Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
108
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
4
How NOT TO have it LEAK:
on March 22, 2023
Posted by: Apple137
I read the reviews and many wrote that they replaced it and it leaked. I thought maybe they got the wrong size so I pulled the current filter out that came with the fridge. I took a pic of the filter then replaced it and heard a hiss or water sound which I used to hear when replacing my older fridge filter. I inserted the filter with the knob facing the unlock, pushed it in and then turned it to the lock position.
THIS WAS THE WRONG WAY TO INSTALL IT, because it leaked just like everyone said. Thankfully I didn't install it and leave the house.
What worked was to push the filter in gently, making sure it reaches the back where it will connect. Turn it clockwise, while gently pushing it in like you're screwing a cap on. It will turn until it locks on its own. There was no hissing or water sound this time. This instruction should've been on the filter door.
Now if the water already leaked before you read this, do the following first:
Remove both drawers and remove all water under the drawers with a cloth towel first.
Inside where the filter goes in there's a small plastic plate that comes out, almost the same length as the filter. Remove that and get the water that spilled under if you can, if not, you can try getting it from the side and back of the middle part where the filter goes. After drying everything, I used a dry paper towel to make sure there's no wet areas that I missed and repeated until paper came back dry. It was just easier for me to see it in paper.
You're going to set off your fridge alarm while doing this, keep going until you're done. The faster you dry it the faster you'll be able to close it. If you touch the middle area and the paper towel is absorbing water, that means there's still water in the middle. Keep absorbing the liquid.
When you're done, insert the filter in as mentioned above then place half a paper towel on each side where the drawer normally goes. I closed the fridge and came back a couple minutes later to check if the towels got wet and they didn't.
Return the drawers and hopefully next time you replace it, it won't leak. 🤞
Written by a customer while visiting Samsung US
Customer Rating
1
Bad packaging and dangerous plastic
on November 3, 2025
Posted by: Anonymous
from California
The packing is absolutely awful and can cut you. Fit is ok . Need to filter a gallon before it’s any good
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, November 5, 2025
Hi there,
Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
HAF-QIN/EXP Replacement Walter Filters
on June 8, 2021
Posted by: Drumstig
from Concord, CA
i have installed two genuine samsung replacement water filters in the last two weeks and have experienced water leakage both times. fortunately, i discovered the first water leak of several gallons before it could do damage.
once the filter is inserted and locked into place, i hear a continuous hissing sound and then water sprays down inside of the refrigerator through the middle drawer and into the freezer and down to the pan on the bottom of the unit. when i reinstall the old filter, the hissing and water leakage does not occur.
up until now, i have never experienced this problem and i have owned and maintained this refrigerator, model number rf23m8070sr/aa for over two years. i am extremely disappointed in a possible water damage problem with no apparent solution.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
We’re so sorry to hear about this, . We would be more than happy to speak with you directly to determine how we can best assist you with this. Please reference ticket number 1143418477, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Fit
on November 6, 2022
Posted by: LGCR305
from Miami Fl
I’ve replaced the filter twice. The first time it was hard to fit, and the second one just didn’t work. Something is not right with these filters. Replacing them shouldn’t be this hard.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 7, 2022
Greetings,
We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below.
Below are links for instructions on how to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.youtube.com/watch?v=ADl9sxfPADE
If you have further questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Chrystel
We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below.
Below are links for instructions on how to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.youtube.com/watch?v=ADl9sxfPADE
If you have further questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Works as advertised, just take your time.
on January 29, 2024
Posted by: Troy
from NY
Bought a 3 pack and installed it 1 week ago.
I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking.
One reviewer though gave me hope as to how to properly install the filter without any issues.
I purchased and installed and WHAMMO, LEAKS!!!!
However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job.
I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking.
One reviewer though gave me hope as to how to properly install the filter without any issues.
I purchased and installed and WHAMMO, LEAKS!!!!
However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job.
Heres the take away.
Turn off the water to the refrigerator before installing the new filter.
If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes .
The filter will not make a secure seal if you try installing with the water pressure still up.
If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing .
Great product but alot of unfair reveiws.
Maybe a better user guide would have helped .
God bless and i hope this helps others.
Turn off the water to the refrigerator before installing the new filter.
If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes .
The filter will not make a secure seal if you try installing with the water pressure still up.
If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing .
Great product but alot of unfair reveiws.
Maybe a better user guide would have helped .
God bless and i hope this helps others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed in the replacement filter.
on March 11, 2024
Posted by: Disappointed
from Florida
I recently purchased a water filter, installed it about one month ago, and ALREADY need a new one. I am terribly disappointed. I bought the refrigerator over a year ago and the original water filter worked great…now it tastes terrible and the “change filter” light is on. Ridiculousness.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 13, 2024
Hello there,
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Replacement filter does not work
on December 12, 2022
Posted by: LindaL
from Philadelphia
I bought the genuine replacement filter for my Samsung Bespoke 4 door flex fridge when the bought the appliance 6 months ago. As soon as the fridge told me to replace the filter, I did so. What a mess! It leaked everywhere. Then I looked here and saw that this is an ongoing issue. Has Samsung fixed this since I bought the filter? Not only did I purchase the Bespoke fridge, I also purchased the matching range and microwave at the same time. Is this really how you treat customers? What is the fix for these defective filters?
Response from Samsung USBy Carrie Galvan, SEA Care, December 14, 2022
Thanks for sharing your review, LindaL. Let's go ahead and check why the water filter is leaking.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator| Samsung USA
https://www.youtube.com/watch?v=uU6XADBosVo
The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator| Samsung USA
https://www.youtube.com/watch?v=uU6XADBosVo
The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Exact Part#, Genuine Samsung, Does NOT fit
on March 1, 2021
Posted by: TexasTD
from Pflugerville, Texas
i purchased the exact genuine samsung water filter, haf-qin/exp, for my 3-month old refrigerator. new filter does not fit.
with calipers, i measured the dimensions of the plastic catch (showing mechanical conflict) and catch is thicker on the new filter (batch code a8441) than the original filter (batch code b0431). very disappointing quality issue for an expensive new refrigerator.
from other comments, i see this is a known issue to samsung. the link i see on some comments, which is supposed to help you install new filter does not work either. why hasn't this issue been resolved by recalling defective filters?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, March 2, 2021
I really understand your concern. We want to do all that we can to help you with your water filter. We can look into other options of assistance; please try contacting our Social Media team to resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143026964
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143026964
Written by a customer while visiting Samsung US