Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
4
Great filter, but horrible packaging!
on December 24, 2024
Posted by: SamsungNerd
from Texas
Great filter, but it is extremely hard to open and cut through the hard plastic. I have cut my hand a few times trying to pry it open after cutting through little by little. A plain box would suffice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on December 23, 2024
Posted by: LizD
from Florida
Bought 3 weeks ago and now we have no water coming out of beverage center.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 24, 2024
Hi Liz D,
It must be frustrating to have no water coming out of your beverage center. Let us help.
I have shared a Samsung link below to help with your experience with your water dispenser. The link has an embedded video that we recommend watching in full.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
In addition, most beverage centers of Samsung refrigerators have an Autofill Water Pitcher. I have shared a link below to help with its water-filling situation. The link has a hyperlink for additional help.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147996713 to help our team pull up your information.
Leo
It must be frustrating to have no water coming out of your beverage center. Let us help.
I have shared a Samsung link below to help with your experience with your water dispenser. The link has an embedded video that we recommend watching in full.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
In addition, most beverage centers of Samsung refrigerators have an Autofill Water Pitcher. I have shared a link below to help with its water-filling situation. The link has a hyperlink for additional help.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147996713 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
NO PROBLEM
on December 10, 2024
Posted by: FOXIE
Excellent filtersand easy to replace. I would highly recommend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Same problem as everyone else. Doesn’t last.
on November 17, 2024
Posted by: DisinfectedRN
from Seattle
These suck. Just like all the other reviews, my original lasted for 6ish months and then I switched to this rendition and now I’m changing ever 3 months. It’s nice to see that everyone that gives this kind of review is told by Samsung that they are the problem. I think of this many people have the same problem it’s more likely a Samsung problem. But please gaslight me Samsung. I LOVE that.
Response from Samsung USBy Ricardo, Samsung Care, November 18, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on November 9, 2024
Posted by: Moe alyemen
I buy this all the time this is the best filter you can ever buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like the filter
on November 4, 2024
Posted by: Raccoon
Been working great i like the taste of the water. We drink from fridge everyday.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Hold Unlock Button FIRST to reset filter light.
on October 29, 2024
Posted by: MUM18
from NC
When resetting the filter light, you must hold the unlock button FIRST for 3 seconds. The Samsung manual doesn't explain that. I found a YouTube and he explained it which made it simple. One little detail and much wasted time and aggravation could have been avoided. After you unlock, hold the reset filter button for 3 seconds. It will reset. Then hit the lock button again for 3 seconds to relock.
Features
2
Response from Samsung USBy SEA Care, October 30, 2024
Hi ,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Filter ok, but red light will not turn off
on October 27, 2024
Posted by: MUM18
from NC
Water filter appears to fit fine but reset light will not turn off. Followed all instructions and still won't turn off. You shouldn't have to spend hours on this.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy SEA Care, October 28, 2024
Hello there,
We would love to discuss your fridge model to determine how we can best assist you.
Please see the link for the additional steps on resetting the water filter light.
Resetting the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147632207) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss your fridge model to determine how we can best assist you.
Please see the link for the additional steps on resetting the water filter light.
Resetting the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147632207) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US