Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
worked fine
on November 12, 2022
Posted by: colbeerz
was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Filter does not fit
on November 7, 2022
Posted by: Another Unhappy Custormer
The replacement Samsung filter does not fit. This is a disappointing quality control problem for an expensive refrigerator.
Response from Samsung USBy Carrie Galvan, SEA Care, November 8, 2022
Your observation about your refrigerator is greatly valued. We are here to put it back on track.
Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Fit
on November 6, 2022
Posted by: LGCR305
from Miami Fl
I’ve replaced the filter twice. The first time it was hard to fit, and the second one just didn’t work. Something is not right with these filters. Replacing them shouldn’t be this hard.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 7, 2022
Greetings,
We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below.
Below are links for instructions on how to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.youtube.com/watch?v=ADl9sxfPADE
If you have further questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Chrystel
We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below.
Below are links for instructions on how to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.youtube.com/watch?v=ADl9sxfPADE
If you have further questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Dont know when to replace
on October 29, 2022
Posted by: Donz
Might work but refrigerator always says replace...
Response from Samsung USBy Carrie Galvan, SEA Care, October 31, 2022
Hi Donz,
Your review is much appreciated about the water filter.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
The below link is about "Replace the water filter in your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/
I also shared this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Your review is much appreciated about the water filter.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
The below link is about "Replace the water filter in your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/
I also shared this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Filter leaked and ruined my ceiling below the refr
on October 24, 2022
Posted by: David
from NC
I inserted my genuine Samsung water filter. Went out to run some errands. Came home an hour later and there's water dripping out of the ceiling in my basement. The genuine Samsung water filter didn't seal. I have replaced water filters my entire life, I know how to do it properly. Worst product ever.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 25, 2022
Hi David,
Thank you for sharing your experience in a review. We are here to help.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
It indicates an article about leaks in a Samsung refrigerator.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145074398.
^Rainly
Thank you for sharing your experience in a review. We are here to help.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
It indicates an article about leaks in a Samsung refrigerator.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145074398.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
4
Great Availabilty
on October 19, 2022
Posted by: vinny
very happy replacement filters are readily available for our Samsung refrigerator.
What would be best is to change the product packing from hard plastic to a paper based package. The hard plastic is very hard to remove and when cut to release the filter the plastic edges are extremely sharp and cause cuts.
What would be best is to change the product packing from hard plastic to a paper based package. The hard plastic is very hard to remove and when cut to release the filter the plastic edges are extremely sharp and cause cuts.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Filter light won't go off
on October 14, 2022
Posted by: Pamam
I replaced my filter with a Samsung filter and there is no way the filter light is going off. I've tried everything. My refrigerator isn't even a year old!
Response from Samsung USBy Carrie Galvan, SEA Care, October 17, 2022
Thank you Pamam for sharing your experience in replacing your Samsung water filter. We are glad that we could make this right by sharing the troubleshooting link for the filter light will not turn off.
Reset the water filter light:
https://www.samsung.com/us/support/answer/ANS00060149/
To better assist you with your water filter replacement, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (76696680) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Reset the water filter light:
https://www.samsung.com/us/support/answer/ANS00060149/
To better assist you with your water filter replacement, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (76696680) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Ilove it
on October 6, 2022
Posted by: Toni
Great item. I purchased this two months ago an it is great.
LOve it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US