Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Pitcher wont gill after changing filter
on January 27, 2022
Posted by: Kervaskik
from Santa rosa beach
i changed the fikter and reset it and now my aito fill potcher wknt fill.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Kervaskik,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand your autofill water pitcher doesn't fill after you changed and reset your water filter. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01201488/ to guide you on the issue.
Another link you check is this one https://www.samsung.com/us/support/troubleshooting/TSG01206863/ if there's a leak from the autofill water pitcher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357728.
-Noraina
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand your autofill water pitcher doesn't fill after you changed and reset your water filter. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01201488/ to guide you on the issue.
Another link you check is this one https://www.samsung.com/us/support/troubleshooting/TSG01206863/ if there's a leak from the autofill water pitcher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357728.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
2
Hard time replacing filter
on January 22, 2022
Posted by: Cheely
from McDonough GA
ive changed the filter and water leaked everywhere. i had to keep removing it and installing it for it to work. i finally got it to fit but now my fridge hasn’t updated that the filter is replaced. it is still asking me to replace so now im unsure if its installed propery.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Cheely,
Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter".
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357664.
-Noraina
Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter".
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357664.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
4
Seems to work fine
on January 18, 2022
Posted by: JimSD
i have the 4-door flexzone fridge, rf24r7201sr, manf oct '20, came with haf-qin-exp filter (says replacement filter is da97-17376b, for use in system da97-08006c).
replacement filter matched but said for use in system da97-08006c-a. oddly, the orange store sells this same filter but has haf-qins-exp on the package (but filter itself says haf-qin-exp). samsung support couldn't explain the differences so -1 star.
i turned off the main water supply and let out some water from the fridge to relieve the pressure, removed the old filter, following suggestions here: https://www.samsung.com/us/support/troubleshooting/tsg01109722/ installed new filter turning a few times before it seated but seemed to fit ok. ran about 5 gals through after, everything seems good, no leaks or issues.
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy!!
on December 9, 2021
Posted by: EMP17
from Plano, TX
This water filter is defective! Save your money!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 4, 2022
Hello EMP17,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as it's defective. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144367104.
-Noraina
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as it's defective. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144367104.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to install!
on November 3, 2021
Posted by: orod
from Texas
very easy to install. i had to use pliers to remove the existing water filter but it was not that bad. i was really worried from the other reviews about the water filter not fitting but i did not have any issues installing the new one. i believe the year model of my refrigerator is 2020.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, November 4, 2021
That is great news! I'm happy you didn't run into problems installing the water filter. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on September 27, 2021
Posted by: Thommyboy550
fit like a glove and easy to take out and put in. no complaints or issues whatsoever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, October 1, 2021
That's good. If you do ever run into any problems. We will always be here to help. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
New design does not fit
on August 19, 2021
Posted by: Sarah
i love my refrigerator. great design and function. the old design of water filter worked very well. i purchased a new one and installed it. it had a different fit and was hard to get in. the carafe would fill an inch at a time and the dispenser would stop and not work. i went to the trouble shooting samsung site and figured out it was the filter. i removed the filter and everything is working. i check the filter area for leakage but have not found anything. is the old filter coming back?
i give 5 stars to my fridge and 0 stars for the new filter.
i give 5 stars to my fridge and 0 stars for the new filter.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Sarah,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help.
We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358276.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help.
We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358276.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on June 22, 2021
Posted by: Shawncam
does what it says, very happy with how easy it was to install.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US