Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
No proof it filters lead
on February 3, 2023
Posted by: samsungcust
from Indiana
I bought samsung bespoke fridge, and then I got this filter for modelDA97-08006C-A. I have the DA97-17376B replacement filter. I am pregnant and I thought this filtered lead. I can't find the performance data sheet anywhere for this. I relied on this filter to filter lead because it had the NSF label. I bought a genuine one. Where is your performance safety data sheet for this? If you can't provide that to me, then basically I was duped by shady marketing. If you need a filter to filter lead, I advise anyone to do their research as it seems this product is duping people into thinking it filters lead.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, February 8, 2023
Greetings!
Congratulation on your journey with an infant on the way.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145432118 to help our team pull up your information.
Leo
Congratulation on your journey with an infant on the way.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145432118 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Water filter reset
on January 26, 2023
Posted by: Bigpapa
from Greensboro nc
I had trouble resetting thee filter light. Tried holding reset 3 sec but never went off. Then I pressed the water/ice lock button and then held filter reset 3sec and light went off. Your instructions should be clearer and step by step.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product.
on January 20, 2023
Posted by: Presley
I changed the water filter. Thank you for reminding me.
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install!
on January 5, 2023
Posted by: Tech Guy 70
Replaced the water filter with a new one. No leaks, no problems. I don't understand the problems others are having. It can't be any easier.
Written by a customer while visiting Samsung US
Customer Rating
3
Filter is great, not the package
on December 30, 2022
Posted by: Jinro
please use other packaging… this packaging is so hard to open, and it cuts my hand everytime.
i liked paper box packaging.
i liked paper box packaging.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, January 4, 2023
Hello Jinro. Thank you for sharing your thoughts and opinions about the water filter packaging to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145311042) to help our team pull up your information.
Have a great day.
^Charles
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145311042) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
GET IT TOGETHER SAMSUNG!!!
on December 14, 2022
Posted by: Nanners
from Colorado Springs, CO
I bought this fridge because it is a Samsung. There is a water pitcher in mine that is supposed to refill automatically, but it's hit and miss. Which is sooooo disappointing because that's one of the things that sold me on this particular refrigerator. I'm going to need to order a filter now and reading these reviews is not encouraging. PLEASE TELL ME SAMSUNG HAS DONE SOMETHING ABOUT THIS ISSUE THEY ARE VERY AWARE OF?
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, December 19, 2022
Hello there.
We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this.
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Automatically fill your water pitcher in your Samsung fridge
https://www.samsung.com/us/support/answer/ANS00062328/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145261340) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this.
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Automatically fill your water pitcher in your Samsung fridge
https://www.samsung.com/us/support/answer/ANS00062328/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145261340) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
great features
on December 12, 2022
Posted by: max 13
We bougth is good an easy conection excellent products
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Replacement filter does not work
on December 12, 2022
Posted by: LindaL
from Philadelphia
I bought the genuine replacement filter for my Samsung Bespoke 4 door flex fridge when the bought the appliance 6 months ago. As soon as the fridge told me to replace the filter, I did so. What a mess! It leaked everywhere. Then I looked here and saw that this is an ongoing issue. Has Samsung fixed this since I bought the filter? Not only did I purchase the Bespoke fridge, I also purchased the matching range and microwave at the same time. Is this really how you treat customers? What is the fix for these defective filters?
Response from Samsung USBy Carrie Galvan, SEA Care, December 14, 2022
Thanks for sharing your review, LindaL. Let's go ahead and check why the water filter is leaking.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator| Samsung USA
https://www.youtube.com/watch?v=uU6XADBosVo
The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator| Samsung USA
https://www.youtube.com/watch?v=uU6XADBosVo
The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US