Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Does Not Filter Out Many Chemicals!!
on June 8, 2023
Posted by: Rkellar
from Dexter New York
Just bought a Samsung refrigerator . Ran over a gallon of water through the system. I tested the water from the fridge and got 154 PPM. I tested the water from the tap and it was 171 PPM. Apparently it doesn’t filter out a lot of chemicals. I had a Zero Water that I discarded because the fridge had a filter. That was a mistake. There is no listing of the filter’s efficacy. I wonder why! Will have to install a filtration system prior to connecting to the fridge.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, June 8, 2023
Hi Rkellar,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung smart counter depth side by side fridge
on June 1, 2023
Posted by: OWNER OF SAMSUNGS
from Cambridge Minnesota
The look
The style
The ease
The depth
The price
All that is wonderful about this fridge!
The style
The ease
The depth
The price
All that is wonderful about this fridge!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Original Filter Leaking After Reinstalling
on May 11, 2023
Posted by: KDoubleu
from Memphis, TN
I didn’t read the reviews before removing my original filter to make sure I ordered the correct replacement. When I tried to reinsert like instructions for inserting a new one until my new cartridge came, it hissed and leaked all in my drawers. I am terrified to leave it without my frig flooding! I just left it out and hope I can make ice since I had to reset my ice maker!
I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder.
I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder.
I have been referring everyone to your product but can’t in good conscience anymore bc if this major defect!
Help! What are my options!? Very disappointed.
Help! What are my options!? Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 17, 2023
Hi There,
Let's check all possible solutions to replace your water filter easily.
Your water filter can be changed quickly and should only take a few minutes. Please follow these steps.
1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is.
2. Open the water filter cover and rotate the old filter counterclockwise to unlock it.
3. Then, pull it straight out to remove it from the filter housing.
4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise.
5. Make sure the lock symbol matches up with the indicator line.
Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us.
Have a great day.
-John
Let's check all possible solutions to replace your water filter easily.
Your water filter can be changed quickly and should only take a few minutes. Please follow these steps.
1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is.
2. Open the water filter cover and rotate the old filter counterclockwise to unlock it.
3. Then, pull it straight out to remove it from the filter housing.
4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise.
5. Make sure the lock symbol matches up with the indicator line.
Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality for 15 years.
on May 1, 2023
Posted by: Jerry D
from Dallas, Texas
Easy to replace and never once had a problem with any Samsung filter over 15 years and 2 Samsung refrigerators. You need to insert correctly and lock into place per instructions. Love the integration with SmartThings. Great quality drinking water. Worth the price.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great filter but low flow
on April 25, 2023
Posted by: Minute man
from Pensacola fl
So the initial filter was pretty good. It surprised me. It does have low flow. But after using it for 6 months and replacing it I could tell how much crap it cleaned out of our water
Features
4
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
samsung side by side refrigerator
on April 25, 2023
Posted by: madmax
from Georgia
communication is the most important thing.using the internet on this is a challenge
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 1, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Works as intended but instuctions are lacking
on April 22, 2023
Posted by: SSquare
from Missouri
Water filter works as intended, however the instructional video provided on the Samsung product page has left out a very important detail. To avoid damaging the fridge and to make the replacement smoother, remember to shut off the water line to you fridge.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely Awful Packaging. Wear Gloves To Open
on April 8, 2023
Posted by: Anonymous
from The Hospital
This review is strictly for the packaging you put this filter in. I am typing this with fully bandaged hands as you made the plastic impossible to come apart and now I have lost several layers of skin on my hands. I now require assistance doing simple household tasks like using a fork or using the restroom. I hope whoever decided this packaging was right for this filter has a horrible summer and stubs their toe every time they walk to the restroom in the middle of the night.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, SEA Care, April 10, 2023
Good day,
We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US