Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Tricky installation but very good filter
on October 4, 2025
Posted by: Maria
from Birmingham Alabama
It’s tricky to install. Official instructions are incorrect. Check YouTube for installation. If installed properly it works perfectly, very good filter.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
FILTER DOEST FILTER
on September 23, 2025
Posted by: Samsung sucks
Filter doest work trash WE ALL NEED TO GET A CASE GOING AGAIST THEM
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 25, 2025
Greetings, We understand your disappointment with your water filter that is not working. Let us help. Here is a link to the compatible refrigerator of the water filter, kindly go to page 88 for troubleshooting steps. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf
Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo
Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Scam?
on September 20, 2025
Posted by: JMP0911
from Montgomery, AL
Original filter factory installed had no leaks. Time to change it and as soon as a new one is installed the leaks begin. Is this an intentional filter design on the replacements to cause damage to the housing? Is this done to create service? If I’m only to use a genuine replacement but my genuine replacement causes damage and leaks then I am lost here and can only question the intention.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 22, 2025
Greetings, We aim to ensure your refrigerator functions at its best. Let us help you out. Please refer to the link below to address the leak from the water filter of your fridge. Click the hyperlinks and watch the embedded video (if available) for tips. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-fi…
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150803740, to help our team locate your information when you message us. Have a great day. -Ricardo
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150803740, to help our team locate your information when you message us. Have a great day. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent water filter
on September 16, 2025
Posted by: JALR
I live in the Midwest. I tested our city water and it is not anything I would drink. I never let my kids drink. For years I bought bottled water. After buying a Samsung fridge with water dispenser, I tested the water after putting in the filter. That is the best water filter Ever. Water tested, amazingly clean. Not afraid to drink the water from our Samsung fridge. Don’t believe me test the water yourself.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible company, customer service filter/fridge
on September 5, 2025
Posted by: Nikhil
This is honestly the worst experience I have ever had. I will never be buying a Samsung product ever again, I have told friends and family to not either! I bought this water filter from Samsung and watched a few videos on how to install it. Once I installed the new water filter, a few minutes later there was a HUGE puddle of water from my fridge that seeped into my flooring and damaged it. I removed the water filter immediately and then tried to install again, same thing.. Then I put in my old filter and it worked fine. I tried installing one more time and that was the last straw.
I called customer support to replace this water filter and also confirm it was the right one for my fridge. It was indeed the right filter as they confirmed. So I requested for a replacement or a refund and they had transferred me to 6 different people in the span of 1 hour. Still no freaking resolution they keep transferring me to the wrong team. I'm going to be replacing this fridge with a different brand. Mark my words I will never buy a Samsung product again! Lesson learned the hard way... bunch of scammers in this company
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 5, 2025
Hello Nikhil, We understand your disappointment with how your concern about the faulty water filter you purchased was handled. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concern. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150620977, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150620977, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 1, 2025
Posted by: CS Properties
from WA
the filter was too tight to change it and when i replaced it, it was good, we were off the home for 2 days and next day when we came the house is flooded with water adn end up in 100 K insurance
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 4, 2025
Hi there, We care about the betterment of your fridge. Let us help you out. Please refer to the link below to rectify the leaks in your fridge. For additional tips, click the hyperlinks and watch the embedded video (if available). Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 12, 2025
Posted by: OBMT
I have bought this samsung filter for the past three years and have had no issues at all plus it is easy to install
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
1
Defect it filter
on July 3, 2025
Posted by: WDJudd
from Tennesse
We bought a filter that did not even last a month The wireless saying it needs to be replaced
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, July 3, 2025
Good day,
We appreciate your informing us about this. Let's get you assisted,
When the refrigerator panel flashes an indicator light, it signals that its filter has changed. Learn more by browsing the guide below, watching the YouTube video, and visiting the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149838895, to help our team pull up your information.
Have a great day!
^Chrystel
We appreciate your informing us about this. Let's get you assisted,
When the refrigerator panel flashes an indicator light, it signals that its filter has changed. Learn more by browsing the guide below, watching the YouTube video, and visiting the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149838895, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US