Customer reviews from frigidaire.ca
Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Average customer rating
4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
25
4 Stars
9
3 Stars
3
2 Stars
5
1 Star
4
76%of customers recommend this product.
(
31 out of
41)
Customer Reviews for Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Customer Rating
5
Dehumidifier
on September 14, 2026
Posted by: Joeee
It’s really great and does it job very well. The ionizer is a nice bonus as well.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, September 17, 2026
Hi Joeee, thank you for taking the time to share your feedback! We’re delighted to hear that your Frigidaire dehumidifier is performing well and that you’re enjoying the added benefit of the ionizer. We truly appreciate you choosing Frigidaire and sharing your positive experience with us!
If you ever have any questions or need assistance with your dehumidifier, please visit Frigidaire.ca to connect with our live chat team or call us at 1-800-265-8352, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
If you ever have any questions or need assistance with your dehumidifier, please visit Frigidaire.ca to connect with our live chat team or call us at 1-800-265-8352, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Excellent, but cannot get red error light my to shut off!
on August 17, 2026
Posted by: Fella
Bought this humidifier 6 years ago - it’s been great! Easy to use and has kept the moisture in my basement to a minimum. WiFi functionality easy to use. For the last 8 months or so, however, I’ve troubleshooted everything and cannot get the red error light to shut off, so the dehumidifier hasn’t worked for this long. Next step is to call Frigidaire and hope they can help.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, August 19, 2026
Thank you for taking the time to share your detailed feedback! We’re pleased to hear that your dehumidifier provided reliable performance for six years and that you found it easy to use, effective at managing moisture in your basement, and convenient to control through the Wi-Fi feature.
We’re sorry to hear that you’ve been experiencing a persistent red error light and that the unit has not been operating for the past eight months despite your troubleshooting efforts. We understand how frustrating that must be, especially after many years of dependable use. We hope our support team can help identify the issue and find the best solution for you.
If you need assistance, please contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to help troubleshoot the issue and discuss your available options. Thank you for choosing your dehumidifier and for sharing your experience with us. - Maria
We’re sorry to hear that you’ve been experiencing a persistent red error light and that the unit has not been operating for the past eight months despite your troubleshooting efforts. We understand how frustrating that must be, especially after many years of dependable use. We hope our support team can help identify the issue and find the best solution for you.
If you need assistance, please contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to help troubleshoot the issue and discuss your available options. Thank you for choosing your dehumidifier and for sharing your experience with us. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great product
on August 4, 2026
Posted by: Woodbridge
I bought 2 years ago and still running without any issue.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, August 4, 2026
Hello Woodbridge!
Thank you for taking the time to share your wonderful feedback about your Frigidaire High Humidity 50 Pint Capacity Dehumidifier with Wi-Fi, model FGAC5044W1. We're delighted to hear that your dehumidifier has been running reliably for the past two years without any issues. It's always rewarding to know that our products continue to deliver dependable performance over time.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire. We truly appreciate your confidence in our brand and hope your dehumidifier continues to provide comfort and reliable performance for many years to come! ~Sam
Thank you for taking the time to share your wonderful feedback about your Frigidaire High Humidity 50 Pint Capacity Dehumidifier with Wi-Fi, model FGAC5044W1. We're delighted to hear that your dehumidifier has been running reliably for the past two years without any issues. It's always rewarding to know that our products continue to deliver dependable performance over time.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire. We truly appreciate your confidence in our brand and hope your dehumidifier continues to provide comfort and reliable performance for many years to come! ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
5
KEEPS THE BASEMENT DRY
on July 28, 2026
Posted by: dlewis
I bought this a year ago and it works great. Hooked up a garden hose that drains in the sump pump hole, so no emptying required. The smart feature tells me when thd filter needs cleaning and it works just great as wll.
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 30, 2026
Hi dlewis, thank you for taking the time to share your wonderful feedback! We're delighted to hear that your Frigidaire Dehumidifier is keeping your basement dry and working great after a year of use. It's great to know that the continuous drain setup has made maintenance easier and that you're enjoying the convenience of the smart features, including the filter cleaning reminders.
Thank you for choosing Frigidaire. We hope you continue to enjoy your dehumidifier for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Thank you for choosing Frigidaire. We hope you continue to enjoy your dehumidifier for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Dehumidifier works great but emits hot air
on July 5, 2026
Posted by: Momo9696
It works great. We were able to get a hose directly from the tray to a drain so we never need to empty it. It emits hot air though so it warms up the place at times. It’s a problem for us as we use it in the summer when it get hot and humid. Otherwise it gets the job done. We love the fact that we can turn it on/off from the app whenever we are!
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, July 6, 2026
Thank you for taking the time to share your feedback! We are delighted to hear that your Frigidaire dehumidifier has been performing well and effectively managing the humidity in your home. It's great to know that the continuous drain option has made maintenance more convenient and that you are enjoying the flexibility of controlling the unit remotely through the app.
We also appreciate you sharing your experience regarding the warm air produced during operation. We understand that this can be less than ideal during the summer months when temperatures are already high. Because dehumidifiers remove moisture from the air through the refrigeration process, it is normal for them to release some warm air while operating. However, we understand your concern, and your feedback is valuable as we continue working to improve the comfort and performance of our products.
Thank you for choosing Frigidaire. If you ever have any questions or need assistance with your dehumidifier, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
We also appreciate you sharing your experience regarding the warm air produced during operation. We understand that this can be less than ideal during the summer months when temperatures are already high. Because dehumidifiers remove moisture from the air through the refrigeration process, it is normal for them to release some warm air while operating. However, we understand your concern, and your feedback is valuable as we continue working to improve the comfort and performance of our products.
Thank you for choosing Frigidaire. If you ever have any questions or need assistance with your dehumidifier, please don't hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Dehumidifier
on June 6, 2026
Posted by: TLCRN
Bought this dehumidifier and very satisfied with it. Had no issues with the app. Can also set manually. Easy to use.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, June 9, 2026
Thank you for sharing your feedback with us! We’re delighted to hear that you’re very satisfied with your dehumidifier.
It’s wonderful to know that you’ve had no issues with the app and that you also find the manual controls easy to use. We strive to design our products to be both convenient and user-friendly, whether operated digitally or manually, and we’re glad it’s been a smooth experience for you.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.ca or contact us by phone at 1-(800) 265-8352 Monday-Friday 8:00 AM - 8:00 PM EST. - Maria
It’s wonderful to know that you’ve had no issues with the app and that you also find the manual controls easy to use. We strive to design our products to be both convenient and user-friendly, whether operated digitally or manually, and we’re glad it’s been a smooth experience for you.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.ca or contact us by phone at 1-(800) 265-8352 Monday-Friday 8:00 AM - 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
This one didn't break, yet
on June 2, 2026
Posted by: fstrdr14
I've had it for 3 years now and it didn't break. It's used in the basement, like my other ones, turned off in the winter and back on in the summer. When you turn them on, they don't start. This one has been good, plus I like the fact that it's connected. Hopefully a better product than other before it.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 3, 2026
Hi there, thank you for taking the time to share your feedback. We’re glad to hear your Frigidaire unit has been performing reliably over the past three years, especially with seasonal use in your basement, and that you’re enjoying the connected feature for added convenience. It’s great to know the unit has been meeting your expectations so far compared to previous products you’ve owned.
We appreciate you sharing your experience. For further assistance or support, please connect with us through Frigidaire.ca or by calling 1-800-265-8352, Monday - Friday, 8:30am – 8:30pm ET. — Reed
We appreciate you sharing your experience. For further assistance or support, please connect with us through Frigidaire.ca or by calling 1-800-265-8352, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
2
He frozen…
on June 1, 2026
Posted by: WheelSeb
The filter is frozen after two years…. This is the second one that's causing us this problem.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 2, 2026
Hi WheelSeb, thank you for taking the time to share your experience. We’re sorry to hear that the filter has frozen again, especially since this is the second time you’ve encountered this issue with a unit. We understand how disappointing and frustrating that must be.
There are a few things you may want to check. Please make sure the air filter is clean and free of dust buildup, as restricted airflow can sometimes contribute to ice formation. It’s also a good idea to confirm that the air intake and exhaust areas are not blocked and that the temperature setting is not being run at the lowest setting for long periods of time. If the filter remains frozen after thawing and performing these checks, the unit may require further inspection.
We appreciate you sharing your concerns with us.
For additional assistance, please connect with us through Frigidaire.ca or by calling 1-800-265-8352, Monday - Friday, 8:30am – 8:30pm ET. We’ll be happy to assist further.
— Reed
There are a few things you may want to check. Please make sure the air filter is clean and free of dust buildup, as restricted airflow can sometimes contribute to ice formation. It’s also a good idea to confirm that the air intake and exhaust areas are not blocked and that the temperature setting is not being run at the lowest setting for long periods of time. If the filter remains frozen after thawing and performing these checks, the unit may require further inspection.
We appreciate you sharing your concerns with us.
For additional assistance, please connect with us through Frigidaire.ca or by calling 1-800-265-8352, Monday - Friday, 8:30am – 8:30pm ET. We’ll be happy to assist further.
— Reed
Written by a customer while visiting frigidaire.ca