Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
126
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
103 out of
162)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Very disappointed in the replacement filter.
on March 11, 2024
Posted by: Disappointed
from Florida
I recently purchased a water filter, installed it about one month ago, and ALREADY need a new one. I am terribly disappointed. I bought the refrigerator over a year ago and the original water filter worked great…now it tastes terrible and the “change filter” light is on. Ridiculousness.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 13, 2024
Hello there,
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Replacement filter does not work
on December 12, 2022
Posted by: LindaL
from Philadelphia
I bought the genuine replacement filter for my Samsung Bespoke 4 door flex fridge when the bought the appliance 6 months ago. As soon as the fridge told me to replace the filter, I did so. What a mess! It leaked everywhere. Then I looked here and saw that this is an ongoing issue. Has Samsung fixed this since I bought the filter? Not only did I purchase the Bespoke fridge, I also purchased the matching range and microwave at the same time. Is this really how you treat customers? What is the fix for these defective filters?
Response from Samsung USBy Carrie Galvan, SEA Care, December 14, 2022
Thanks for sharing your review, LindaL. Let's go ahead and check why the water filter is leaking.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator| Samsung USA
https://www.youtube.com/watch?v=uU6XADBosVo
The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator| Samsung USA
https://www.youtube.com/watch?v=uU6XADBosVo
The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Exact Part#, Genuine Samsung, Does NOT fit
on March 1, 2021
Posted by: TexasTD
from Pflugerville, Texas
i purchased the exact genuine samsung water filter, haf-qin/exp, for my 3-month old refrigerator. new filter does not fit.
with calipers, i measured the dimensions of the plastic catch (showing mechanical conflict) and catch is thicker on the new filter (batch code a8441) than the original filter (batch code b0431). very disappointing quality issue for an expensive new refrigerator.
from other comments, i see this is a known issue to samsung. the link i see on some comments, which is supposed to help you install new filter does not work either. why hasn't this issue been resolved by recalling defective filters?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, March 2, 2021
I really understand your concern. We want to do all that we can to help you with your water filter. We can look into other options of assistance; please try contacting our Social Media team to resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143026964
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143026964
Written by a customer while visiting Samsung US
Customer Rating
1
Filter does not fit
on November 7, 2022
Posted by: Another Unhappy Custormer
The replacement Samsung filter does not fit. This is a disappointing quality control problem for an expensive refrigerator.
Response from Samsung USBy Carrie Galvan, SEA Care, November 8, 2022
Your observation about your refrigerator is greatly valued. We are here to put it back on track.
Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Filter issues
on April 11, 2022
Posted by: Dawn
from WA
my fridge model, rs22t5201sr/aa, needs a "for use in system da97-08006c-a" (that "a" at the end is very important!). when changing the filter last night i noticed that the box stated the correct "for use in system" product #, but the actual filter did not have the a at the end of the #.
it appears that it makes a 100% difference as to whether or not you'll have a huge puddle of water on your floor after a filter replacement.
more like a warehouse packaging issue- since the product in the box was not what was listed on the factory packaging.
it appears that it makes a 100% difference as to whether or not you'll have a huge puddle of water on your floor after a filter replacement.
more like a warehouse packaging issue- since the product in the box was not what was listed on the factory packaging.
Features
2
Performance
4
Design
2
Value
4
Response from Samsung USBy Ross, Customer Care, April 13, 2022
Hi Dawn,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144400519
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144400519
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Filter is great, not the package
on December 30, 2022
Posted by: Jinro
please use other packaging… this packaging is so hard to open, and it cuts my hand everytime.
i liked paper box packaging.
i liked paper box packaging.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, January 4, 2023
Hello Jinro. Thank you for sharing your thoughts and opinions about the water filter packaging to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145311042) to help our team pull up your information.
Have a great day.
^Charles
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145311042) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
scam
on March 22, 2025
Posted by: dingding
Was very difficult to cancel the subscription . Strongly suggest you do not sign up
Response from Samsung USBy SEA Care, March 24, 2025
Hello there,
We would love to discuss your subscription cancelation difficulties to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148654397) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss your subscription cancelation difficulties to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148654397) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
New design does not fit
on August 19, 2021
Posted by: Sarah
i love my refrigerator. great design and function. the old design of water filter worked very well. i purchased a new one and installed it. it had a different fit and was hard to get in. the carafe would fill an inch at a time and the dispenser would stop and not work. i went to the trouble shooting samsung site and figured out it was the filter. i removed the filter and everything is working. i check the filter area for leakage but have not found anything. is the old filter coming back?
i give 5 stars to my fridge and 0 stars for the new filter.
i give 5 stars to my fridge and 0 stars for the new filter.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Sarah,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help.
We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358276.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help.
We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358276.
-Noraina
Written by a customer while visiting Samsung US