Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Easy to use
on December 19, 2025
Posted by: Grh0418
from Clayton, NC
[This review was collected as part of a promotion.] Very easy to install. Just insert and twist until it locks. Last about 6 months
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 19, 2025
Posted by: Branko
[This review was collected as part of a promotion.] Received items in perfect condition, great support service from Samsung as always.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Package
on December 5, 2025
Posted by: Customer
from Ferndale, WA
Hi Samsung! Filter quality is good but The Package is very insane to open. Please make our life is easier! Thank you
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy Samsung Care, December 8, 2025
Greetings!
Thank you for sharing your experience with the water filter. We completely understand how important ease of use is, and we appreciate your feedback. Previously, the packaging was simpler to open, but we updated it to be tamper-proof and better protect the filter during delivery, ensuring it reaches you safely and unopened. We recognize that the new design can feel more challenging to open, and we are continuously looking for ways to balance safety, protection, and convenience for a smoother experience.
Leo
Thank you for sharing your experience with the water filter. We completely understand how important ease of use is, and we appreciate your feedback. Previously, the packaging was simpler to open, but we updated it to be tamper-proof and better protect the filter during delivery, ensuring it reaches you safely and unopened. We recognize that the new design can feel more challenging to open, and we are continuously looking for ways to balance safety, protection, and convenience for a smoother experience.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless
on November 26, 2025
Posted by: Anonymous
from Port St Lucie, FL
This filter will not work with the Bespoke french door fridge. EVERY time I've replaced it, the filter housing breaks. I'm awaiting the cost and service appointment since it is now outside the one year warrant. I cannot believe Samsung is not standing behind this awful product. User beware. If you have a Bespoke french door fridge with beverage center, you're likely to break your fridge replacing with the EXACT same filter.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 28, 2025
Hi there,
We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information.
Thank you.
-Camille
We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information.
Thank you.
-Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Bad packaging and dangerous plastic
on November 3, 2025
Posted by: Anonymous
from California
The packing is absolutely awful and can cut you. Fit is ok . Need to filter a gallon before it’s any good
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, November 5, 2025
Hi there,
Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
No problem installing filet
on October 16, 2025
Posted by: MeowMeow
from Marilla, NY
I've had my samsung bespoke for a few years. I get the water filters automatically sent. I was worried when I first got the fridge bc of so many complaints about the water filter. I have never, ever had a problem installing the filter. The water always tastes great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn’t work with RO water systems.
on October 5, 2025
Posted by: Robino
from Gulfport, Florida
I have a reverse osmosis water system attached to my sink. This filter had to be removed in order for my water and ice to work in the fridge. Not enough pressure.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 7, 2025
Hello Robino,
We appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further.
To help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150954126) to help our team pull up your information.
Thank you.
^Camille
We appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further.
To help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150954126) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Poor compatibility guide
on October 5, 2025
Posted by: Brian
The website says this is the one for an RS25H5111**. I have an RS25H5111SR. It doesn't fit. This filter is square and the slot in mine is round. This needs to be corrected.
Response from Samsung USBy SEA Care, October 6, 2025
Hi Brian,
Thank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience.
We’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150941504) to help our team pull up your information.
Thank you.
^Camille
Thank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience.
We’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150941504) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US