Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
HAF-QIN/EXP Replacement Walter Filters
on June 8, 2021
Posted by: Drumstig
from Concord, CA
i have installed two genuine samsung replacement water filters in the last two weeks and have experienced water leakage both times. fortunately, i discovered the first water leak of several gallons before it could do damage.
once the filter is inserted and locked into place, i hear a continuous hissing sound and then water sprays down inside of the refrigerator through the middle drawer and into the freezer and down to the pan on the bottom of the unit. when i reinstall the old filter, the hissing and water leakage does not occur.
up until now, i have never experienced this problem and i have owned and maintained this refrigerator, model number rf23m8070sr/aa for over two years. i am extremely disappointed in a possible water damage problem with no apparent solution.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
We’re so sorry to hear about this, . We would be more than happy to speak with you directly to determine how we can best assist you with this. Please reference ticket number 1143418477, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
4
filter fits fine However, the Reset button
on April 10, 2021
Posted by: dberko
i put the filter in and that fit fine.
i went to reset the filter light - hold reset button 3 sec.
nothing, it will not reset.
text support said:
?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again."
i went to reset the filter light - hold reset button 3 sec.
nothing, it will not reset.
text support said:
?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again."
that does not seem right. i have to pull the refrigerator out and unplug.? really
after chatting the rep said to hit the lock button for 3 seconds. ok i tried hitting the lock button and then hitting reset. guess what that worked. remember to hit lock again.
the owner manual should have stated this and not waste my time researching the issue and going through the chat. at least that worked.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Exact Part#, Genuine Samsung, Does NOT fit
on March 1, 2021
Posted by: TexasTD
from Pflugerville, Texas
i purchased the exact genuine samsung water filter, haf-qin/exp, for my 3-month old refrigerator. new filter does not fit.
with calipers, i measured the dimensions of the plastic catch (showing mechanical conflict) and catch is thicker on the new filter (batch code a8441) than the original filter (batch code b0431). very disappointing quality issue for an expensive new refrigerator.
from other comments, i see this is a known issue to samsung. the link i see on some comments, which is supposed to help you install new filter does not work either. why hasn't this issue been resolved by recalling defective filters?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, March 2, 2021
I really understand your concern. We want to do all that we can to help you with your water filter. We can look into other options of assistance; please try contacting our Social Media team to resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143026964
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143026964
Written by a customer while visiting Samsung US
Customer Rating
2
Short life
on February 28, 2021
Posted by: KayS
the filter that came with our fridge later about a year before the flow through the dispenser started to slow. the replacement filter lasted less than 3 months before becoming so clogged that the ice maker stopped working. if it's only going to last 3 months,i might as well try a generic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, March 1, 2021
The water filter should last longer than that. So we can look into your concern, please feel free to contact our Social Media team for help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
Written by a customer while visiting Samsung US
Customer Rating
5
Even brown water comes out clear
on February 13, 2021
Posted by: Winejew
from Boston
thry wers servicing the water line nesr our house and all our faucets were flowing brown, even after 10 minutes of flushing them out. while this filter definitely definitely saw a reduction in flow rate, the quality of the water was excellent as always.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy peasy.
on January 30, 2021
Posted by: Davif
ordered a new filter and received it within days. removed the old one, installed the new one and was back up and running in minutes. couldn't have been easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
White residue coming out of filter... bad support
on January 26, 2021
Posted by: Justbelookin
we have had our fridge for about 8 months. bought this replacement filter in dec. now in january we notice that the water coming out of the filter is leaving a white residue behind. our tap water is not doing this. only from this filter. spent 40 minutes trying to get support and just kept getting passed around to extensions. guess i have to pay for a new genuine filter and hope i get a good one. can't get support on this one from the company. its past 15 days for a return so stuck. i'll be sure to test the new one and return at any sign of residue.
buyer beware.
buyer beware.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 27, 2021
Is this only happening with the new water filter? We would need to gather more information regarding your concern. Can you reach out to us? We can assist you there. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142892294
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142892294
Written by a customer while visiting Samsung US
Customer Rating
5
easy to change
on January 15, 2021
Posted by: hndnponygirl
from VA
filter arrived in 2 days. very easy to change. love the subscribe feature so that i dont even need to worry about finding it and purchasing it again. it will just come when it needs changing and it saves me money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US