Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Better than bottled.
on March 26, 2026
Posted by: TJ 8418
from Tampa
[This review was collected as part of a promotion.] Very easy to install.Water tastes great.Love Samsung products.
I would recommend this to a friend!
Features
1
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great filter
on March 26, 2026
Posted by: Anna
[This review was collected as part of a promotion.] This is a great filter. I drink water from the refrigerator a lot and it tastes so clean and fresh.
Written by a customer while visiting Samsung US
Customer Rating
5
it work
on March 25, 2026
Posted by: Samsung GUy
from Elgin,IL
[This review was collected as part of a promotion.] not sure how you review this unless it's defective.
fit right, works, water good!
fit right, works, water good!
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware—DO NOT BUY a Samsung refrigerator
on March 25, 2026
Posted by: Cher
from Missouri
[This review was collected as part of a promotion.] Absolute Junk— Ice maker never worked right, freezer quit and now refrigerator. We have owned it for 3 months and have been without a refrigerator going on 5 weeks. Service is as bad as the refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Meneleo, Samsung, March 27, 2026
Hi Cher,
We value the time you spent sharing your thoughts about your Samsung refrigerator.
You can help keep your refrigerator running smoothly by doing a few quick checks and routine adjustments. Making sure the unit has consistent power, such as confirming the interior lights turn on and the home circuit breaker is set correctly. For the ice maker, maintaining good household water pressure and replacing the water filter on schedule can help promote steady ice production and clear, well‑formed ice. Occasional checks of the ice bucket and components can also help ensure everything continues to work as intended.
Samsung refrigerator has no power
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you’d like us to take a closer look or need additional assistance, please reach out using one of the options below and include your reference number 1152300586 so our Samsung Care team can locate your details quickly:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
We value the time you spent sharing your thoughts about your Samsung refrigerator.
You can help keep your refrigerator running smoothly by doing a few quick checks and routine adjustments. Making sure the unit has consistent power, such as confirming the interior lights turn on and the home circuit breaker is set correctly. For the ice maker, maintaining good household water pressure and replacing the water filter on schedule can help promote steady ice production and clear, well‑formed ice. Occasional checks of the ice bucket and components can also help ensure everything continues to work as intended.
Samsung refrigerator has no power
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you’d like us to take a closer look or need additional assistance, please reach out using one of the options below and include your reference number 1152300586 so our Samsung Care team can locate your details quickly:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great Filtration
on March 25, 2026
Posted by: rwsfrpa
from Texas
[This review was collected as part of a promotion.] Great filtration and the water always taste great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on March 25, 2026
Posted by: David
from Miami
[This review was collected as part of a promotion.] Excellent filter very good water with very good taste
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fits perfectly and does the job.
on March 25, 2026
Posted by: Khash
from Virginia
[This review was collected as part of a promotion.] Filter is working as expected, however the life looks short. Must be based on the volume of water we filter I guess.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great filter
on March 25, 2026
Posted by: Kshsu
from Georgia
[This review was collected as part of a promotion.] While it might be slightly more expensive than generic alternatives, the quality and peace of mind knowing it's a genuine Samsung product are well worth the price. The filter lasts for a full 6 months as advertised and the flow rate is consistently strong.
I would recommend this to a friend!
Written by a customer while visiting Samsung US