Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Works! No leaks here
on February 14, 2024
Posted by: TacomaNerd
from Tacoma, WA
I held off on buying these for a year or two because of the reviews. Haha. May have been a first timers luck, but I had no issue installing it in my 4 door, 28cu, smart hub fridge. No leaks or anything unusual rather than water sputtering out of water dispenser for a few seconds as it adjusted to the new filter. I didn't turn off my water (tough to get to without scratching my tile floors), but just gently turned the water filter into place until it caught and went in. Had to do an extra rotation at first since it didn't seem aligned, but eventually went in, no problem. Best of luck! Hopefully my luck continues... haha
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Watch for leaks
on February 11, 2024
Posted by: DebnNC
from NC
I bought these about 9 months ago. The first change out was smooth. No leaks as others have mentioned. This is my 2nd attempt to change out the filter. As others said, this time I had hissing and leaking. What a mess. I removed the filter and cleaned up the water. Found out the hard way the drawers cannot be my bucket. They are not solid. Now water in the floor. I put the filter in again and heard a quick hiss and now no water. The instructions say to disconnect your water....I cannot do that on my own. So, I took a chance twice. I think the filter is fine once it clicks in place. DO NOT leave home until you have had a chance to watch for leaks.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Beware of water filter not fitting in refrigerator
on February 4, 2024
Posted by: Badfridge
from Vancouver, WA
Referenced my refrigerator RF23M8070SG and bought the Samsung brand HAF-QIN FILTER AS DIRECTED. Water filter doesn’t fit in properly and will not seat as it should. Waste of money.
No, I would not recommend this to a friend.
Response from Samsung USBy SEA CARE, February 7, 2024
Hi there,
I understand where you're coming from. Let's help you with this.
I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146826012, to help our team pull up your information.
Have a great day!
^Chrystel
I understand where you're coming from. Let's help you with this.
I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146826012, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Works as advertised, just take your time.
on January 29, 2024
Posted by: Troy
from NY
Bought a 3 pack and installed it 1 week ago.
I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking.
One reviewer though gave me hope as to how to properly install the filter without any issues.
I purchased and installed and WHAMMO, LEAKS!!!!
However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job.
I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking.
One reviewer though gave me hope as to how to properly install the filter without any issues.
I purchased and installed and WHAMMO, LEAKS!!!!
However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job.
Heres the take away.
Turn off the water to the refrigerator before installing the new filter.
If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes .
The filter will not make a secure seal if you try installing with the water pressure still up.
If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing .
Great product but alot of unfair reveiws.
Maybe a better user guide would have helped .
God bless and i hope this helps others.
Turn off the water to the refrigerator before installing the new filter.
If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes .
The filter will not make a secure seal if you try installing with the water pressure still up.
If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing .
Great product but alot of unfair reveiws.
Maybe a better user guide would have helped .
God bless and i hope this helps others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Everything but the ice and buttons font work.
on January 28, 2024
Posted by: Texas Red
from Katy, Texas
My water filter light won't shut off. Is it because I've been using off brand filters ?
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Rainly, Samsung Care, January 29, 2024
Greetings,
We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you.
Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, we strongly recommend using the Samsung water filter in your refrigerator.
To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information.
^Rainly
We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you.
Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, we strongly recommend using the Samsung water filter in your refrigerator.
To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Super Easy Install
on January 26, 2024
Posted by: potratzable
There were several complaints about leaks, but to me, this filter change was really easy compared to other appliances. I just followed the directions - which is not super convenient but worked.
Shut off the water
Drain the water line through the dispenser
Rotate the filter counter-clockwise, 180 degrees
Remove filter
Insert new filter
Push in while rotating 180 degrees clock-wise
Slowly open the valve and refill the line
Run some water through the dispenser and throw out.
All done.
Drain the water line through the dispenser
Rotate the filter counter-clockwise, 180 degrees
Remove filter
Insert new filter
Push in while rotating 180 degrees clock-wise
Slowly open the valve and refill the line
Run some water through the dispenser and throw out.
All done.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful grip architecture
on January 22, 2024
Posted by: MNshopper
from Minnesota
The Watts version of the filter was clearly designed by someone with no spacial physics knowledge. The 'finger friendly' curved grip gives you no leverage to turn it once it's halfway to the vertical position unless your wrist is double jointed. I can't even give the rest of the product any time for this review..when I had to use additional tools to twist the mechanism all the way.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 23, 2024
Hi there,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Incredibly hard to install without leaking
on January 19, 2024
Posted by: Liveabetes
I read the reviews. I knew what I was getting myself into. And still I thought: “surely, I can install this filter without it leaking!”
Oh how wrong I was.
I am astounded by how easy it is for the filter to be installed with significant leaking, and how little difference there is between “correctly” installing and “incorrectly” installing. I am fortunate that enough people have posted about the leaking problem that I at least knew to look for it. So after my first attempt yielded heavy flow into my cheese drawer (which I pompously neglected to empty a priori), I quickly stopped and removed the filter. (And thankfully Samsung designed this so there is no flow when the filter is removed). Second attempt: massive leak. I finally stopped to re-review the other reviews here and attempted a third time. Leak. So I watched some YouTube videos. Well apparently fourth time is the try because - voila! - magically, no leak! I could not tell you what I did differently from the other three times. The only tiny nuanced difference – maybe – is that I pointed the filter arrow as little as possible below 9:00 (just past 90 degrees from locked position) to allow the filter to push into the slot, then pushed in gently while turning clockwise to 12:00 locked position. i.e., don’t orient the filter arrow towards the unlock symbol at bottom left of the filter slot.
2 stars because it does seem to work if you can get it installed correctly (and it does appear to be possible).
Good luck.
No, I would not recommend this to a friend.
Performance
3
Design
1
Value
2
Response from Samsung USBy Rainly, Samsung Care, January 23, 2024
Greetings,
We appreciate you sharing your experience installing the water filter. We'd love to help.
Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We appreciate you sharing your experience installing the water filter. We'd love to help.
Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US