Customer reviews from frigidaire.com
Frigidaire - Cool Connect Smart Portable Air Conditioner with Wi-Fi Control for a Room up to 600-Sq. Ft - White
Average customer rating
4.4
(248 Reviews)
Rating breakdown 248 reviews
5 Stars
158
4 Stars
56
3 Stars
16
2 Stars
7
1 Star
11
Customer Reviews for Frigidaire - Cool Connect Smart Portable Air Conditioner with Wi-Fi Control for a Room up to 600-Sq. Ft - White
Customer Rating
4
Well-built and relatively quiet
on September 16, 2022
Posted by: Petermaz
[This review was collected as part of a promotion.] Works quite well the thermostat is very responsive quiet for a portable air conditioner.
The only change I would make is that the fan continues to run constantly and the thermostat only controls the compressor and condenser fan.
The only change I would make is that the fan continues to run constantly and the thermostat only controls the compressor and condenser fan.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 20, 2022
Posted by: CptBubba
We use our Frigidaire portable a/c unit in a wine storage shed. It works perfectly. We recently had outside temperatures of over 100° for a week and one day at 116°. I was able to monitor conditions in the shed remotely by wifi and was able to adjust the thermostat as necessary. It worked perfectly.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Does the job so well!
on July 1, 2023
Posted by: VernaCigar17
[This review was collected as part of a promotion.] Our whole hvac system needs replacing and right now it’s just not in the budget so we got this portable unit. Let me tell you it has been a lifesaver!! Not only was it easy to install but it does a great job ant keeping us cool in this 100+ degree weather! I also LOVE that I can control it from anywhere with my cellphone! Also love that it reminds me to clean the filters! This is one of the BEST purchases I’ve ever made!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great during the day, could be improved for nighttime use
on July 3, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] AC is pretty strong, keeps single room cool. AC not great for night time. Machine turns on and off to regulate temperature which is a noise disturbance when sleeping (need a on, low setting). Also default has a blue light on. You can turn it off but the light is default so every time you turn off machine and turn back on light turns back on, needs a setting to remember to keep light off.
Written by a customer while visiting frigidaire.com
Customer Rating
5
As Advertised!
on June 19, 2021
Posted by: MLS2021
I did extensive research before deciding on this model. Two of our biggest concerns were how quiet this portable A/C would operate in our bedroom and how well it could actually cool this 400 sq. ft. room with a high ceiling. In the two weeks that we have had the unit in use it's been as advertised on both concerns. We have had many portable air conditioners over the years and this Frigidaire 13,000 btu A/C beats them all for quietness, ability to quickly cool this large space, the quality of its construction, and ease of use. I have never written a product review on anyy of our many portable A/C units over the years but this product deserves one.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cools well but constantly disconnects from mobile app
on October 14, 2020
Posted by: KatAnn123
[This review was collected as part of a promotion.] This cools the room just fine, but the reason I bought it was for the ability to connect remotely and do scheduling. The app was a pain to set up but it seemed like it was working. However, the remote scheduling doesn't always work. I've set a schedule and it just doesn't always do it. Even more annoying, the app loses access to the AC at least once a week, and I have to restart the machine to get it working. But if you're trying to connect remotely you can't do that until you get home so you arrive to a hot house, just like any other AC.
If you want a standard AC this is fine. If you want phone connectability, it's a disaster. I saw similar reviews and just ignored them in hopes it would work for me and that was a mistake. Wish it worked.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 22, 2020
Hi KatAnn123.
Thank you for taking a moment to share your experience with us. We would certainly like to work with you on the above concerns. They are not the norm. and not how the app was designed to perform. If you find that the air conditioner is losing connection and that you are not able to control the air conditioner while you are away from home, usually this would indicate the air conditioner does not have a strong connection to your router at its current location. When controlling remotely, the app sends a command through our cloud to your router first, not to the air conditioner directly. Also, we should deep dive into your scheduler setting to determine when the air conditioner is not responding. These concerns should be easily remedied with the support of our help.
When you have a few minutes, we have a team dedicated solely to appliances with the Wi-Fi connectivity option. The team can be reached by calling 1-800-311-4667 Monday – Friday 8:30am – 6pm EST. We look forward to hearing from you and resolving these concerns with you.
Kindly, Anna
Thank you for taking a moment to share your experience with us. We would certainly like to work with you on the above concerns. They are not the norm. and not how the app was designed to perform. If you find that the air conditioner is losing connection and that you are not able to control the air conditioner while you are away from home, usually this would indicate the air conditioner does not have a strong connection to your router at its current location. When controlling remotely, the app sends a command through our cloud to your router first, not to the air conditioner directly. Also, we should deep dive into your scheduler setting to determine when the air conditioner is not responding. These concerns should be easily remedied with the support of our help.
When you have a few minutes, we have a team dedicated solely to appliances with the Wi-Fi connectivity option. The team can be reached by calling 1-800-311-4667 Monday – Friday 8:30am – 6pm EST. We look forward to hearing from you and resolving these concerns with you.
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Do Not But for “Smart” features
on June 24, 2020
Posted by: Levi57
[This review was collected as part of a promotion.] AC works great and keeps our rooms cool. Have used others for years and highly recommend. But if your buying to add to a Smart home or take advantage of the smart features, the app and WiFi are both poorly made and executed. Can remember the AC for its primary use but do not buy if your planning to use it in your smart home
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 8, 2020
Hello, Levi57!
Thanks for taking the time to provide your feedback. We are not pleased to hear you are having issues with the smart features. We would love to learn more about your experience so we can so what options are available to make this right. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Thanks for taking the time to provide your feedback. We are not pleased to hear you are having issues with the smart features. We would love to learn more about your experience so we can so what options are available to make this right. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very quiet and efficient
on December 20, 2020
Posted by: MrRon714
[This review was collected as part of a promotion.] Have had this unit for a month so far, and it replaced my 3 year old LG. I thought it would be far too loud, placing it in a 12x14 room, but it’s actually quieter than my LG
Written by a customer while visiting frigidaire.com