Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Love love this
on September 11, 2023
Posted by: Mrs M
Very happy with this product I love it I’ve signed up for auto renewal. Now I will automatically get it shipped when it’s time to change my filter .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 2, 2023
Posted by: Sunnysusan
from Arizona
Works great! Thought I had a subscription, but can't find out if I do
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Water damage to the house from filter replacement
on September 1, 2023
Posted by: Mark
I just had exactly the same issue as another reviewer. As I was replacing the filter water started gushing out and it was all over for ten minutes until I shut down the valve.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 4, 2023
We appreciate you informing us about the filter. Let's share with you the water filter replacement guide, Mark.
We recommend visiting this guide for the proper instructions in replacing the water filter.
Replace the water in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238191, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend visiting this guide for the proper instructions in replacing the water filter.
Replace the water in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238191, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on August 31, 2023
Posted by: LiliA
We feel great about this purchase. Buying the 4 pack has us covered for a couple years, and it saved a lot of money. We ordered the filters on Tuesday and they arrived on Wednesday! The package comes with a method to verify that the filters are genuine, which I appreciate. Changing the filter was relatively painless. Taking the old one out was a little difficult but the new one went in no problem and i haven't noticed and leaking or other issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Henry and Jackie refgerator
on August 17, 2023
Posted by: Henry and Jackie ref
from columbia, SC
I bought the product 15 months ago, my ice maker stop making ice
Response from Samsung USBy Rainly, Samsung Care, August 21, 2023
Hi Henry and Jackie,
Thank you for purchasing our Samsung water filter and we are glad you informed us about the ice maker. We are here to assist you.
Please see the link below about the ice maker not making ice. Also, watch the video and click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146179507, which will help our team pull up your information.
^Rainly
Thank you for purchasing our Samsung water filter and we are glad you informed us about the ice maker. We are here to assist you.
Please see the link below about the ice maker not making ice. Also, watch the video and click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146179507, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
3
hate the water filter
on August 15, 2023
Posted by: tiny grandma
from sequim, washington
we purchased a complete kitchen of bespoke products. they look great BUT i would like them to come with manuals you don't have to search for online AND i wish i were strong enough to change the water filter in my refrigerator! sheesh people, even my ex-marine, strong friend, could barely get it in his own refrigerator! it says you don't need to turn the water off to change the filter but the pressure behind is too great for me.
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Works Every Time
on August 11, 2023
Posted by: Rustyp1963
I haven’t had an issue with the water filters, I guess it’s because I read the directions and installed it the proper way. Every one we have bought has worked flawlessly.
Written by a customer while visiting Samsung US
Customer Rating
1
The reviews are true…
on August 10, 2023
Posted by: NaNa
from California
Purchased new filters from this site and now fridge won’t dispense water.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146165144) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146165144) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US