Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 3 pack - White
Average customer rating
4.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
35
4 Stars
14
3 Stars
2
2 Stars
2
1 Star
7
82%of customers recommend this product.
(
33 out of
40)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 3 pack - White
Customer Rating
5
Highly recommended
on January 12, 2026
Posted by: Dustin KIM
from AL
[This review was collected as part of a promotion.] I always stick with genuine Samsung filters for peace of mind. The water tastes incredibly crisp and clean, with absolutely no chemical aftertaste. My family is picky about water, and they love it. The 2-pack is a great value and keeps me stocked up. Installation was a breeze—took literally seconds. Highly recommended!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Easy to Install
on January 13, 2026
Posted by: Water Drinker
from Fair Lawn, New Jersey
[This review was collected as part of a promotion.] The 2-pack filter is super easy to use and install. The fact that it comes in a 2 pack means I always have an extra on hand. Once the filter arrived, I had the package opened and installed in my fridge in under 5 minutes, if that is not convenient, I don't know what is. Water that runs through it tastes crisp, clean, and is always a pleasure to drink.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Acceptable filtration performance
on January 13, 2026
Posted by: wintergreeen
from San Jose, CA
[This review was collected as part of a promotion.] The filter reduces TDS by about 30-50 ppm, in my case, from 250 to 210. Filter change caused a leak but was fixed after watching a Youtube video.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 15, 2026
Posted by: LuvSamsung
from New York
[This review was collected as part of a promotion.] This Samsung water filter is easy to install and fits perfectly in compatible Samsung refrigerators. It delivers clean, fresh-tasting water and ice, noticeably improving quality right away. With a 300-gallon capacity or up to 6 months of use, it’s reliable for everyday household needs. The NSF certification adds peace of mind by ensuring effective reduction of contaminants. While it’s a bit more expensive than generic alternatives, the performance and guaranteed compatibility make it worth it. Overall, a dependable, high-quality replacement filter.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
How NOT TO have it LEAK:
on March 22, 2023
Posted by: Apple137
I read the reviews and many wrote that they replaced it and it leaked. I thought maybe they got the wrong size so I pulled the current filter out that came with the fridge. I took a pic of the filter then replaced it and heard a hiss or water sound which I used to hear when replacing my older fridge filter. I inserted the filter with the knob facing the unlock, pushed it in and then turned it to the lock position.
THIS WAS THE WRONG WAY TO INSTALL IT, because it leaked just like everyone said. Thankfully I didn't install it and leave the house.
What worked was to push the filter in gently, making sure it reaches the back where it will connect. Turn it clockwise, while gently pushing it in like you're screwing a cap on. It will turn until it locks on its own. There was no hissing or water sound this time. This instruction should've been on the filter door.
Now if the water already leaked before you read this, do the following first:
Remove both drawers and remove all water under the drawers with a cloth towel first.
Inside where the filter goes in there's a small plastic plate that comes out, almost the same length as the filter. Remove that and get the water that spilled under if you can, if not, you can try getting it from the side and back of the middle part where the filter goes. After drying everything, I used a dry paper towel to make sure there's no wet areas that I missed and repeated until paper came back dry. It was just easier for me to see it in paper.
You're going to set off your fridge alarm while doing this, keep going until you're done. The faster you dry it the faster you'll be able to close it. If you touch the middle area and the paper towel is absorbing water, that means there's still water in the middle. Keep absorbing the liquid.
When you're done, insert the filter in as mentioned above then place half a paper towel on each side where the drawer normally goes. I closed the fridge and came back a couple minutes later to check if the towels got wet and they didn't.
Return the drawers and hopefully next time you replace it, it won't leak. 🤞
Written by a customer while visiting Samsung US
Customer Rating
1
Does not last or bought a defective pack
on May 20, 2022
Posted by: Shawn
from Queen Creek, Arizona
this product did not serve our expectations. i understand we drink water daily but the original filter that came along with the fridge when purchased alone lasted 6 months. this pack we purchased from here we completely went through a 3 pack in less than 6 months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 24, 2022
Hi Shawn,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532038
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532038
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Filter flooded our kitchen
on February 7, 2025
Posted by: Tiger14
Make triple sure the filter is installed properly or you will wake up with a flooded kitchen with ruined flooring & baseboards like us. NOT happy Samsung
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, February 7, 2025
Hello there,
We understand how you feel about the flood caused by changing the water filter on your refrigerator. Let us help you.
We shared a video link below for guidelines on replacing the water filter on your refrigerator that could help. Please watch the video fully.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
We'd be delighted to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148356111) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how you feel about the flood caused by changing the water filter on your refrigerator. Let us help you.
We shared a video link below for guidelines on replacing the water filter on your refrigerator that could help. Please watch the video fully.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
We'd be delighted to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148356111) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Water Filter
on April 12, 2022
Posted by: Noel
water filter was very easy to install.. no issues!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US