Customer reviews from belkin.com
WeMo - Stage Scene Controller - White
Average customer rating
2.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
13
1 Star
31
29%of customers recommend this product.
(
15 out of
51)
Customer Reviews for WeMo - Stage Scene Controller - White
Posted by: JetLawyer
Gender:Male
Verified Purchase:Yes
These are nice when they work, which in my experience is about 50% of the time. The buttons are extremely difficult to press in a way that actually actuates them, so some button presses don't work because of that. However, there are also many instances where the button is properly actuated (as indicated by the light that comes on) but there is simply no response. Also, the magnet that holds the remote in the wall plate is very weak. I've had two guests at the house who hit the button and on both occasions the remote fell out of the plate and hit the floor. The idea behind these is great, but in my opinion the execution here leaves a lot to be desired.
No, I would not recommend this to a friend.
Response from belkin.comBy Wemo, Technical Support, May 8, 2021
Hi, JetLawyer,
We appreciate your writing us a review. We'd like to have our Product Experts check on this further. Please email us at WemoCares@belkin.com with your contact details and the link to this post.
Regards,
Gregory
Wemo Support
We appreciate your writing us a review. We'd like to have our Product Experts check on this further. Please email us at WemoCares@belkin.com with your contact details and the link to this post.
Regards,
Gregory
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Anonymous
from USA
Verified Purchase:Yes
This is a great concept. It is fairly easy to connect to HomeKit. Sometimes the triggered devices are slow to react or do not react at all. I am using bluetooth, hopefully the thread update will fix this.
I would recommend this to a friend!
Response from belkin.comBy Wemo, Customer Support, May 18, 2021
Hi, MiScKr,
Please make sure that your home hub is using the latest software. Allow us to have your Wemo WSC010 checked with our Product Experts at WemoCares@belkin.com with your contact info and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Please make sure that your home hub is using the latest software. Allow us to have your Wemo WSC010 checked with our Product Experts at WemoCares@belkin.com with your contact info and the link of this review, for our reference.
Regards,
Elyza
Wemo Support
Written by a customer while visiting belkin.com
Posted by: RLMG
Verified Purchase:Yes
You have click twice to make it work (once to wake it up), that's if it works. Overall, it's very flaky.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, May 20, 2021
Hi, RLMG,
Let’s have our Product Experts check what might be causing the challenge. Just email us at WemoCares@belkin.com with the relevant details and a link to this review as our reference.
Regards,
Rosalyn
Wemo Support
Let’s have our Product Experts check what might be causing the challenge. Just email us at WemoCares@belkin.com with the relevant details and a link to this review as our reference.
Regards,
Rosalyn
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Unreliable, not consistent, mostly doesn’t work.
on May 23, 2021
Posted by: Unstaitsifed
Gender:Male
Verified Purchase:Yes
It doesn’t work consistently. It works maybe 5% of the time it is pressed. Maybe less.
Response from belkin.comBy Belkin, Customer Support, May 23, 2021
Hi there,
We appreciate your sharing this review. Let’s have our Product Experts assist you with this.
Please send us more details of the issue, along with your contact info and the link to this post at WemoCares@belkin.com.
Regards,
Kyla
Wemo Support
We appreciate your sharing this review. Let’s have our Product Experts assist you with this.
Please send us more details of the issue, along with your contact info and the link to this post at WemoCares@belkin.com.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
1
Great Promise, Poor Execution
on May 27, 2021
Posted by: NonFungibleMarco
from New York, NY
Gender:Male
I don't need customer support, so please don't suggest that Wemo. What I need is the update for Thread support. Bluetooth is slow and unreliable and makes this product almost completely unusable. Wemo should have waited until Thread support was ready to release this. I recommend anyone not to buy this until it has been updated to active the Thread radio. It's too slow, unreliable, and frustrating on Bluetooth alone like all Bluetooth accessories are.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, May 28, 2021
Hi NonFungibleMarco,
We have taken note of your feedback. Our team is still finalizing our Thread certifications. Once ready, a new firmware update will be available for the Wemo Stage Scene Controller WSC010 to support Thread.
For more questions, you can email us at WemoCares@belkin.com, with the link to this post, for our reference.
Regards,
Kyla
Wemo Support
We have taken note of your feedback. Our team is still finalizing our Thread certifications. Once ready, a new firmware update will be available for the Wemo Stage Scene Controller WSC010 to support Thread.
For more questions, you can email us at WemoCares@belkin.com, with the link to this post, for our reference.
Regards,
Kyla
Wemo Support
Written by a customer while visiting belkin.com
Posted by: Kevin BQ
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
Fairly simple to program but not very responsive. Have to press multiple times often to get it to work. Hopefully firmware updates will make it more reliable. Feels cheap considering it's fifty bucks.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, June 13, 2021
Hi Kevin,
The behavior of the unit is far from expected. Allow us to check this out further and provide necessary assistance. With the link to this review and your contact details, please send an email at WemoCares@belkin.com.
Let's take it from there.
Regards,
Carl
Wemo Support
The behavior of the unit is far from expected. Allow us to check this out further and provide necessary assistance. With the link to this review and your contact details, please send an email at WemoCares@belkin.com.
Let's take it from there.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
2
Slow Response and Weak Magnet... and no Thread yet
on July 8, 2021
Posted by: BryV
from Washington DC
Gender:Male
I bought this with the plan to setup a Thread based system with homepod minis and nanoleaf Thread compatible bulbs. Unfortunately I didn't read the fine lines where they disclosed that Thread is not yet enabled and they have provided no timeline for when the Thread update will be released. With only bluetooth available it is mostly non-functional. As a light switch alternative, you would want it to be instantly responsive on the first button press. This product is very slow if it works at all. Sometimes it will trigger a scene after two or three button pushes... sometimes not at all.
Additionally, the magnet is very weak. I have it on the wall next the light switch and it is constantly falling off the mount with just a light touch of someone reaching for the light switch.
It's a good product idea but released way before it was ready for primetime. I may wait it out another month or two to see if the Thread update comes. But for now it will sit unused in a drawer. Very disappointing for such a high priced item.
I will update this review if and when the Thread update comes.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Service, July 8, 2021
Hi BryV,
We hear your and we've already took note of your feedback about the thread compatibility. It should serve as a reference for future expansion of the unit. Nonetheless, we'd like to learn more about the challenges that you have with the device. With the link to this review and your contact details, please get in touch at WemoCares@belkin.com.
Our Product Experts are eager to assist forward.
Regards,
Carl
Wemo Support
We hear your and we've already took note of your feedback about the thread compatibility. It should serve as a reference for future expansion of the unit. Nonetheless, we'd like to learn more about the challenges that you have with the device. With the link to this review and your contact details, please get in touch at WemoCares@belkin.com.
Our Product Experts are eager to assist forward.
Regards,
Carl
Wemo Support
Written by a customer while visiting belkin.com
Customer Rating
2
Sort of works
on December 26, 2021
Posted by: honest alice
from New Brunswick
Gender:Male
It’s cheaply made. Sometimes the buttons do what you expect within five seconds. Sometimes they don’t do what you expect at all. Have had it for four days and battery is at 82%. Glad we bought one because we were planning to outfit our whole house with them, and now we know not to.
A couple pros, though: HomeKit integration worked the first time and setup was a breeze.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin support, Customer support, December 28, 2021
HI,
We appreciate your honest review. A quick reboot to the Wemo device can help for it to function properly. Please send your response to us at Wemocares@belkin.com along with your contact details and the link to this post for our reference. Our Product Experts will assist you from there.
Regards,
Rhea
Wemo Support
We appreciate your honest review. A quick reboot to the Wemo device can help for it to function properly. Please send your response to us at Wemocares@belkin.com along with your contact details and the link to this post for our reference. Our Product Experts will assist you from there.
Regards,
Rhea
Wemo Support
Written by a customer while visiting belkin.com