 1st, 2023, and for the last 3-4 days, the units have been stuck on "Updating" and were not operable. Last evening, I replaced both batteries and had to reconnect them to my Homekit. Both still stated "Updating" upon doing so. This morning, they appear to be connected. If these consume batteries this quickly, I will return them and find a different option.
Response from belkin.comBy Belkin, Customer Service, March 1, 2023
Hi, JBC123,
The is totally an unexpected behavior, and we'd like to check this out further! The Wemo WSC010 uses a CR2032 coin cell battery that is designed for long-lasting use. Try observing the 2nd battery and keep us posted by calling our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Let's continue from there for realtime assistance.
Regards,
Carl
Wemo Support
The is totally an unexpected behavior, and we'd like to check this out further! The Wemo WSC010 uses a CR2032 coin cell battery that is designed for long-lasting use. Try observing the 2nd battery and keep us posted by calling our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
Let's continue from there for realtime assistance.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Stage Scene Controller is Poor
on October 5, 2022
Posted by: Matt in Ky
from Lexington, Ky
Gender:Male
I bought the Stage Scene Controller to control two Smart Plugs with Thread using Apple Home. The Stage occasionally stops working and requires that I remove the battery to reboot. It is ridiculously difficult to remove the battery and the device is made with low-grade plastic. When it does occasionally work, the performance is slow and often requires over 5 seconds to activate the plugs.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, October 5, 2022
Hi Matt,
We have taken note of your feedback on the Wemo Stage Scene Controller. Let’s have our support team help you isolate the issue. Please contact our support hotline, found here: https://www.belkin.com/us/support-article?articleNum=55022.
We look forward to hearing from you.
Regards,
Kyla
Wemo Support
We have taken note of your feedback on the Wemo Stage Scene Controller. Let’s have our support team help you isolate the issue. Please contact our support hotline, found here: https://www.belkin.com/us/support-article?articleNum=55022.
We look forward to hearing from you.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
5
Awesome device - saved me in a 3-way switch crisis
on July 14, 2022
Posted by: Big Daddy Wires
from Durango CO
Gender:Male
[This review was collected as part of a promotion.] I like the potential of this device regardless, but when I went to replace some 3-way switched with Wemo’s offering, I saw I had no neutral wires for those switches. But since this stage scene controller can turn on and off other lights, you can set up a stage scene controller to do just that with the other switch. Having 9 total scenes you can set is all the better!
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Using to control non thread Wemo devices. Buttons sometimes not activating devices. Care removing back off controller to install battery. Accidentally remove front piece of controller. There slit on side showing where to remove back cover.
Written by a customer while visiting belkin.com
Posted by: Donyel
from California
Gender:Male
Verified Purchase:Yes
The controller burns through batteries very quickly
Response from belkin.comBy Customer Support, May 19, 2022
Hi Donyel,
We appreciate the honest review on the Wemo Stage Controller with Thread. Rest assured that this is not the expected behavior of the product. Please try replacing the batteries and factory restoring the controller. After performing these necessary steps, let's proceed in contacting our Product Experts and move forward with your case. Our support hotline can be found here: https://www.belkin.com/us/support-article?articleNum=55022
Regards,
Mara
Wemo Support
We appreciate the honest review on the Wemo Stage Controller with Thread. Rest assured that this is not the expected behavior of the product. Please try replacing the batteries and factory restoring the controller. After performing these necessary steps, let's proceed in contacting our Product Experts and move forward with your case. Our support hotline can be found here: https://www.belkin.com/us/support-article?articleNum=55022
Regards,
Mara
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Poor battery. Only good for 30 days
on April 26, 2022
Posted by: Kcwxw
from Sc
Gender:Male
This product needs a firmware updated improve battery life otherwise waste
Response from belkin.comBy MJ, Wemo Support, April 26, 2022
Hi, Kcwxw,
We hear you. To address your concern, consider updating the firmware on your Wemo Stage to the most recent version. Check this link on how to update the firmware of the device: https://www.belkin.com/us/support-article?articleNum=318347.
Additionally, you’ll be asked to contact our phone support if further troubleshooting is needed. Our support hotline can be found here: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
MJ
Wemo Support
We hear you. To address your concern, consider updating the firmware on your Wemo Stage to the most recent version. Check this link on how to update the firmware of the device: https://www.belkin.com/us/support-article?articleNum=318347.
Additionally, you’ll be asked to contact our phone support if further troubleshooting is needed. Our support hotline can be found here: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
MJ
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Mike6394
Verified Purchase:Yes
I am am still working with your internal support. The software works great but haven’t got the remote to work
Written by a customer while visiting belkin.com
Posted by: RTilden
Verified Purchase:Yes
I like the idea of this, but the two units I purchased both have very short battery life, like a few days at best and the response speed is slow. 5, 10, sometimes 15 second delays between pushing a button and the scene (lights on/off) being set. Called Wemo Support and was in queue for over an hour before I finally gave up. Will try again today…
Response from belkin.comBy Customer Support, March 30, 2022
Hi, RTilden,
Your review of our product is highly appreciated and your concerns deserve a timely response. Please get in touch with us at WemoCares@belkin.com, and our Escalation Engineers would be more than glad to provide assistance.
Regards,
Marie
Wemo Support
Your review of our product is highly appreciated and your concerns deserve a timely response. Please get in touch with us at WemoCares@belkin.com, and our Escalation Engineers would be more than glad to provide assistance.
Regards,
Marie
Wemo Support
Written by a customer while visiting belkin.com