Customer reviews from frigidaire.com
Frigidaire - Energy Star 35-Pint Dehumidifier with Effortless Humidity Control - White
Average customer rating
4.7
(1,425 Reviews)
Rating breakdown 1,425 reviews
5 Stars
1,108
4 Stars
238
3 Stars
36
2 Stars
17
1 Star
26
Customer Reviews for Frigidaire - Energy Star 35-Pint Dehumidifier with Effortless Humidity Control - White
Customer Rating
5
Frigidaire 35 gal
on September 19, 2024
Posted by: Nancy M M
[This review was collected as part of a promotion.] I bought my Frigidaire dehumidifier from my local hardware store which only carries high-quality products and and Service contracts if you want them. I purchased this unit for my garage. The garage gets incredibly musty, moldy, and smelly when I am constantly needing to bring in my wet car,This unit is plenty powerful to dry up all the puddles my wet car creates Big puddles and a lot of humidity. The dehumidifier dried up the puddles which prevent mold from growing. and discourages various insects from making webs and nests there.
Using a humidifier, dries the air and prevents “web “ moths from making your garage their “nursery” . This type of moth eats your wool, silk , and fur clothing . One fertilized female carries 1000 eggs.. The worm stage eats your clothes and spreads very quickly!
In my house last summer
The garage based moths took over my house!
My dehumidifier in my garage is preventing that crisis from ever happening again. The humidifier in my house I moved from closet to closet again preventing the development of this insect in the closets. Well, worth the investment.!!
Using a humidifier, dries the air and prevents “web “ moths from making your garage their “nursery” . This type of moth eats your wool, silk , and fur clothing . One fertilized female carries 1000 eggs.. The worm stage eats your clothes and spreads very quickly!
In my house last summer
The garage based moths took over my house!
My dehumidifier in my garage is preventing that crisis from ever happening again. The humidifier in my house I moved from closet to closet again preventing the development of this insect in the closets. Well, worth the investment.!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Product and Service!
on June 9, 2020
Posted by: Marie N
Very poor performance! I received this last week as a replacement for my previous one which malfunctioned. It does a very poor job of collecting moisture from the air. After hours of running in a humid basement, there were only about two inches of water in it. I then borrowed my neighbor’s old dehumidifier, and as soon as I set it up, it started working immediately and was almost full in the same amount of time as this one. And both were equivalent in size. I contacted customer service FOUR times, twice by live chat and twice by phone, and each time I was promised that a representative would call me back. That never happened. I will call again today. This is a terrible product and is not worth the expense. Very disappointing service!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 15, 2020
Hi, Marie N!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your dehumidifier. I reviewed your file and see where you were recently assisted by a Frigidaire agent to address your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. - Katrina
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your dehumidifier. I reviewed your file and see where you were recently assisted by a Frigidaire agent to address your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. - Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Simple to use, works great!
on May 3, 2020
Posted by: Quinnk111
[This review was collected as part of a promotion.] Bought this after a flood in a bathroom poured over into a bedroom all over the laminate floors and rugs and needed to try and pull out moisture from the floor boards. I couldn’t believe how much water it collected especially as I live in the desert. Was able to save my floors.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Unit
on November 19, 2022
Posted by: SJM Artist
[This review was collected as part of a promotion.] According to the retailed who we bought this unit from (a local dealer, not a big box store), they suggested to put the unit at 50%. We did - and it shut off and never came back on. I'm not sure if that's because it's been cold and there's very low humidity this time of year, or if the unit is not functioning properly. I am concerned.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great dehumidifier
on February 21, 2023
Posted by: DTDT
[This review was collected as part of a promotion.] I had bought a smaller dehumidifier and ran it for 24 hours with minimal results. The room is very cold at about 50 degrees and very moist being an add on room right next to the ocean. I Bought this one and it immediately started drawing the moisture out of the air. It went from in the high 60% to 35-40 in. Very short time.
Written by a customer while visiting frigidaire.com
Customer Rating
3
quiet
on April 26, 2020
Posted by: Tw0 N
[This review was collected as part of a promotion.] Shouid have bought bigger. Runs constantly. The room is not that damp.
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 29, 2020
Hello, Tw0 N! Thank you for your review. Your feedback will help us understand our strengths and identify areas for growth. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Scammed on Warranty
on July 20, 2020
Posted by: Dennis203
This is a replacement from Frigidaire for a faulty dehumidifier. My original dehumidifier had a 5 year warranty on the compressor. The replacement dehumidifier only has a 1 year warranty on the unit including compressor. So as it stands, I am getting scammed out of three years of warranty.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 4, 2020
Hello, Dennis203!
Thank you for your feedback. We are pleased to know that the dehumidifier is working well, except for the warranty of the appliance. We will submit your feedback to our design and engineer teams, in hope to better serve you in the future. -Katrina
Thank you for your feedback. We are pleased to know that the dehumidifier is working well, except for the warranty of the appliance. We will submit your feedback to our design and engineer teams, in hope to better serve you in the future. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
The unit stopped working after 6 months
on February 21, 2023
Posted by: zibzabboy
[This review was collected as part of a promotion.] I bought this unit for my Mom because she has arthritis and is very sensitive to humidity. The unit stopped working in 6 months. The unit was still warranty so Frigidaire provided a replacement. The replacement has stopped working and just turns off by itself after a few minutes.
Response from frigidaire.comBy Christian , Online Outreach Specialist, February 24, 2023
Good day, Kiandokht!
We are sorry your experience with your defumidifier didn’t match your expectations in such a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please contact us at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you!
Best Regards
-Christian
We are sorry your experience with your defumidifier didn’t match your expectations in such a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please contact us at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to hearing from you!
Best Regards
-Christian
Written by a customer while visiting frigidaire.com