Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Good
on January 12, 2024
Posted by: dancer
I bought this here about two years ago and I’ve enjoyed her ever since
Written by a customer while visiting Samsung US
Customer Rating
1
Does not Fit
on January 10, 2024
Posted by: Kris S
from Stoney Creek
I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in.
**I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
**I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 11, 2024
Hi Kris S,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146725625) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146725625) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
How NOT TO have it LEAK: part 2
on December 26, 2023
Posted by: Eddd
After reading the long "How NOT TO have it LEAK" review I grew a pair and went for it. The original came out easily. The new one leaked even though I gently pushed it in while turning it to lock.
Then.... I shut off the water line to my refrigerator with the small ball valve behind the refrigerator, installed the filter the same way but without any resistance and turned the water back on. No leaks.
Then.... I shut off the water line to my refrigerator with the small ball valve behind the refrigerator, installed the filter the same way but without any resistance and turned the water back on. No leaks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
What does it do?
on December 1, 2023
Posted by: luv2shop
I cannot find what this actually filters out. Most refrigerators filters will advertise what all contaminants that it filters out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 4, 2023
Hello,
We know how much you want to know what Samsung water filters filter out. Let us help.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146593802) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how much you want to know what Samsung water filters filter out. Let us help.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146593802) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
idk
on November 29, 2023
Posted by: hellfire
if you get the right filter its fine, but sam samsung has gone way....down hill.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy SEA Care, November 30, 2023
Hello there,
Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146581814) to help our team pull up your information.
Have a great day.
^Camille
Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146581814) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Is it safe?
on November 8, 2023
Posted by: Thunder
from St. Pete Beach, Florida 33706
Authentication tag did not work. No instructions on what to do. Nor if is safe to use?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 10, 2023
Thunder, we want you to ensure your water filter is safe. Let us help you with this.
Authenticating your water filter is easy; here is a guide to help you.
1) Detach the Authentication Tag from the filter.
2) Place the Tag over the back of the provided magnet.
For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters."
HAF-QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146507405) to help our team pull up your information.
Have a great day.
^Camille
Authenticating your water filter is easy; here is a guide to help you.
1) Detach the Authentication Tag from the filter.
2) Place the Tag over the back of the provided magnet.
For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters."
HAF-QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146507405) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Turn the water supply off
on November 6, 2023
Posted by: Big Richard
from Ozark Mo.
If you turn the water off going to the ice maker it takes the pressure off the line and it makes it so much easier to change the filter
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 8, 2023
Hi there,
Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of change
on November 6, 2023
Posted by: Sachi
I always need to shut off my water when replacing the filter which is really easy to do but I have a difficult time resetting the refrigerator filter flashing light reminder
Written by a customer while visiting Samsung US