Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Poor quality
on August 2, 2023
Posted by: metopolis
from Birginia
Poor filtration , residue leftover after water evaporates.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Ernest, Customer care, August 8, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Crisp water
on July 24, 2023
Posted by: Jenni
The water is honestly fresh and good I was scepticle at first since we always buy bottle water but it’s good and my family followed after no complaints from me
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great purchase
on July 22, 2023
Posted by: Golddie
from New York
I should of brought the one with the 3rd draw. I like it but need more space.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
water leak flood when plugged in fiter
on June 22, 2023
Posted by: frank
from oviedo,florida
I changed the filter and the leaked all over the kitchen floor for couple of hours before i found out. It flooded the kitcen floor. i am afrad to insert back the filter so i shut the fridge water off. now my expensive fancy fridge doesnot have water or ice
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Customer Care, June 27, 2023
Frank, let us get the fridge back on track.
Please see the "Replace the water filter" section of the link below, go through the details, and watch the full video for information on replacing the water filter.
Replace the water filter in your Samsung refrigerator /Replace the water filter
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145945192) to help our team gather your information.
Have a great day.
^Charles
Please see the "Replace the water filter" section of the link below, go through the details, and watch the full video for information on replacing the water filter.
Replace the water filter in your Samsung refrigerator /Replace the water filter
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145945192) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on June 14, 2023
Posted by: Dimor
from Haines City, Fl
I saw the video how to change the filter before uninstalled and it was easy to install it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
stop sending me auto notifications no filter here
on June 14, 2023
Posted by: drjkbaer
I am frustrated that I am inudated every day with requests for me to change my water filter cartridge and there is no water filter in my fridge
I hope that someone from the company will read this and take me off the list off automatic notifications
I hope that someone from the company will read this and take me off the list off automatic notifications
fridge is great by the way
Response from Samsung USBy Carrie Galvan, SEA Care, June 15, 2023
Hello,
We'll gladly help with what you're experiencing with your Samsung water filter,
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We'll gladly help with what you're experiencing with your Samsung water filter,
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
dont buy!
on June 11, 2023
Posted by: ardevandav12345
THis thig sucks
Pls dint buy it doesnt fit nor does it look slay
Pls dint buy it doesnt fit nor does it look slay
Response from Samsung USBy Carrie Galvan, SEA Care, June 12, 2023
Greetings,
All we want is to get you assisted with your water filter.
Below is a link to help you fit your water filter in your refrigerator.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
All we want is to get you assisted with your water filter.
Below is a link to help you fit your water filter in your refrigerator.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
low quality
on June 9, 2023
Posted by: diliara
Water still bad qality,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Samsung USBy Carrie Galvan, SEA Care, June 12, 2023
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US