Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Awesome Fridge
on April 1, 2024
Posted by: Punkin
from Fairborn, Ohio
I love this fridge and freezer! I can fit so much in both and it’s so big!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on March 26, 2024
Posted by: Bloom
Samsung offers free delivery, until you try to buy something, then it's pick up in store 300 miles away or forget about it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 27, 2024
Hi there,
We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us.
Have a great day.
-John
We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Lame website
on March 24, 2024
Posted by: NoLameness
Lame website. I can’t zoom in on anything. Can’t scan my “smart” appliance. Lame
Response from Samsung USBy SEA Care, March 26, 2024
Hi there,
We are available to help you at any time. Please expound on what you are trying to do on the website so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146984407, to help our team pull up your information when you message us.
Have a great day.
-John
We are available to help you at any time. Please expound on what you are trying to do on the website so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146984407, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Filter
on March 22, 2024
Posted by: Palvo
Bought this fridge brand new; 2 months afterwards needed a filter.
Response from Samsung USBy SEA Care, March 26, 2024
We want you to have the best experience with your refrigerator, Palvo. Let us help you with its water filter.
The frequency of the water filter replacement depends on the quality of the water in your area and the amount of water you dispense. For tips, click the link and hyperlinks and watch the instructional video.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146983534, to help our team pull up your information when you message us.
Have a great day.
-John
The frequency of the water filter replacement depends on the quality of the water in your area and the amount of water you dispense. For tips, click the link and hyperlinks and watch the instructional video.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146983534, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Incompatible with RO systems.
on March 19, 2024
Posted by: Shredder
I send Reverse Osmosis water to my refrigerator. Samsung reminds me to replace my water filter without an option to clear the alert.
Response from Samsung USBy SEA Care, March 20, 2024
Good day,
We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support.
Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us.
Have a great day.
-John
We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support.
Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed in the replacement filter.
on March 11, 2024
Posted by: Disappointed
from Florida
I recently purchased a water filter, installed it about one month ago, and ALREADY need a new one. I am terribly disappointed. I bought the refrigerator over a year ago and the original water filter worked great…now it tastes terrible and the “change filter” light is on. Ridiculousness.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 13, 2024
Hello there,
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Difficult to remove and reinstall
on March 1, 2024
Posted by: Fred
from Houston Texas
The filter is very hard to unscrew from the refrigerator. There is no way to unscrew it with your hand. The small handle slipped out of my hand. I had to get a 12 inch pair of pliers to grip it tight enough to remove and just as bad to reinstall. The water was off and the pressure released. I believe the refrigerator has a defective receptacle for the filter. I even coated the o-rings with rubber lube.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great... with exception of the water filter design
on February 27, 2024
Posted by: Dionysos
from RF29CB9900QK
Overall nice refrigerator so far, but I'm docking a start because of the extremely poor online instructions for changing the water filter... it is completely wrong and almost resulted in the flooding of our kitchen.
Come on guys, no excuses. I've read a whole bunch of other reviews with the same complaint that almost ended in disaster. The video is wrong in three ways; 1) It is a quarter turn, not a 180 degree turn 2) It goes in with the arrows sideways, not up and down, and 3) It gives the appearance the it doesn't matter whether the LOCK embossing is right side up or down... well it matters 100%, they just don't tell you that. Very poor in that department. Other than that, I really like the fridge.
Come on guys, no excuses. I've read a whole bunch of other reviews with the same complaint that almost ended in disaster. The video is wrong in three ways; 1) It is a quarter turn, not a 180 degree turn 2) It goes in with the arrows sideways, not up and down, and 3) It gives the appearance the it doesn't matter whether the LOCK embossing is right side up or down... well it matters 100%, they just don't tell you that. Very poor in that department. Other than that, I really like the fridge.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US