Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Horrible filter
on August 22, 2024
Posted by: James
from Los Angeles
I bought the filter a few weeks ago and the water tastes horrible. I ran water through the filter several times and still the same. The old filter made the water taste way better. Anyway to get a refund?
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, August 23, 2024
We understand the water filter's significance. Let's get you the help you need, James.
We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147469928, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147469928, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Leaks water
on August 17, 2024
Posted by: Nilss
Leaks water after 1 week, I tried taking the filter to see if it was my mistake when installing but after removing it and placing it back it still leaks.
Response from Samsung USBy SEA CARE, August 19, 2024
Your convenience with the water filter matters to us. Let's get this sorted out, Nilss.
We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453860, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453860, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Dont!
on July 25, 2024
Posted by: John
from Phoenix
It bought a test kit and no it doesn't filter for shid
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Hi John,
We know how important the water filter is in our refrigerators. Let us help you.
The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information.
^Rainly
We know how important the water filter is in our refrigerators. Let us help you.
The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
forced Enrollment
on July 9, 2024
Posted by: Vinsk
Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.
Response from Samsung USBy Rainly, Samsung Care, July 9, 2024
Hi Vinsk,
We appreciate you sharing your experience purchasing a water filter. We are here to help you.
You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below.
https://samsungparts.com/products/haf-qin-exp
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information.
^Rainly
We appreciate you sharing your experience purchasing a water filter. We are here to help you.
You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below.
https://samsungparts.com/products/haf-qin-exp
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Seems Prone To Leaking
on June 26, 2024
Posted by: Groll
from Georgia
I purchased a genuine replacement filter using the Samsung Subscription Service. The filter replacement seemed easy enough...unscrew the old filter and screw in the new filter. I did this in the evening and at the time everything seemed ok. I woke up the next morning and my kitchen AND Basement was flooded. Several thousands of dollars in damage. When I removed the new filter I installed I could tell the water was dripping from the plunger/nozzle on the filter housing. Not enough to give any warning at the time of the replacement of the filter. As evident with the numerous bad reviews there seems to be a design flaw or just plain bad engineering with the filtration system. I would highly recommend staying away from Samsung Refrigerators.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, June 27, 2024
Hello,
We understand the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147275743) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147275743) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Difficult
on June 23, 2024
Posted by: Johny
Difficult in removing and installing this water filter.
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Samsung Care, June 24, 2024
Hi Johny,
We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out.
I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147264241 to help our team pull up your information.
Leo
We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out.
I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147264241 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Bad filter life
on June 7, 2024
Posted by: Mgriff
from Nashville TN
I’ve had the Samsung refrigerator since May 2023, and am now buying my 5th filter. Terrible filter life. After 3-4 months, it is down to a slow trickle. Extremely disappointed in the filter. I haven’t gotten anywhere near 6 months with any of them.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, June 10, 2024
Greetings!
Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter.
Water filters can have varying lifespans depending on factors such as water quality and usage patterns.
Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan.
Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147223543 to help our team pull up your information.
Leo
Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter.
Water filters can have varying lifespans depending on factors such as water quality and usage patterns.
Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan.
Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147223543 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
horrible
on June 7, 2024
Posted by: mebbbn
Sucks bbnnn,mkmoi7jjjhhhhhjjggffuhhvvhjhbbbjnbn b bbvmnh
Response from Samsung USBy Samsung Care, June 7, 2024
Greetings!
It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter.
We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147214192 to help our team pull up your information.
Leo
It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter.
We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147214192 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US