Customer reviews from frigidaire.ca
Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Average customer rating
4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
25
4 Stars
9
3 Stars
3
2 Stars
5
1 Star
4
76%of customers recommend this product.
(
31 out of
41)
Customer Reviews for Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Customer Rating
3
this unit does not work properly
on July 19, 2023
Posted by: humidifyer
this unit humidistat does not read the correct %humiduty. Wen it shows 55% the room is actually 46%. I normally set the unit to 55% on DRY max speed, when it reaches 55% the blue lite does not come on? If by any chances it does go down to 50%, I then set it to auto, the speed is now low but the humidity guickly climb to 60%.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, July 20, 2023
Hi there, valued customer! Thank you for reaching out to us regarding your experience with your dehumidifier. I have sent the owner's manual for your reference regarding the humidity settings or operating guidelines kindly check page 8 and 9. If this tip does not work for you, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Not happy
on July 13, 2023
Posted by: Frustrated23
I can’t get the wifi to connect to it. It doesn’t stay on for any length of time.
No, I would not recommend this to a friend.
Response from frigidaire.caBy John, Online Outreach Specialist, July 14, 2023
Good day, our valued customer. We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, please connect with us at (800) 265-8352, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. We look forward to hearing from you! Best regards, John.
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Great wifi start/stop feature
on June 24, 2023
Posted by: Gerry Toronto
I bought this about a month ago and it is helping us keeping our basement dry. It has all the automatic and manual features for various needs.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Works well and does it's job!
on June 20, 2023
Posted by: ACha
I bought this a few weeks back. It works as it should and is replacing a Frigidaire dehumidifier. The only thing I want to say is on Auto it should allow to set a value for the air level. It only allows 50% and no more or less. Not a feature but a bug in my opinion.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Do not buy
on June 14, 2023
Posted by: Kathy8
Have had 3 of these stop with error code EC in past 2 years.Only 1 year warranty.Way too expensive to stop after only using it for only 4 months out of one year.Using a replacement now just hoping it will not quit as just over the one year warranty.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Angel, Online Outreach Specialist, June 15, 2023
Hello, Jonesy1!
We never want anyone in our family to be dissatisfied with their appliance or experience. We are glad that you have a new dehumidifier now. If you need further assistance, please feel free to contact us at 1 (800) 265-8352 (EST) Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
We never want anyone in our family to be dissatisfied with their appliance or experience. We are glad that you have a new dehumidifier now. If you need further assistance, please feel free to contact us at 1 (800) 265-8352 (EST) Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
1
3 months use over two summers. Now dead
on June 2, 2023
Posted by: Mmm Cc
Apparently the EC error means it is now useless.
No attempt to repair. No deal on a replacement.
No attempt to repair. No deal on a replacement.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, June 5, 2023
We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Not overly happy
on May 25, 2023
Posted by: Bruce485
I bought the wifi model, trouble with the app, kept saying try again later. Customer service has no idea, my supervisor is away they said.
Finally the app loaded after a week and now it won’t hook onto my wifi 🤷♂️.
I’ll keep trying, it’s been a week so far. All other wifi devices work well except this one.
Finally the app loaded after a week and now it won’t hook onto my wifi 🤷♂️.
I’ll keep trying, it’s been a week so far. All other wifi devices work well except this one.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Angel, Online Outreach Specialist, May 26, 2023
Hello, Bruce485.
We are sorry to hear you are experiencing issues with your dehumidifier. We understand your frustrations, and we want you to know that we are here to help. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1 (800) 265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.-Angel
We are sorry to hear you are experiencing issues with your dehumidifier. We understand your frustrations, and we want you to know that we are here to help. Should you have any additional questions or concerns, please don't hesitate to connect with us at 1 (800) 265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.-Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Dehumidifier
on May 13, 2023
Posted by: maverick69
This product was a great for our basement. It looks and works amazing.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca