Customer reviews from frigidaire.com
Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Average customer rating
4.5
(550 Reviews)
Rating breakdown 550 reviews
5 Stars
370
4 Stars
114
3 Stars
34
2 Stars
10
1 Star
22
Customer Reviews for Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Customer Rating
1
DO NOT PURCHASE - EC ERROR CODE
on August 25, 2023
Posted by: J1i2m3
DO NOT PURCHASE! I purchased a unit that failed with an EC Code. They replaced once and it failed again. They won't replace again even though 3 different agents told me one was being sent. They lied for 2 months. Google EC Error Codes on this unit and you will see that they have a major issue with their de-humidifiers.
Response from frigidaire.comBy Rox, Online Outreach Specialist, August 28, 2023
We're disappointed to learn that you've experienced issues with your dehumidifier; this is certainly not the ownership experience we would want you to have. An F0/EC code may appear due to excessive outside temperatures or insufficient voltage. Please ensure that the temperature in the room is between 41 and 96 degrees Fahrenheit and that the outlet voltage is at 115V(+/-10%). If it is plugged into an extension cord, it may be losing voltage. I would also recommend unplugging the appliance for at least 30 seconds to reset the computer if you have not done so already. If the error continues and/or the dehumidifier is no longer pulling water, you can reconnect with us so we can review some other available options at that time. You can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
Works great until warranty expires
on May 31, 2022
Posted by: Matt3
This unit worked flawlessly for about 18 months then stopped working properly & wouldn’t dehumidify any longer. This was my third Frigidaire dehumidifier in the last 5 years & all of them quit working with the same problem. I will not be purchasing another Frigidaire dehumidifier.
Response from frigidaire.comBy Online Outreach Specialist, June 1, 2022
Oh no, Matt3! We are disheartened to learn that you have not had the effortless experience we strive to give our customers. We sent you an email to learn more about this issue and see how best to resolve your concerns. Please be on the lookout for an email from us. We look forward to assisting you. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
3
No Push Notifications
on June 28, 2022
Posted by: HV10
The dehumidifier does an excellent job of pulling humidity out of our large basement, but there's one significant flaw - while the unit does have WiFi, it doesn't send push notifications when the bucket is full. And to be frank, that's the entire reason I selected this "smart" dehumidifier. To see notifications, you have to open the app and check for them, which entirely defeats the purpose. I'd really love to know if Frigidaire is planning to update their app to have push notifications. If so, this would absolutely be a 5-star product.
Response from frigidaire.comBy DERRICK, Online Outreach Specialist, July 1, 2022
Hi, HV10. We’re so glad to hear you are loving your new dehumidifier performance! We agree it really does a great job pulling moisture from the room. Regarding the push notifications, we’d like you to check the following things. Ensure you are using the latest version of our Frigidaire 2.0. Also, check your phone’s settings to ensure you have selected “enable” notifications. Should you need further assistance, check out these 2 short videos (https://www.frigidaire.com/Owner-Center/How-to-Videos/Home-Comfort/iOS-Connecting-Your-Appliance-To-The-Frigidaire-App/). Or, (https://www.frigidaire.com/Owner-Center/How-to-Videos/Home-Comfort/Android-Connecting-Your-Appliance-To-The-Frigidaire-App/). If you still need us, we can be easily reached via our Smart Appliance Department by dialing 800-311-4667. Thanks again for your feedback! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worked for less than 14 months...
on September 24, 2022
Posted by: Rab232
Worked well for the first year but completely failed just outside of the 1 year warranty with just over 13 months of use.
This dehumidifier was purchased because it consistently gets good reviews but I really expected it to last much longer. This is one of the most expensive dehumidifiers of it's type/size but the service life is very poor.
Looks like I will be out of pocket for a new one and it won't be a Frigidaire.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, September 26, 2022
We are disappointed to learn you are having issues with your dehumifer. so soon into its lifespan. Although assistance is limited since the warranty has expired, you may visit https://www.frigidaire.com/Special-Offers/ to see if there are any promotional offers available on a replacement dehumidifier in your area. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quit working after 15 months.
on May 1, 2023
Posted by: Jdsmitty10
[This review was collected as part of a promotion.] Like a lot of others said, quits working just outside of warranty.. EC error and frozen coils. Garbage product.. Adding Frigidaire to my long list of appliance brands I will never buy again. Starting to run out of brands to choose from because they ALL make garbage appliances.
Response from frigidaire.comBy Owen, Online Outreach Specialist, May 2, 2023
Hello JdSmitty10,
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Regretfully, we hope that you can recognize that once your appliance is outside of the manufacturer's warranty, the help we can offer becomes limited. Moving forward, if you need clarification or further assistance, we can discuss this further. You can contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist so that we can resolve your concern.
We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Regretfully, we hope that you can recognize that once your appliance is outside of the manufacturer's warranty, the help we can offer becomes limited. Moving forward, if you need clarification or further assistance, we can discuss this further. You can contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist so that we can resolve your concern.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Will FAIL after ONE YEAR (just after warranty expires)
on July 1, 2023
Posted by: tomttt
[This review was collected as part of a promotion.] Worked for just over 1 year, then failed (icing up, despite proper room temp, gentle handling, and clean filter & coils). Indicates loss of refrigerant due to manufacturing defect. Frigidaire will not repair or replace.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 3, 2023
Hello, Jeremiah. Thank you for bringing this to our attention. We're sorry for the inconvenience this experience has caused you. This is certainly not the ownership experience we would want you to have. If there is any further assistance you may require, please don't be hesitant to connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
UTTER GARBAGE -- do not buy !
on March 13, 2025
Posted by: Jack1967
Utter garbage. It quit working after 14 months. The warranty was 12 months, and Frigidaire would not do ANYTHING for me.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 14, 2025
Hello, Jack1967! I certainly understand your concern about the assistance available. Upon review, the options available to us are limited outside of the warranty coverage. Regretfully, the dehumidifier does not qualify for any rebates due to its age. Please visit https://www.frigidaire.com/Special-Offers/ to see if there are any promotional offers available on a dehumidifier in your area. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
App and wifi features don't work
on July 15, 2020
Posted by: SadOwner2020
The app is poorly designed, forgets your login information and requires you to register with all of your personal details before allowing configuration. I have to turn off my local wifi to use the app at all, and the appliance keeps dropping off my network. I'm not a technical neophyte either. Disappointed that I paid extra for 'smart' features that just don't work.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 31, 2020
Hi, SadOwner2020!
I’m not pleased to hear you are having difficulty with the WiFi/App. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
I’m not pleased to hear you are having difficulty with the WiFi/App. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com