Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 3 pack - White
Average customer rating
4.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
35
4 Stars
14
3 Stars
2
2 Stars
2
1 Star
7
82%of customers recommend this product.
(
33 out of
40)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 3 pack - White
Customer Rating
1
Terrible product
on August 2, 2022
Posted by: KeKe
from Mobile, Al
product did not work correctly. i installed the filter and the next morning i wome up ti a glooded kitchen with hardeiid floors and baseboards damaged.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, August 3, 2022
Hello KeKe,
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung HAF-QIN Refrigerator Water Filter (2-Pack). We are saddened that you have issues with your Refrigerator, especially since the water filter causes leaks and damages your floor. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
To help you with this, I am providing these links to guide you on the issue.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung HAF-QIN Refrigerator Water Filter (2-Pack). We are saddened that you have issues with your Refrigerator, especially since the water filter causes leaks and damages your floor. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
To help you with this, I am providing these links to guide you on the issue.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Turn the water supply off
on November 6, 2023
Posted by: Big Richard
from Ozark Mo.
If you turn the water off going to the ice maker it takes the pressure off the line and it makes it so much easier to change the filter
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 8, 2023
Hi there,
Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 1, 2025
Posted by: CS Properties
from WA
the filter was too tight to change it and when i replaced it, it was good, we were off the home for 2 days and next day when we came the house is flooded with water adn end up in 100 K insurance
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 4, 2025
Hi there, We care about the betterment of your fridge. Let us help you out. Please refer to the link below to rectify the leaks in your fridge. For additional tips, click the hyperlinks and watch the embedded video (if available). Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
3
filter replacement
on June 4, 2024
Posted by: txjadedlady
from Texas
I purchased this over a month ago and replaced. But the refrigerator didn't pick up that it been replaced. Smh
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Care, June 6, 2024
Greetings!
It's frustrating to experience a situation where a replacement is made, and the change has not been recognized by the Samsung refrigerator model you have. We are here to help.
I have shared a Samsung link below that will help with your experience. Please visit the link and select the drop-down menu "resetting the water filter light". The water filter light indicator in Samsung refrigerator models will have to be manually reset.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147212068 to help our team pull up your information.
Leo
It's frustrating to experience a situation where a replacement is made, and the change has not been recognized by the Samsung refrigerator model you have. We are here to help.
I have shared a Samsung link below that will help with your experience. Please visit the link and select the drop-down menu "resetting the water filter light". The water filter light indicator in Samsung refrigerator models will have to be manually reset.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147212068 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Where are they??
on April 30, 2024
Posted by: Andy
How long is this thing supposed to last? Me and 3 cats going through a filter in 5 months? I don't think so. Plus can't buy replacement here?!
Response from Samsung USBy Samsung Care, May 6, 2024
Hi Andy,
We understand how you feel and we are here to provide the information that you need.
The water filter should be replaced every 6 months or after it has been used for 300 gallons of water.
You can check the link below if you wish to purchase a replacement filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information.
^Rodel
We understand how you feel and we are here to provide the information that you need.
The water filter should be replaced every 6 months or after it has been used for 300 gallons of water.
You can check the link below if you wish to purchase a replacement filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Bad icemaker
on June 24, 2022
Posted by: Dave H
from Tn
im hoping other people have talked about this, my ice maker on model# rf24r7201sr/aa is horrible. the grinding noise it make can be heard in the other room. the ice always comes out broken up. just a little bigger than the crushed ice. i hoping this may be a warranty thing, being its only a few months old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 24, 2022
Hello Dave H,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator with model number rf24r7201sr/aa makes a grinding noise; the ice always comes out just a little bigger than the crushed ice. We apologize for the inconvenience the issue has caused you, especially since you just had it for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide you may check to understand your Samsung refrigerator's noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below provides information on what to do when your Samsung refrigerator has an ice dispenser issue.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144633784
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator with model number rf24r7201sr/aa makes a grinding noise; the ice always comes out just a little bigger than the crushed ice. We apologize for the inconvenience the issue has caused you, especially since you just had it for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide you may check to understand your Samsung refrigerator's noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below provides information on what to do when your Samsung refrigerator has an ice dispenser issue.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144633784
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung smart counter depth side by side fridge
on June 1, 2023
Posted by: OWNER OF SAMSUNGS
from Cambridge Minnesota
The look
The style
The ease
The depth
The price
All that is wonderful about this fridge!
The style
The ease
The depth
The price
All that is wonderful about this fridge!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great filter but low flow
on April 25, 2023
Posted by: Minute man
from Pensacola fl
So the initial filter was pretty good. It surprised me. It does have low flow. But after using it for 6 months and replacing it I could tell how much crap it cleaned out of our water
Features
4
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US