Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
4
Frustrating to ensure compatibility
on March 10, 2026
Posted by: Samsung user
from Warner robins ga
[This review was collected as part of a promotion.] Website could make it easier to find co.patibale filter to item and easier install or instructions
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator
on March 2, 2026
Posted by: Tiff
from Fort Wayne indiana
The water filter is so hard to get on. I just replaced mine a month ago left for work on Friday came home after 9hrs to find i has w inches of water in my kitchen, dining room, laundry room, and living room. I have water damage to everything carpet has to be replaced and cabinets and since it was the weekend have to wait till Monday for insurance and hope they will cover it. I am scared to leave to house now. O yea not mention my neighbor also have water damage. This all had to do with the water filter.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Glaiza, Samsung, March 2, 2026
Hi Valued Customer,
We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement.
To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool.
You can explore the full guide here:
Find the correct water filter for your Samsung refrigerator
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass.
You can explore the full guide here:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If the issue persists, please do not hesitate to reach out through the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose
Samsung Community: https://us.community.samsung.com/
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, please have this reference number (1152189920) available so we can assist you promptly.
We appreciate hearing from you, and Samsung truly values your business.
We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement.
To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool.
You can explore the full guide here:
Find the correct water filter for your Samsung refrigerator
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass.
You can explore the full guide here:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If the issue persists, please do not hesitate to reach out through the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose
Samsung Community: https://us.community.samsung.com/
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, please have this reference number (1152189920) available so we can assist you promptly.
We appreciate hearing from you, and Samsung truly values your business.
Written by a customer while visiting Samsung US
Customer Rating
1
Poor engineering
on February 28, 2026
Posted by: chico
from Ohio
Sounds like Samsung constantly avoids OWNING up to the fact that the water filter is difficult to install and leaks happen often. They have used their standard blah, blah, blah language. This is an issue and so is their faulty ice makers.
Do not sell/give my contact information
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pope, Samsung Care, March 2, 2026
Hi Chico,
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about leaks around the water filter.
If moisture is appearing near the filter area, reviewing the filter’s condition, confirming it is fully locked, and following the location‑based leak steps can help identify whether the issue is coming from the filter, dispenser, or another section. If the filter does not seat or lock properly, this resource walks through steps that can help ensure a correct fit and seal.
You can explore the full guide here:
Fix filter fit issues in Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10007311/
Please keep this reference number for your records: 1152190244. If issue persists, feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about leaks around the water filter.
If moisture is appearing near the filter area, reviewing the filter’s condition, confirming it is fully locked, and following the location‑based leak steps can help identify whether the issue is coming from the filter, dispenser, or another section. If the filter does not seat or lock properly, this resource walks through steps that can help ensure a correct fit and seal.
You can explore the full guide here:
Fix filter fit issues in Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10007311/
Please keep this reference number for your records: 1152190244. If issue persists, feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
Written by a customer while visiting Samsung US
Customer Rating
1
Filter Makes the Fridge Not Worth it
on February 26, 2026
Posted by: Unhappy
from Big Stone Gap, VA
This is my 2nd time replacing the filter on my fridge. Woke up the next morning to my kitchen flooring completely soaked. I've done everything I know to do to this filter and its still leaking. I've removed it and reinserted it multiple times. Trying to return the filter I just bought is impossible. My floors in my kitchen are already warping. I'm gonna end up having to re-floor around my refrigerator because if this. What a nightmare, stay away!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Meneleo, Samsung, March 2, 2026
We appreciate the thorough details you shared about the water filter concern, including the multiple replacement attempts and the situation you noticed after reinstalling the filter.
A helpful guide under “Leaks from the refrigerator’s water filter” walks through the steps to check the filter installation, filter type, and filter housing. Please visit https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If water continues to appear after completing the steps in the link, we’re here to support you further. Please contact us using the options below and include your reference number 1152189894 so your details can be located quickly:
• Facebook Messenger: https://m.me/samsungsupport
• X (Twitter): https://x.com/messages/compose?recipient%20id=18768513
• Samsung Community: https://us.community.samsung.com/
• Samsung Customer Care: 1‑800‑726‑7864
Samsung really appreciates your business.
A helpful guide under “Leaks from the refrigerator’s water filter” walks through the steps to check the filter installation, filter type, and filter housing. Please visit https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If water continues to appear after completing the steps in the link, we’re here to support you further. Please contact us using the options below and include your reference number 1152189894 so your details can be located quickly:
• Facebook Messenger: https://m.me/samsungsupport
• X (Twitter): https://x.com/messages/compose?recipient%20id=18768513
• Samsung Community: https://us.community.samsung.com/
• Samsung Customer Care: 1‑800‑726‑7864
Samsung really appreciates your business.
Written by a customer while visiting Samsung US
Customer Rating
2
filter hard to push in and pull out
on February 26, 2026
Posted by: Tommy
from pa
So hard to put in and open when replacing. The process should be easier for those elderly that cant push and twist Not handicap friendly .
Features
3
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Care, February 27, 2026
Hello there,
We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help.
For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152180444), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help.
For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152180444), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Water Filter Test — No Real Change
on February 22, 2026
Posted by: Larissa
from Florida
I compared tap water and filtered water using a TDS meter. Tap water measured 122 ppm and filtered water 130 ppm. Based on these results, I couldn’t see any improvement with the filter, since the mineral levels were basically the same.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 24, 2026
Larissa, thank you for your review of our water filter. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Very, very difficult to install
on February 14, 2026
Posted by: Thomas Lee
It is almost impossible to get the old filter out and install a new filter. The filter does not want to turn and it feels like excessive force is required to do it. I laughed when I saw how easy it looks on the video.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, February 16, 2026
Hello Thomas Lee,
We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help.
Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106995), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help.
Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106995), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible packaging
on January 29, 2026
Posted by: Samson
from Utah
Can Samsung really not come up with better packaging?? My teenage boy got a cut a few weeks ago trying to open it. I am surprised nobody has sued yet.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, January 30, 2026
Hi Samson,
We understand your frustration with your son getting a cut while opening the water filter. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151968863) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your frustration with your son getting a cut while opening the water filter. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151968863) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US