Customer reviews from frigidaire.com
Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Average customer rating
4.5
(550 Reviews)
Rating breakdown 550 reviews
5 Stars
370
4 Stars
114
3 Stars
34
2 Stars
10
1 Star
22
Customer Reviews for Frigidaire - 50-Pint Smart Portable Dehumidifier with Wi-Fi - White
Customer Rating
2
Wifi won’t stay connected
on June 14, 2021
Posted by: Rkg2
[This review was collected as part of a promotion.] I bought this model because of the wifi, and it doesn’t work. The unit seems to be working otherwise. I would like the display to show the goal humidity as well as the current humidity.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great!
on August 29, 2021
Posted by: Martha and Tom
[This review was collected as part of a promotion.] This dehumidifier works better than any we’ve had before!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Works great but breaks down after a little more than one season
on July 16, 2022
Posted by: Humidone
[This review was collected as part of a promotion.] Connecting to the app never worked but we were happy with the operation of this dehumidifier. Only use it in the Summer to keep the basement humidity down. Used it one and a half seasons and when we turned it on this July is did not work anymore. Fan runs but no water comes out.
Response from frigidaire.comBy Briana , Online Outreach Specialist , July 19, 2022
Hello, Humidone! Thank you for sharing your experience with us. We are sorry to hear that your appliance has stopped working properly. We would like to see how we can assist with your concerns. We have sent you an email to gather additional details. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not worth the price
on July 20, 2022
Posted by: Tammy23
[This review was collected as part of a promotion.] The unit itself seems fine, but the whole reason we bought this model was the connected functionality and bucket full notifications via the app. Problem is the app NEVER sends notifications. You have to open the app, and THEN a notification appears in the app timestamped the second you viewed the notification in the app, even if the bucket has been full for hours. I've deleted and reinstalled the app, checked and unchecked all notification settings, rebooted the dehumidifier, my phone, and the router in various combinations with no fix. And forget about getting any support from Frigidaire; I've been trying for weeks, multiple times a day, and their message always states call volume is too high and call back later, then disconnects you.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 26, 2022
We are glad to hear the dehumidifier is wprking well for you and understand you have some concerns regarding the App. We apologize for the challenges you have experienced while trying to get in contact with us.
We are currently working to update the bucket full notification so you may not receive a notification at this time. As long as you have notifications for the Frigidaire App enabled in your settings, you should get push notifications as well as an in App notifications.
If you should need additional assistance, please call us at 1-800-311-4667 or email SmartHelp.US@Frigidaire.com. We are available M-F 8:30 am - 6 pm EST. -Bianca
We are currently working to update the bucket full notification so you may not receive a notification at this time. As long as you have notifications for the Frigidaire App enabled in your settings, you should get push notifications as well as an in App notifications.
If you should need additional assistance, please call us at 1-800-311-4667 or email SmartHelp.US@Frigidaire.com. We are available M-F 8:30 am - 6 pm EST. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Does not push "bucket full" notifications
on July 23, 2022
Posted by: Wilhopin
[This review was collected as part of a promotion.] Like for most devices connected to WiFi, one would expect push notifications when the bucket was full. Customer service confirmed this is not true for this unit, which otherwise works great. You have to access the app to see if the bucket is full.Very disappointing to spend extra $$$ when it lacks this basic capability. I have many household devices connected by wifi and they all push notifications of when a basic action is needed or the unit is or isn't functioning correctly.
Response from frigidaire.comBy Christy, Online Outreach Specialist, July 25, 2022
Hello! We do apologize that you have had this experience. The Dehumidifier does have a "Bucket Full Indicator" feature on the control panel. For instructions, please refer to page 5 of your Use and Care Guide. If we can be of any further assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). Best Wishes, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
4
Don’t bother getting the Wi-Fi version…
on August 23, 2022
Posted by: TPlus3
[This review was collected as part of a promotion.] This dehumidifier is great. I bought the Wi-Fi version assuming it would send me push notifications like every other Wi-Fi enabled device on the planet but it doesn’t! The reason I got the Wi-Fi version and paid more for it to we won’t it would notify me whenever it’s fulll and it’s doesn’t which doesn’t make any sense!!!
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 2, 2022
Hi, TPlus3!
Thank you for sharing your experience! We're glad to hear this dehumidifier is working well for you. There is currently a firmware bug that is preventing push notifications from being sent when the bucket is full, and our IT team is working on a resolution. We're sorry to hear that this inconvenienced you, and hope that it has not soured your experience with these models!
Best,
Ashton
Thank you for sharing your experience! We're glad to hear this dehumidifier is working well for you. There is currently a firmware bug that is preventing push notifications from being sent when the bucket is full, and our IT team is working on a resolution. We're sorry to hear that this inconvenienced you, and hope that it has not soured your experience with these models!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Defective unit
on December 9, 2022
Posted by: Maxl
[This review was collected as part of a promotion.] I’ve purchased and returned two of these units all the units have problems and would barely function. Quality control is terrible.
Response from frigidaire.comBy Corletta , Online Outreach Specialist, December 12, 2022
Hi, Maxl! This is certainly not the experience we like to hear about. We’re sorry you had issues with your both dehumidifiers as well. Hopefully you will give us another try in the future. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
We don’t repair dehumidifiers.
on March 16, 2023
Posted by: SoYo
That’s what the customer service rep told me when I had issues with the unit within a week of owning it. So, it appears that Frigidaire doesn’t warranty their dehumidifiers. In that case, one is stuck dealing with the seller and if you didn’t buy local, forget it. Don’t toss your packaging/box before you test their products. And buy local with at least a 30-day return.
Response from frigidaire.comBy Christy, Online Outreach Specialist, March 17, 2023
We are terribly disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home. This is certainly not the impression we were aiming to make.
We never like to hear about one of our appliances not working as designed and we can definitely understand your frustration. Please connect with our Live Chat team on our website (M-F, 8:30 AM-8 PM EST). We will be more than happy to review your file and see how we can help to work towards a resolution. ~ Christy
Best Wishes, Chris
We never like to hear about one of our appliances not working as designed and we can definitely understand your frustration. Please connect with our Live Chat team on our website (M-F, 8:30 AM-8 PM EST). We will be more than happy to review your file and see how we can help to work towards a resolution. ~ Christy
Best Wishes, Chris
Written by a customer while visiting frigidaire.com