Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Does not work, poor fitment.
on November 4, 2023
Posted by: Julien
from Prescott AZ
I went to change the water filter in my Samsung refrigerator and no matter what I did it would not totally go in. I put the old filter back in and it works fine. Both filters have the same numbers on them, HAF-QIN/EXP, I bought a three pack, I tried another one and will not work either. So frustrating.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 7, 2023
Thank you for sharing your experience with the water filter not fitting correctly, Julien. Let me guide you in installing the water filter.
Please see the guide, follow the hyperlinks, and watch the video in the links below for more details.
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146497303) to help our team gather your information.
Have a great day.
^Charles
Please see the guide, follow the hyperlinks, and watch the video in the links below for more details.
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146497303) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
RELEASE WATER PRESSURE BEFORE CHANGING THE FILTER
on October 12, 2023
Posted by: kmtexas
from Texas
When the filter light came on for the first time, I took the existing filter out to get the correct number. At the time it seemed faster than hunting down the manual. The filter was very difficult to take out, and put back in. We finally managed to muscle it back in. This should have been our first clue we had not done something correctly. Within a few minutes of walking away, and thinking the filter was properly re-installed, water was running onto the floor. Thank goodness we were home to pull the filter back out, which stopped the leak. What a mess! The two bins beside the filter and the flex bin in the middle drawer had to come out so we could reach to remove all the water pooled inside.
OUR RESOLUTION TO STOP THE LEAK? Turn the water off and drain the line to release pressure. Filter went back in without any problems and no leaking when water was turned back on.
I wish I had taken the time to READ THE MANUAL BEFORE CHANGING THE FILTER. It would have saved me a lot of time and frustration had I done it correctly to begin with.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Pitcher Won’t Fill. Filter Won’t Reset.
on October 1, 2023
Posted by: peterehat
The water filter light came in. I replaced the filter. The light is still on and won’t reset. No information is anywhere on resetting the filter on my model (RF29BB8600QLAA). The pitcher in the beverage center won’t fill.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, October 3, 2023
Your patience matters to us regarding what you are experiencing with your fridge, peterehat. Let's get this taken care of.
Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher.
Replace the water filter in your Samsung refrigerator (See reset the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146360157) to help our team gather your information.
Have a great day.
-John
Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher.
Replace the water filter in your Samsung refrigerator (See reset the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146360157) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
DO NOT FORCE IT IN
on September 30, 2023
Posted by: Ahmad
from Raytown MO
D NOT FORCE IT IN. Slide the filter in with the arrows pointing to left and right. When it reaches the end and it stops moving STOP. Do not push any further. GENTLY and PERSISTENTLY turn the handle clockwise while pushing GENTLY in. It will lock it in place within 1 and half turns. The arrows will point UP.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Fake replacement
on September 19, 2023
Posted by: Merluis
Item is wrong. When I put the cartridge my refrigerator started to leak. The original number for used in system is DA97-08006C-A
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
We appreciate you sharing this experience with the water filter. Let's help you with this, Merluis.
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
worst filter not lasted for 3 months
on September 17, 2023
Posted by: Ashok Ganapathy
from 48315
not lasted for 3months....for the price tag not up to the mark
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 18, 2023
We understand the water filter's significance. Let's get you the help you need, Ashok Ganapathy.
We would love to speak to you directly to get more information about your water filter for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146298498, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly to get more information about your water filter for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146298498, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible water
on September 16, 2023
Posted by: Gross
The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 19, 2023
Hi there,
We understand that the water's taste isn't up to your standards. We're here to help.
I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146303576, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
wonderful
on September 14, 2023
Posted by: moses
from happy vally oregon
I bought a month ago it was great that is my faborite water ever and i want share it with my family
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US