Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
108
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
4
Seems to work fine
on January 18, 2022
Posted by: JimSD
i have the 4-door flexzone fridge, rf24r7201sr, manf oct '20, came with haf-qin-exp filter (says replacement filter is da97-17376b, for use in system da97-08006c).
replacement filter matched but said for use in system da97-08006c-a. oddly, the orange store sells this same filter but has haf-qins-exp on the package (but filter itself says haf-qin-exp). samsung support couldn't explain the differences so -1 star.
i turned off the main water supply and let out some water from the fridge to relieve the pressure, removed the old filter, following suggestions here: https://www.samsung.com/us/support/troubleshooting/tsg01109722/ installed new filter turning a few times before it seated but seemed to fit ok. ran about 5 gals through after, everything seems good, no leaks or issues.
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
What a Waste of Money. Avoid Samsung Appliances.
on January 30, 2025
Posted by: Knop
Your water filter is worthless. I have purchased these filters multiple times and require my water to be clean, especially clean due to being a heart transplant recipient.
Dirty water could cause all sorts of medical problems, which is why I don’t drink from, and rarely even run water through your filters, because I don’t want to get sick, and I don’t want to throw any more money away for something that should work but does not.
I have contacted Samsung about this problem in the past and they gave me a ridiculous excuse about the filters, not being made by Samsung, therefore Samsung are not responsible for them, yet they require them in their products.
I know that your filters don’t work, and that I don’t have clean filtered water, because I have a meter which test the water quality, and it shows hard water coming from the refrigerator and hard water coming from my faucet, and the measurements are identical, which is exactly why I have a company deliver water to my house instead.
Unfortunately, when I purchased this house, it had one appliance that was made by Samsung and it was my stove which led me to purchase other Samsung appliances so that my products would match, but that was the biggest mistake I could’ve made.
I have had more problems with my Samsung products than I ever did with my products from LG and I will never purchase another Samsung product in the future, and if I’m in the position to recommend a product to someone else, it will not be made by Samsung.
Response from Samsung USBy Ernest, SEA Care, January 31, 2025
Hi there,
We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter.
The link below will help you understand the benefits of having a water filter.
Samsung Water Filter:
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits
We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water.
Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148297286) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter.
The link below will help you understand the benefits of having a water filter.
Samsung Water Filter:
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits
We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water.
Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148297286) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Does not last or bought a defective pack
on May 20, 2022
Posted by: Shawn
from Queen Creek, Arizona
this product did not serve our expectations. i understand we drink water daily but the original filter that came along with the fridge when purchased alone lasted 6 months. this pack we purchased from here we completely went through a 3 pack in less than 6 months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 24, 2022
Hi Shawn,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532038
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532038
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Hard time replacing filter
on January 22, 2022
Posted by: Cheely
from McDonough GA
ive changed the filter and water leaked everywhere. i had to keep removing it and installing it for it to work. i finally got it to fit but now my fridge hasn’t updated that the filter is replaced. it is still asking me to replace so now im unsure if its installed propery.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Cheely,
Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter".
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357664.
-Noraina
Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter".
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357664.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Easy peasy.
on January 30, 2021
Posted by: Davif
ordered a new filter and received it within days. removed the old one, installed the new one and was back up and running in minutes. couldn't have been easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Filter leaked and ruined my ceiling below the refr
on October 24, 2022
Posted by: David
from NC
I inserted my genuine Samsung water filter. Went out to run some errands. Came home an hour later and there's water dripping out of the ceiling in my basement. The genuine Samsung water filter didn't seal. I have replaced water filters my entire life, I know how to do it properly. Worst product ever.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 25, 2022
Hi David,
Thank you for sharing your experience in a review. We are here to help.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
It indicates an article about leaks in a Samsung refrigerator.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145074398.
^Rainly
Thank you for sharing your experience in a review. We are here to help.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
It indicates an article about leaks in a Samsung refrigerator.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145074398.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to install!
on November 3, 2021
Posted by: orod
from Texas
very easy to install. i had to use pliers to remove the existing water filter but it was not that bad. i was really worried from the other reviews about the water filter not fitting but i did not have any issues installing the new one. i believe the year model of my refrigerator is 2020.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, November 4, 2021
That is great news! I'm happy you didn't run into problems installing the water filter. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Waterfilter
on June 29, 2020
Posted by: Rella
from Queens, NY
samusung really need to work on there filters, not only that it not a fit. when it get clog up with all the minerals it runs slower. need to be replace before its time. the water doesnt taste...huh ok. dont have any water leaks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Here's a troubleshooting link that'll help resolve your concerns https://bit.ly/2F3qmzU ^Ty
Written by a customer while visiting Samsung US