Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
3
filter replacement
on June 4, 2024
Posted by: txjadedlady
from Texas
I purchased this over a month ago and replaced. But the refrigerator didn't pick up that it been replaced. Smh
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Care, June 6, 2024
Greetings!
It's frustrating to experience a situation where a replacement is made, and the change has not been recognized by the Samsung refrigerator model you have. We are here to help.
I have shared a Samsung link below that will help with your experience. Please visit the link and select the drop-down menu "resetting the water filter light". The water filter light indicator in Samsung refrigerator models will have to be manually reset.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147212068 to help our team pull up your information.
Leo
It's frustrating to experience a situation where a replacement is made, and the change has not been recognized by the Samsung refrigerator model you have. We are here to help.
I have shared a Samsung link below that will help with your experience. Please visit the link and select the drop-down menu "resetting the water filter light". The water filter light indicator in Samsung refrigerator models will have to be manually reset.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147212068 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy a refrigerator that uses this filter
on May 31, 2024
Posted by: dmom
I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.
Response from Samsung USBy Ernest, SEA Care, July 2, 2024
Hi there,
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
No recycling available....absolutely awful.
on May 23, 2024
Posted by: Armand
from Los Angeles, CA
Absolutely disgusting that Samsung doesn't offer recycling of this product...what a lousy company. It's 2024, take some responsibility for your products you push out to people.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 27, 2024
Hi there,
We truly understand how you feel regarding this filter. We are here to help you in any way possible.
The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration.
We want to thank you for bringing this up and we appreciate your time.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information.
^Rodel
We truly understand how you feel regarding this filter. We are here to help you in any way possible.
The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration.
We want to thank you for bringing this up and we appreciate your time.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Next fridge is without a computer
on May 18, 2024
Posted by: Plknj
I will never buy a fridge with a computer built in as it is impossible to reset anything quickly, if at all.
Response from Samsung USBy Samsung Care, May 20, 2024
Hi there,
We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147156266), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147156266), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
4
nice
on May 12, 2024
Posted by: firelad
from Glen covering ny
5yrs ago still like new needs a bigger screen to watch tv
Written by a customer while visiting Samsung US
Customer Rating
1
Where are they??
on April 30, 2024
Posted by: Andy
How long is this thing supposed to last? Me and 3 cats going through a filter in 5 months? I don't think so. Plus can't buy replacement here?!
Response from Samsung USBy Samsung Care, May 6, 2024
Hi Andy,
We understand how you feel and we are here to provide the information that you need.
The water filter should be replaced every 6 months or after it has been used for 300 gallons of water.
You can check the link below if you wish to purchase a replacement filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information.
^Rodel
We understand how you feel and we are here to provide the information that you need.
The water filter should be replaced every 6 months or after it has been used for 300 gallons of water.
You can check the link below if you wish to purchase a replacement filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
2
Difficult to install
on April 23, 2024
Posted by: Adan
It should be easy to install. Every time I need to replace this filter, it gives me hard time to install it.
Response from Samsung USBy SEA Care, April 24, 2024
Adan, we understand the frustration regarding the filter replacement process. We are here to help.
Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147075345) to help our team pull up your information.
Have a great day.
^Camille
Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147075345) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
underwhelming
on April 3, 2024
Posted by: Danello
It lasted like a month and a half before the "replace" light turned on
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 4, 2024
Danello, we understand the sentiments you shared about the water filter. Let's address this right away.
Your water filter has a capacity of 300 gallons. Depending on your usage, it may or may not last six months.
Here is the official product page of the water filter for more details.
HAF- QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#benefits
Please check this link for more details. Kindly choose "Replace water filter." Also, we suggest you watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147012633) to help our team pull up your information.
Have a great day.
^Camille
Your water filter has a capacity of 300 gallons. Depending on your usage, it may or may not last six months.
Here is the official product page of the water filter for more details.
HAF- QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#benefits
Please check this link for more details. Kindly choose "Replace water filter." Also, we suggest you watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147012633) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US