Customer reviews from frigidaire.ca
Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Average customer rating
3.9
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
19
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
4
73%of customers recommend this product.
(
24 out of
33)
Customer Reviews for Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Customer Rating
1
Do not buy
on June 14, 2023
Posted by: Kathy8
Have had 3 of these stop with error code EC in past 2 years.Only 1 year warranty.Way too expensive to stop after only using it for only 4 months out of one year.Using a replacement now just hoping it will not quit as just over the one year warranty.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Angel, Online Outreach Specialist, June 15, 2023
Hello, Jonesy1!
We never want anyone in our family to be dissatisfied with their appliance or experience. We are glad that you have a new dehumidifier now. If you need further assistance, please feel free to contact us at 1 (800) 265-8352 (EST) Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
We never want anyone in our family to be dissatisfied with their appliance or experience. We are glad that you have a new dehumidifier now. If you need further assistance, please feel free to contact us at 1 (800) 265-8352 (EST) Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Just wow
on September 2, 2020
Posted by: Fdau
from Ottawa ON
Easiest setup of a Wi-Fi smart thing. Has an IT professional, I can see anyone can connect and register their products easily. Super quiet, drop our daily humidity on rainy day from 60%+ to 35% in just 12 hours.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
2
on October 2, 2020
Posted by: Peter Zhao
from Toronto, Ontario
It shuts off after running 6 minutes and restarts after 3 minutes, and shuts off again after 3 minutes. Some articles said it might be the problem of sensor. I have to call customer service this coming Monday. Hope they can help me solve the problem.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, October 6, 2020
Hello, Peter Zhao.
Thank you for sharing your experience. We understand your concerns regarding your appliance and would love to assist the best way we can. Normal operation, once the appliance reaches the set humidity the compressor will shut off first. Then the fan will shut off. However, the fan will cycle on and off to test the humidity in the room. However, should you feel there is more to your experience, reach us by calling 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
Thank you for sharing your experience. We understand your concerns regarding your appliance and would love to assist the best way we can. Normal operation, once the appliance reaches the set humidity the compressor will shut off first. Then the fan will shut off. However, the fan will cycle on and off to test the humidity in the room. However, should you feel there is more to your experience, reach us by calling 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Stopped working 1 week after warranty expired. I'm sure it's not coincidence.
on September 10, 2021
Posted by: AndyJ
It worked great until it stopped working less than 2 weeks after the warranty expired. I wouldn't have had it for a year based on shipping times. Not impressed. Won't buy this brand again.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, September 13, 2021
Hi, AndyJ.
Thank you for taking the time to share your experience. We're here to help you with your appliance. We would love to speak with you more about when you received your dehumidifier. Please check your email for further assistance. -R'Shaye
Thank you for taking the time to share your experience. We're here to help you with your appliance. We would love to speak with you more about when you received your dehumidifier. Please check your email for further assistance. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
5
easy to use!
on January 23, 2023
Posted by: Dave123456
started using it 6 months ago, definitely worked great in our basement; moved it to the main floor for the winter and it took care of our windows no problem. the wifi connectivity and ability to control through the app was super convenient to use as well
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great dehumidifier. Very satisfied with product.
on January 30, 2023
Posted by: RNTLC
Amazing dehumidifier. Wifi works very well, convenient. Get notification when tank full. Easy to empty tank. Quiet when running. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Works as advertised!
on February 11, 2023
Posted by: das1952
I use it in my garage during winter and it works really well. No more moisture on the windows and the floor stays dry. Like the app on my phone.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Effective: Remove a lot of water from air. But it is noisy.
on March 18, 2023
Posted by: costco customer
Effective: Remove a lot of water from air. I measure it from Apple watch. 58db when fan running in low mode.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, March 20, 2023
Hello there. We appreciate you taking the time to provide your wonderful feedback and opinion about your dehumidifier. Please consider checking the Use and Care Manual at page 14 for normal sounds that you may hear with your appliance. If you need more assistance, feel free to connect with us via live chat at Frigidaire.com or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca