Customer reviews from frigidaire.com
Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Average customer rating
4.5
(550 Reviews)
Rating breakdown 550 reviews
5 Stars
370
4 Stars
114
3 Stars
34
2 Stars
10
1 Star
22
Customer Reviews for Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Customer Rating
4
Missing one feature
on August 16, 2022
Posted by: Jess123456789
[This review was collected as part of a promotion.] I bought this appliance because it’s connected to an app. It constantly disconnects so the app is useless. I’ve never received one app notification when the bucket is full. If not for that, I would have given 5 stars. It works really well otherwise. Just frustrated I spent extra money for it to be a smart device.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works but inadequate
on August 25, 2022
Posted by: Chinkeys
[This review was collected as part of a promotion.] Given the dehumidifier is already wifi enabled and the machine clearly has a trigger to stop when the bucket is full, why isn’t there a notification through the app to alert us that the bucket is full?
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 26, 2022
Hello,
Thank you for your question. You should receive a notification when the bucket is full. Please be on the lookout for an email for further communication. -R'Shaye
Thank you for your question. You should receive a notification when the bucket is full. Please be on the lookout for an email for further communication. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
MR. T Cook
on August 31, 2022
Posted by: MV13
[This review was collected as part of a promotion.] Machine is great. App is very primitive.App doesn't even have a bucket full feature.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Dehumidifier works, but smart functions are underwhelming
on September 5, 2022
Posted by: AploosB
[This review was collected as part of a promotion.] The dehumidifier works well enough. However, the smart functions aren't very useful. The dehumidifier drops it's connection to the Frigidaire app on a whim. After a few times, I stopped bothering to reconnect it.
Also: the appliance is supposed to be integrated with Google Home, but you can't do anything or even receive status updates within the Google Home app, so it's not clear whether there's any point to the integration.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 6, 2022
Hi, WestchesterBound!
Thank you for your feedback! We're glad to hear the dehumidifier is working well for you. It should maintain a steady connection with the app as long as it remains in range of your home Wi-Fi. Please ensure you get a solid signal in that area of your house! You should be able to use voice commands via Google Home to turn the dehumidifier on and off, change the humidity setting, or set it to Continuous Mode. If you continue to have issues using the app, please reach out to our Connected Support team at 1-800-311-4667 Monday through Friday, 8:30am to 6:00pm EST.
Best,
Ashton
Thank you for your feedback! We're glad to hear the dehumidifier is working well for you. It should maintain a steady connection with the app as long as it remains in range of your home Wi-Fi. Please ensure you get a solid signal in that area of your house! You should be able to use voice commands via Google Home to turn the dehumidifier on and off, change the humidity setting, or set it to Continuous Mode. If you continue to have issues using the app, please reach out to our Connected Support team at 1-800-311-4667 Monday through Friday, 8:30am to 6:00pm EST.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Brand new had to replace
on September 8, 2022
Posted by: Edog
[This review was collected as part of a promotion.] I ordered a new dehumidifier and 2 months later it died. I had to call and get a replacement shipped the following week. It is the same model so I hope Frigidaire fixed this issue and I don’t have to do this again.
Response from frigidaire.comBy DERRICK, Online Outreach Specialist, September 9, 2022
Hello, Edog. We feel terrible to learn you encountered an issue so soon. We can understand your disappointment. We’re confident your replacement should work as it should; however, if any issues arise, we’re here to help! We can easily be reached via Live Chat. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't post negative reviews
on September 23, 2022
Posted by: Jeanie RN
I have submitted two reviews with why I was dissatisfied with my Frigidaire product, but both were rejected. I guess Frigidaire won't post negative reviews, nice.
Response from frigidaire.comBy Anna, Online Outreach Specialist, September 26, 2022
We apologize for any confusion Jeanie. Our reviews are monitored by a 3rd party moderator, and they must have found content that was not appropriate or unrelated to the appliance. However, we have some additional details for you that we would like to continue via email to help you be able to post the review you want.
Best Wishes, Anna
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Does what it’s supposed to
on October 9, 2022
Posted by: dave0deltaalpha
[This review was collected as part of a promotion.] It’s in my basement, running on “auto”. Quiet enough. Fan always runs, compressor cycles to keep the humidity in the 50-55% range. Energy cost is unknown.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Works well but louder than expected.
on October 26, 2022
Posted by: JoeS77
[This review was collected as part of a promotion.] The unit works well and the wifi connectivity is a plus. But the unit makes a very loud thump every time the compressor kicks on.
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 27, 2022
We appreciate you reaching out and sharing your feedback. We are happy to know that the dehumidifier is working well. There will be a louder sound when the compressor kicks on. This is a normal sound and is a part of the design. If you feel otherwise, we are here to help. Please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to assist you. ~ Christy
Written by a customer while visiting frigidaire.com