Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 3 pack - White
Average customer rating
4.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
35
4 Stars
14
3 Stars
2
2 Stars
2
1 Star
7
82%of customers recommend this product.
(
33 out of
40)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 3 pack - White
Customer Rating
1
Scam?
on September 20, 2025
Posted by: JMP0911
from Montgomery, AL
Original filter factory installed had no leaks. Time to change it and as soon as a new one is installed the leaks begin. Is this an intentional filter design on the replacements to cause damage to the housing? Is this done to create service? If I’m only to use a genuine replacement but my genuine replacement causes damage and leaks then I am lost here and can only question the intention.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 22, 2025
Greetings, We aim to ensure your refrigerator functions at its best. Let us help you out. Please refer to the link below to address the leak from the water filter of your fridge. Click the hyperlinks and watch the embedded video (if available) for tips. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-fi…
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150803740, to help our team locate your information when you message us. Have a great day. -Ricardo
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150803740, to help our team locate your information when you message us. Have a great day. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
2
Package
on December 5, 2025
Posted by: Customer
from Ferndale, WA
Hi Samsung! Filter quality is good but The Package is very insane to open. Please make our life is easier! Thank you
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy Samsung Care, December 8, 2025
Greetings!
Thank you for sharing your experience with the water filter. We completely understand how important ease of use is, and we appreciate your feedback. Previously, the packaging was simpler to open, but we updated it to be tamper-proof and better protect the filter during delivery, ensuring it reaches you safely and unopened. We recognize that the new design can feel more challenging to open, and we are continuously looking for ways to balance safety, protection, and convenience for a smoother experience.
Leo
Thank you for sharing your experience with the water filter. We completely understand how important ease of use is, and we appreciate your feedback. Previously, the packaging was simpler to open, but we updated it to be tamper-proof and better protect the filter during delivery, ensuring it reaches you safely and unopened. We recognize that the new design can feel more challenging to open, and we are continuously looking for ways to balance safety, protection, and convenience for a smoother experience.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
A great filter
on October 10, 2024
Posted by: Wolf
I had a water main break in my neighborhood last week. The water that was coming out my faucets in the house was brown. But the water that was coming out my refrigerator was crystal clear.
Written by a customer while visiting Samsung US
Customer Rating
2
Hit or miss. Inconsistent quality.
on January 15, 2026
Posted by: Kalle
I regularly buy these from Samsung and noticed that these are hit or miss. Sometimes they do not make a difference in the water taste at all. (double checked seating, etc.) Then I grab a new one and water immediately tastes better. Not sure why some filters don't work. Out of the 6 I purchased, 3 had issues where the water tasted like tap water. The other 3 worked great.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy SEA Care, January 15, 2026
We are here to assist you at any time, Kalle. We seek to engage in a direct dialogue with you to explore your general thoughts on this experience and resolve any additional concerns you might have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151846142 so our team can pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151846142 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Works well
on January 28, 2026
Posted by: goblue
[This review was collected as part of a promotion.] Water and ice taste good. Good for 300 gallons which lasts us for almost a full year
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
worked fine
on November 12, 2022
Posted by: colbeerz
was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lasting Effective Performance
on January 12, 2026
Posted by: ValY
from Accokeek, Maryland
[This review was collected as part of a promotion.] It is a very reliable and effective refrigerator water filter.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good, Just make it last longer.
on December 26, 2025
Posted by: PTTT
from New York, NY
[This review was collected as part of a promotion.] Product is good. Doesn’t last long with high volume, hence one star off.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US