Customer reviews from frigidaire.com
Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Average customer rating
4.5
(550 Reviews)
Rating breakdown 550 reviews
5 Stars
370
4 Stars
114
3 Stars
34
2 Stars
10
1 Star
22
Customer Reviews for Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Customer Rating
5
Works great
on November 14, 2022
Posted by: Kevinkc
[This review was collected as part of a promotion.] I bought this because my basement keeps flooding and it certainly helps minimize humidity! Easy to work and easy to its covers up to 1500 sq
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unit Not Working
on December 9, 2022
Posted by: Frank07
Unit not collecting water after only a few weeks of use. Set to dry mode and lower the humidity setting but still not collecting water at all.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, December 13, 2022
Thank you for sharing your concerns with us, Frank07. We're sorry to hear that your dehumidifier has failed. This isn't the ownership experience that we would want for you and see that you're working with our customer service to resolve your issue. We're here if you have any additional concerns, please feel free to Live Chat with us on Frigidaire.com or by phone. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Simple and effective
on July 22, 2023
Posted by: careers_trough
[This review was collected as part of a promotion.] Our dehumidifier was quick and easy to setup and integrated well into our existing smart home setup. I love being able to have a kids mode and we added the extendable hose to simplify managing the dehumidifier.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellence
on January 3, 2024
Posted by: Mart12234
[This review was collected as part of a promotion.] I bought to replace my old humidifier that broke and let me tell you it is so much better, it runs quiet it looks good. I also like how there’s a light the shows whenever it had reached the targeted humidity. And the wifi feature is also really use full since the dehumidifier is in my basement the app can actually tell me when I need to dump the water.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Very Loud Compressor Noise - will not buy frigidaire again
on July 16, 2024
Posted by: Michigan1
This a warranty replacement after my previous one lasted 11 months and would ice up and not defrost. They gave me an upgraded model. It is the loudest dehumidifier I have ever had. The manual describes the loud chatter as normal for high efficiency compressors. Everything else works as designed.
After three warranty replacements, I will not buy another frigidaire dehumidifier.
Response from frigidaire.comBy Jaycee, Online Outreach Specialist, July 18, 2024
We greatly appreciate you taking the time to provide us with feedback and for bringing this to our attention.
We apologize that this has been your experience with your new dehumidifier in such a short time, and we can understand your disappointment. We strive to produce quality products, and your feedback does not go unnoticed. We understand that there are no number of words that can change your views and experience at this time. We wish we could erase your experience; however, we will work hard to improve your future exposure to our brand and products.
Customer care is a big deal, and it is important to me that you have access to the best available. For any help needed, please do not hesitate to connect with us here via Live Chat or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
We apologize that this has been your experience with your new dehumidifier in such a short time, and we can understand your disappointment. We strive to produce quality products, and your feedback does not go unnoticed. We understand that there are no number of words that can change your views and experience at this time. We wish we could erase your experience; however, we will work hard to improve your future exposure to our brand and products.
Customer care is a big deal, and it is important to me that you have access to the best available. For any help needed, please do not hesitate to connect with us here via Live Chat or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.com
Customer Rating
3
Replaced under warranty 3 times
on November 6, 2024
Posted by: jpierce
[This review was collected as part of a promotion.] This is my third replacement under warranty. When the unit runs, it does a good job. But they only last two years.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 8, 2024
Hi, JPierce. We appreciate your time in providing feedback. We understand that you expect a longer run for your appliance. We hope you understand that we don't have the ability to control the longevity of an appliance. However, we always find ways to provide help. If you have other questions, please get in touch with us by phone at (800) 374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at frigidaire.com, and we will be happy to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 18, 2024
Posted by: 111111111111111
[This review was collected as part of a promotion.] It works wonderfully.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far, so good!
on December 27, 2024
Posted by: GeoffG1118
[This review was collected as part of a promotion.] This appliance has been a great addition to our house. As an older house with aging HVAC, we struggled with high humidity levels. We have enjoyed the WiFi capabilities so we can stay on top of the functionality even when we are not home.
Written by a customer while visiting frigidaire.com