Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Easy peasy.
on January 30, 2021
Posted by: Davif
ordered a new filter and received it within days. removed the old one, installed the new one and was back up and running in minutes. couldn't have been easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
White residue coming out of filter... bad support
on January 26, 2021
Posted by: Justbelookin
we have had our fridge for about 8 months. bought this replacement filter in dec. now in january we notice that the water coming out of the filter is leaving a white residue behind. our tap water is not doing this. only from this filter. spent 40 minutes trying to get support and just kept getting passed around to extensions. guess i have to pay for a new genuine filter and hope i get a good one. can't get support on this one from the company. its past 15 days for a return so stuck. i'll be sure to test the new one and return at any sign of residue.
buyer beware.
buyer beware.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 27, 2021
Is this only happening with the new water filter? We would need to gather more information regarding your concern. Can you reach out to us? We can assist you there. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142892294
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142892294
Written by a customer while visiting Samsung US
Customer Rating
5
easy to change
on January 15, 2021
Posted by: hndnponygirl
from VA
filter arrived in 2 days. very easy to change. love the subscribe feature so that i dont even need to worry about finding it and purchasing it again. it will just come when it needs changing and it saves me money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Filter works well
on November 22, 2020
Posted by: Frank S
from Hackettstown , NJ
i seem to disagree with the other reviewers. i followed the instructions, but the filer was very difficult to remove, so the first time i called samsung's help line to see if it was ok to remove with a pliers. they said "yes". i removed and reinstalled with no problem. we drink a lot of water, so i knew the filer wasn't going to last 6 months; it lasted about 3-3 1/2. our house has a whole house filter on it anyway, but this filter seems to make the water taste cleaner. even the cats prefer water from the refrigerator than the tap! i usually order two filters at a time, in case they are on back order. this will be my third filter. i have no complaints!
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Refrigerator design
on November 16, 2020
Posted by: Teeski
from Douglasville, GA
i’ve already replaced the water filter. but for some reason the refrigerator is not recognizing the new filter. and i’m unable to turn off the filter code inside the refrigerator. i love sampson products. however with the difficulty of turning off the filter sensor after replacing filter i would not recommend
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, November 17, 2020
Depending on the refrigerator you have, you may have to reset the filter light. You can do this by going to the Home screen, tap Apps, tap Fridge Manager, and then tap Fridge Settings. Tap Water Filter, tap Reset, and then tap Proceed. Just like that, your refrigerator's water filter timer will be reset.
Written by a customer while visiting Samsung US
Customer Rating
3
Waterfilter
on June 29, 2020
Posted by: Rella
from Queens, NY
samusung really need to work on there filters, not only that it not a fit. when it get clog up with all the minerals it runs slower. need to be replace before its time. the water doesnt taste...huh ok. dont have any water leaks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Here's a troubleshooting link that'll help resolve your concerns https://bit.ly/2F3qmzU ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Water filter doesn't fit 100%
on June 7, 2020
Posted by: oldk94
[This review was collected as part of a promotion.] we bought this filter from samsung after doing some research. there are a lot of 3rd parties provide same model filter, but some of them has fitting and leaking issue, so we decide to buy the original samsung one to avoid problem. but we are wrong!!! this water filer doesn't fit our samsung fridge perfectly even it's same mode.it won't go all the way in after install the new filter. we don't have the leak problem so far, but it just does't give us the original feel. it's a bit disappointment.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! This troubleshooting link will help resolve your water filter concerns https://bit.ly/2FZKC5o ^Ty
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
4.7
Would recommend? Yes
(
1 out of
1)
Design
5
Features
5
Performance
5
Value
5