Customer reviews from frigidaire.com
Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Average customer rating
4.5
(550 Reviews)
Rating breakdown 550 reviews
5 Stars
370
4 Stars
114
3 Stars
34
2 Stars
10
1 Star
22
Customer Reviews for Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Customer Rating
1
Dead in One Month
on May 12, 2023
Posted by: The other Mike H
[This review was collected as part of a promotion.] Worked great for one month. Had trouble setting up wi-fi on android, but worked like a charm on iOS, and then I could use the android app. Then I got the EC error code (compressor leak) and have to get it replaced while the humidity rises in my basement for 7-10 days. I really thought I was buying a quality product, but while researching the error code I came across countless complaints of this exact issue online.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 15, 2023
Hello, Mike. Thank you for bringing this matter to our attention. We sincerely apologize that your experience did not match you expectation. Please know that customer satisfaction is our number one goal here in Frigidaire. As per our records, we've seen you you've been working with our customer service. Should you require additional assistance, please let us know! You can connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great!
on July 14, 2023
Posted by: The Organic Mechanic
[This review was collected as part of a promotion.] I purchased this 50 pint dehumidifier from Frigidaire based on many high quality reviews compared to other brands of the same size. This unit is an absolute beast and very efficiently pulls moisture from the air. In a small humid room, this unit impressed me by just having to run for what seems like a minute before it reached the desired 50% humidity level. The Wi-Fi feature actually works great, I was a bit hesitant with some reviews but in my personal experience it has been great and I've made multiple adjustments within a short period of time using the app without having any issues of freezing or not recognizing the changes. The app is great and I really enjoy being able to use it easily. This model also comes with an air ion purifier and I personally think it is a great touch for a room based dehumidifier, however they have an option in the app to turn off the air purifier function. Also I would like to add how beautiful this all white unit looks, it actually compliments my home quite well instead of looking like a mis-shaped R2D2 just hanging out in the corner. The unit has a light to communicate but you can also turn that off via the app and I personally do at night time so my room can be completely dark. Customer service has already been great and I haven't had any issues with my unit but they reached out to me via email after owning it for a couple weeks and asking how the unit is doing. I decided to write a review because I am genuinely pleased with my purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
1
False advertising
on October 18, 2023
Posted by: carlospanda
App does not allow setting custom schedules despite what it says here.
Response from frigidaire.comBy Christi, Online Outreach Specialist, October 20, 2023
Thank you so much for taking the time to leave us feedback, carlospanda. We're sorry to hear that you feel this way and would love to know more about your concern with the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Wifi keeping cutting-off and tech support is not upto the expectation. Take long time to get a reply & case is referred to IT dept. but still no reply from IT after 2 weeks.
on November 15, 2020
Posted by: aash
I bought this one month ago but there is disparity between app and panel of the dehumidifier.
I thought it has a built-in pump but it did not have as rt.now i have an issue with draining water as it has to pump against gravity but feature is not there.
I thought it has a built-in pump but it did not have as rt.now i have an issue with draining water as it has to pump against gravity but feature is not there.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great. Looks great.
on February 27, 2021
Posted by: Owner of 120yr old house
[This review was collected as part of a promotion.] I selected this make/model because of its high capacity and WiFi connectivity. The built-in ionizer and Quick Glance light are also nice to have. So far, it’s winning the battle against mildew in my finished attic (upstairs from a bathroom without a fan). I will very likely purchase another of the same model for my basement. I like the appearance of the control panel, with white LEDs for the two-digit display and other indicators. The Quick Glance light looks very stylish when it glows blue. Currently, I have to use the bucket, which holds a large amount of water and id easy to carry and empty without spilling. Eventually, I plan to connect a drain hose to my dehumidifiers. Improvements I would recommend: Give the ionizer its own button and LED. Give the WiFi app more features, such as history and data logging. Do something about it often losing its WiFi connection. Put the control panel on a 45 degree angle instead of flat on top, for better visibility. Move the air intake so it can be against a wall. Despite these recommendations, this is a very nice machine that I am proud to own.
Written by a customer while visiting frigidaire.com
Customer Rating
3
App Not As Advertised
on May 5, 2021
Posted by: CharlieM7712345
[This review was collected as part of a promotion.] I've had this dehumidifier for 1 whole day. It seems to work and function fine so far. However I have one huge disappointment. One of the big reasons I bought this particular model was the statement on this page (at least as of 5/5/2021) that says "create custom schedules" with the app. That's not an actual feature within the app...at least for Android. I was hoping to schedule it to run full blast while we're away during the day or at night while sleeping and cut the fan down or turn off completely while we're home. Total no go. Had I read the app reviews first I'd have clearly seen this has been a known issue for a long time with promises of a fix "soon" for at least months. Lesson learned...if buying something for it's supposed app features read the app reviews before purchase. Hopefully this saves someone else the hassle.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 17, 2021
Hello, CharlieM7712345. Thanks for sharing your feedback. You’re correct! There is no scheduler feature with any of our dehumidifier models. We’re in the process of getting this error corrected. We’re sorry for the inconvenience this misinformation has caused. Should you need anything, we can be reached by dialing the Smart Appliance Department at 1-800-311-4667; we are available Monday through Friday from 8:30am-6pm EST. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good at dehumidifying, bad at wi-fi
on June 28, 2021
Posted by: Nadia L
[This review was collected as part of a promotion.] I've owned this dehumidifier for 2 weeks and so far it's done a pretty good job of dehumidifying - it's fast, has a large water tank, and the humidity sensor seems to be pretty accurate. I run mine on the "dry" mode set to 40% humidity. I also like that it has wheels that make it easy to move around. However, the "smart" features are basically nonfunctional because it doesn't stay connected to the wifi. I'm basically using it as if it didn't have these features, which is a waste of money. I'm hoping for an update that will fix these issues.
Written by a customer while visiting frigidaire.com
Customer Rating
3
It Reduces Humidity
on June 29, 2021
Posted by: Desert Dry
[This review was collected as part of a promotion.] This dehumidifier does what it is supposed to do. However, the light signal is overly complicated and the Wi-Fi access really doesn’t work very well. Finally, when the bucket is full, it is really almost overflowing: You have to be very careful not not to spill water all over when emptying it.
Written by a customer while visiting frigidaire.com