Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
108
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Filter does not fit
on November 7, 2022
Posted by: Another Unhappy Custormer
The replacement Samsung filter does not fit. This is a disappointing quality control problem for an expensive refrigerator.
Response from Samsung USBy Carrie Galvan, SEA Care, November 8, 2022
Your observation about your refrigerator is greatly valued. We are here to put it back on track.
Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless
on November 26, 2025
Posted by: Anonymous
from Port St Lucie, FL
This filter will not work with the Bespoke french door fridge. EVERY time I've replaced it, the filter housing breaks. I'm awaiting the cost and service appointment since it is now outside the one year warrant. I cannot believe Samsung is not standing behind this awful product. User beware. If you have a Bespoke french door fridge with beverage center, you're likely to break your fridge replacing with the EXACT same filter.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 28, 2025
Hi there,
We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information.
Thank you.
-Camille
We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information.
Thank you.
-Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Filter issues
on April 11, 2022
Posted by: Dawn
from WA
my fridge model, rs22t5201sr/aa, needs a "for use in system da97-08006c-a" (that "a" at the end is very important!). when changing the filter last night i noticed that the box stated the correct "for use in system" product #, but the actual filter did not have the a at the end of the #.
it appears that it makes a 100% difference as to whether or not you'll have a huge puddle of water on your floor after a filter replacement.
more like a warehouse packaging issue- since the product in the box was not what was listed on the factory packaging.
it appears that it makes a 100% difference as to whether or not you'll have a huge puddle of water on your floor after a filter replacement.
more like a warehouse packaging issue- since the product in the box was not what was listed on the factory packaging.
Features
2
Performance
4
Design
2
Value
4
Response from Samsung USBy Ross, Customer Care, April 13, 2022
Hi Dawn,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144400519
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144400519
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Filter is great, not the package
on December 30, 2022
Posted by: Jinro
please use other packaging… this packaging is so hard to open, and it cuts my hand everytime.
i liked paper box packaging.
i liked paper box packaging.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, January 4, 2023
Hello Jinro. Thank you for sharing your thoughts and opinions about the water filter packaging to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145311042) to help our team pull up your information.
Have a great day.
^Charles
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145311042) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
scam
on March 22, 2025
Posted by: dingding
Was very difficult to cancel the subscription . Strongly suggest you do not sign up
Response from Samsung USBy SEA Care, March 24, 2025
Hello there,
We would love to discuss your subscription cancelation difficulties to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148654397) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss your subscription cancelation difficulties to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148654397) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
New design does not fit
on August 19, 2021
Posted by: Sarah
i love my refrigerator. great design and function. the old design of water filter worked very well. i purchased a new one and installed it. it had a different fit and was hard to get in. the carafe would fill an inch at a time and the dispenser would stop and not work. i went to the trouble shooting samsung site and figured out it was the filter. i removed the filter and everything is working. i check the filter area for leakage but have not found anything. is the old filter coming back?
i give 5 stars to my fridge and 0 stars for the new filter.
i give 5 stars to my fridge and 0 stars for the new filter.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Sarah,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help.
We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358276.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help.
We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358276.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Do not get moneys worth.
on May 10, 2022
Posted by: Jeanna
our water starts to taste unappealing when the filter needs to be changed. ive never had one last 6 months. this one lasted 38 days. definitely not worth the money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ross, Customer Care, May 12, 2022
Hello Jeanna,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495927
^^RossHello Jeanna,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495927
^^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495927
^^RossHello Jeanna,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495927
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Super Easy Install
on January 26, 2024
Posted by: potratzable
There were several complaints about leaks, but to me, this filter change was really easy compared to other appliances. I just followed the directions - which is not super convenient but worked.
Shut off the water
Drain the water line through the dispenser
Rotate the filter counter-clockwise, 180 degrees
Remove filter
Insert new filter
Push in while rotating 180 degrees clock-wise
Slowly open the valve and refill the line
Run some water through the dispenser and throw out.
All done.
Drain the water line through the dispenser
Rotate the filter counter-clockwise, 180 degrees
Remove filter
Insert new filter
Push in while rotating 180 degrees clock-wise
Slowly open the valve and refill the line
Run some water through the dispenser and throw out.
All done.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US