Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
107
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Does not Fit
on January 10, 2024
Posted by: Kris S
from Stoney Creek
I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in.
**I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
**I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 11, 2024
Hi Kris S,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146725625) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146725625) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Incredibly hard to install without leaking
on January 19, 2024
Posted by: Liveabetes
I read the reviews. I knew what I was getting myself into. And still I thought: “surely, I can install this filter without it leaking!”
Oh how wrong I was.
I am astounded by how easy it is for the filter to be installed with significant leaking, and how little difference there is between “correctly” installing and “incorrectly” installing. I am fortunate that enough people have posted about the leaking problem that I at least knew to look for it. So after my first attempt yielded heavy flow into my cheese drawer (which I pompously neglected to empty a priori), I quickly stopped and removed the filter. (And thankfully Samsung designed this so there is no flow when the filter is removed). Second attempt: massive leak. I finally stopped to re-review the other reviews here and attempted a third time. Leak. So I watched some YouTube videos. Well apparently fourth time is the try because - voila! - magically, no leak! I could not tell you what I did differently from the other three times. The only tiny nuanced difference – maybe – is that I pointed the filter arrow as little as possible below 9:00 (just past 90 degrees from locked position) to allow the filter to push into the slot, then pushed in gently while turning clockwise to 12:00 locked position. i.e., don’t orient the filter arrow towards the unlock symbol at bottom left of the filter slot.
2 stars because it does seem to work if you can get it installed correctly (and it does appear to be possible).
Good luck.
No, I would not recommend this to a friend.
Performance
3
Design
1
Value
2
Response from Samsung USBy Rainly, Samsung Care, January 23, 2024
Greetings,
We appreciate you sharing your experience installing the water filter. We'd love to help.
Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We appreciate you sharing your experience installing the water filter. We'd love to help.
Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Difficult
on June 23, 2024
Posted by: Johny
Difficult in removing and installing this water filter.
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Samsung Care, June 24, 2024
Hi Johny,
We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out.
I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147264241 to help our team pull up your information.
Leo
We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out.
I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147264241 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
forced Enrollment
on July 9, 2024
Posted by: Vinsk
Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.
Response from Samsung USBy Rainly, Samsung Care, July 9, 2024
Hi Vinsk,
We appreciate you sharing your experience purchasing a water filter. We are here to help you.
You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below.
https://samsungparts.com/products/haf-qin-exp
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information.
^Rainly
We appreciate you sharing your experience purchasing a water filter. We are here to help you.
You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below.
https://samsungparts.com/products/haf-qin-exp
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Dont!
on July 25, 2024
Posted by: John
from Phoenix
It bought a test kit and no it doesn't filter for shid
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Hi John,
We know how important the water filter is in our refrigerators. Let us help you.
The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information.
^Rainly
We know how important the water filter is in our refrigerators. Let us help you.
The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Hate everything about Samsung
on September 2, 2024
Posted by: Samsungsucks
The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"
Response from Samsung USBy SEA Care, September 3, 2024
Hi there,
We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us.
Have a great day.
-John
We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
good filter bad design
on September 11, 2024
Posted by: Tarog6
Taste of water and location of the filter are good. changing the filter is another matter, it's terrible. Leaks water Everywhere. very hard to turn and not clear instructions.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy SEA Care, September 11, 2024
We want you to have a hassle-free experience with your fridge, Tarog6. Let's get this taken care of.
Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Water leaks in a Samsung refrigerator (Please choose where the leak is coming from):
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us.
Have a great day.
-John
Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Water leaks in a Samsung refrigerator (Please choose where the leak is coming from):
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Like the filter
on November 4, 2024
Posted by: Raccoon
Been working great i like the taste of the water. We drink from fridge everyday.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US