Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Ease of change and good technology
on March 29, 2023
Posted by: George
from Hellertown, PA
This filter is easy to change. I have it delivered on the auto plan and that is very convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
How NOT TO have it LEAK:
on March 22, 2023
Posted by: Apple137
I read the reviews and many wrote that they replaced it and it leaked. I thought maybe they got the wrong size so I pulled the current filter out that came with the fridge. I took a pic of the filter then replaced it and heard a hiss or water sound which I used to hear when replacing my older fridge filter. I inserted the filter with the knob facing the unlock, pushed it in and then turned it to the lock position.
THIS WAS THE WRONG WAY TO INSTALL IT, because it leaked just like everyone said. Thankfully I didn't install it and leave the house.
What worked was to push the filter in gently, making sure it reaches the back where it will connect. Turn it clockwise, while gently pushing it in like you're screwing a cap on. It will turn until it locks on its own. There was no hissing or water sound this time. This instruction should've been on the filter door.
Now if the water already leaked before you read this, do the following first:
Remove both drawers and remove all water under the drawers with a cloth towel first.
Inside where the filter goes in there's a small plastic plate that comes out, almost the same length as the filter. Remove that and get the water that spilled under if you can, if not, you can try getting it from the side and back of the middle part where the filter goes. After drying everything, I used a dry paper towel to make sure there's no wet areas that I missed and repeated until paper came back dry. It was just easier for me to see it in paper.
You're going to set off your fridge alarm while doing this, keep going until you're done. The faster you dry it the faster you'll be able to close it. If you touch the middle area and the paper towel is absorbing water, that means there's still water in the middle. Keep absorbing the liquid.
When you're done, insert the filter in as mentioned above then place half a paper towel on each side where the drawer normally goes. I closed the fridge and came back a couple minutes later to check if the towels got wet and they didn't.
Return the drawers and hopefully next time you replace it, it won't leak. 🤞
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on March 15, 2023
Posted by: Just a guy
I bought a new pack of these last year and they work great.
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install!!
on March 10, 2023
Posted by: AppreciativeUser
from Albuquerque, New Mexico
I installed this filter last week on a 4-door refrigerator and it installed very easily with no leaks at all. I turned off the water first and everything went very smoothly. Good product and our water tastes great.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good product
on March 1, 2023
Posted by: virginia
Yo lo he comprado en otras ocasiones y me funciona perfecto
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG STANDARDS HAVE GONE DOWN! NOT WORTH IT!!
on February 15, 2023
Posted by: EX SAMSUNG FAN
from Ponder,TX
I had always loved Samsung products so we have purchased several through the years but the standards recently have fallen short over the past few years. The dryer heating element went out in the first year we purchased our Samsung washer and dryer and the design they used on our new Samsung Refrigerator leaves alot to be desired, the ice maker especially!! Our old refrigerator (Amana)lasted us over 25 years and the icemaker made it to 20 years. We had had success in other Samsung products so we opted for the Samsung Refrigerator we have had it less than 3 yrs and have had trouble with the ice maker within the first year ice always building up and preventing ice from being made, very poor design. And then today the water on the door tried to flood my kitchen after I had just filled a cup, the water just kept on flowing freely even with the door opened. Apparently the switch on the inside of the door is faulty!!! SAMSUNG WHERE HAVE YOUR STANDARDS GONE?!!! VERY DISAPPOINTED!! I think we will be switching our appliances out to another company until or if Samsung can ever fix their newly designed defective practices.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung refrigerator and HAF-QIN reverse osmosis
on February 11, 2023
Posted by: Leah
from Santa Barbara County CA (the central coast)
So happy with my icebox side by side it’s so nice Shelves are awesome Easy to clean inside and out No fingerprints The ice and water taste so good I am so happy with RS27T5200/ S/N:OB2G4BBTAO6626N 10/2022
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No proof it filters toxic metals
on February 4, 2023
Posted by: whereisyourpedt
This filter and refill is a joke. The performance data sheet isn't provided. If it doesn't remove toxic chemicals, then there is no purpose. It claims to be NSF, but I don't see the performance data sheet anywhere for this model and replacement. Provide the performance data sheet for this model and replacement. This would alsonw the second time I have left a review as it appears the first one hasn't been posted.
Response from Samsung USBy Leo, Samsung Care, February 9, 2023
Greetings!
Thank you for your time in writing a review of your genuine Samsung water filter.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145435383 to help our team pull up your information.
Leo
Thank you for your time in writing a review of your genuine Samsung water filter.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145435383 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US