Customer reviews from frigidaire.com
Frigidaire - Energy Star 35-Pint Dehumidifier with Effortless Humidity Control - White
Average customer rating
4.7
(1,425 Reviews)
Rating breakdown 1,425 reviews
5 Stars
1,108
4 Stars
238
3 Stars
36
2 Stars
17
1 Star
26
Customer Reviews for Frigidaire - Energy Star 35-Pint Dehumidifier with Effortless Humidity Control - White
Customer Rating
2
Slow to Fill!
on July 1, 2020
Posted by: GailPB
[This review was collected as part of a promotion.] I received this dehumidifier as a replacement for a 50-pint one that malfunctioned. Even though it is supposed to be the new equivalent of the old one, it is nowhere near as capable of filling up as quickly. In fact, I borrowed my neighbor’s old 50-pint dehumidifier and did a test with both in the same humid basement on the same day. The old one filled up much faster on the same settings. I don’t think I will be buying a Frigidaire again.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 14, 2020
Hi, GailPB!
Thanks for providing your feedback. We will be happy to document your feedback for our design and engineering teams, in hopes we can better serve your needs in the future! Please reach out to us if you need further assistance.
Bianca
Thanks for providing your feedback. We will be happy to document your feedback for our design and engineering teams, in hopes we can better serve your needs in the future! Please reach out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great unit! Very happy with the purchase!!
on July 8, 2020
Posted by: Mikekusa
[This review was collected as part of a promotion.] We set this up on the top of my stairs, at night we all sweat and thought if we bought this dehumidifier, it would prevent that! I am pleased to announce that it works splendidly and very happy with my purchase!
Written by a customer while visiting frigidaire.com
Customer Rating
3
35 pint not the same as previous 50 pint
on July 9, 2020
Posted by: gerb
[This review was collected as part of a promotion.] I received a 35 pint to replace my 50 pint that was on warranty. Supposed to be the same thing, but this one does not shut off
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 22, 2020
Hi, Gerb!
Thanks for bringing your concerns to our attention. The U.S. Department of Energy updated the pint size for dehumidifiers based on findings from recent testing. I reviewed your file and see your concerns were addressed. Please reach back out to us if you need further assistance.
Bianca
Thanks for bringing your concerns to our attention. The U.S. Department of Energy updated the pint size for dehumidifiers based on findings from recent testing. I reviewed your file and see your concerns were addressed. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
unequal replacement
on July 27, 2020
Posted by: Julesg
[This review was collected as part of a promotion.] This unit replaced, under warranty, an Electrolux 50 pt. unit that died. The Electrolux unit worked great, I could set it to 35 - 40% humidity and it would reach that goal easily. The new unit ran on continuous mode for 4 days and then I set it to 40% and after 2 weeks, it can only reach 50% humidity level. I would not recommend this product.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 13, 2020
Hello, Julesg!
Sorry to hear you are experiencing issues with the dehumidifier. Please see page 10 in the Use and Care Guide for solutions to your concerns. Don’t hesitate to reach out to us if you need further assistance.
Bianca
Sorry to hear you are experiencing issues with the dehumidifier. Please see page 10 in the Use and Care Guide for solutions to your concerns. Don’t hesitate to reach out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
NOT HAPPY.....!
on September 7, 2020
Posted by: dasmys
Bought a 50 pint had issues still under warranty and you replaced with a 35 pint...DOE...??? NOT HAPPY.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 8, 2020
Hello, dasmys!
Thank you for reaching out to us. We are sorry to hear that the dehumidifier had to be replaced. The 2020 models have been upgraded according to the Department of Energy's standards. In this upgrade, the capacity sizes have changed. Your new dehumidifier will operate as the same capacity as a 50 pint. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear that the dehumidifier had to be replaced. The 2020 models have been upgraded according to the Department of Energy's standards. In this upgrade, the capacity sizes have changed. Your new dehumidifier will operate as the same capacity as a 50 pint. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
poor quality control
on September 8, 2020
Posted by: pump
the first dehumidifier lasted one year, the replacement dehumidifier is of a lesser capacity. not very happy.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , October 9, 2020
Hi Pump,
Thank you for your feedback! The Department of Energy has changed the required pint sizes on new models. Therefore, if you receive a replacement and are shopping for a new dehumidifier you may not receive the pint size you previously owned. The new pint size operates the same as the previous sizes and the you should expect the same performance. For additional questions or concerns, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Thank you for your feedback! The Department of Energy has changed the required pint sizes on new models. Therefore, if you receive a replacement and are shopping for a new dehumidifier you may not receive the pint size you previously owned. The new pint size operates the same as the previous sizes and the you should expect the same performance. For additional questions or concerns, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not what was advertise on your website
on September 25, 2020
Posted by: Coach Russ
[This review was collected as part of a promotion.] The electrical specifications for the 35 pint advertised on your website for this unit, said 3.6 amps and 380 watts. My unit uses 4.2 amps and 520 watts.
Response from frigidaire.comBy Corletta, Outreach Social Specialist, October 20, 2020
Hi Coach Russ,
Thank you for your review. I have researched this information, and I do show that this model is 3.6 amps and 380 watts. If your appliance is 4.2 amps and 520 watts, we would definitely like to get this information updated in our system. Please live chat with us here at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Corletta
Thank you for your review. I have researched this information, and I do show that this model is 3.6 amps and 380 watts. If your appliance is 4.2 amps and 520 watts, we would definitely like to get this information updated in our system. Please live chat with us here at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good product for the price
on September 28, 2020
Posted by: Kathy30
[This review was collected as part of a promotion.] I bought this about a month ago, have it on 50% and it's rarely even kicked on yet. I'm guessing this is due to the time of year, fall. However, I did read that someone said it was loud, I have not found that to be the case.
Written by a customer while visiting frigidaire.com