Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
2
Water still off
on April 13, 2026
Posted by: Suz73
from Slc , UT
Doesn’t taste like filter is even working since replacing it. Also the cost is way more than other sellers!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Jeffrey, Samsung, April 17, 2026
Hi Suz73,
We know how important it is to have a reliable water filter at home, especially after installing a new one.
Running several gallons of water lets fresh water move fully through the system and helps the filter perform as designed. Making sure the filter is fully inserted and locked in place also supports smooth flow and consistent results.
The fourth subtopic in the link below covers water filter optimization:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Genuine Samsung filters may differ in pricing across sellers due to promotions, bundles, or certifications, and they’re thoughtfully designed to deliver a precise fit, smooth water flow, and reliable filtration performance throughout their full service life.
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152379940 ready when you contact us so we can assist you quickly.
We appreciate hearing from you, and Samsung truly values your business.
Jeffrey
Samsung Care
We know how important it is to have a reliable water filter at home, especially after installing a new one.
Running several gallons of water lets fresh water move fully through the system and helps the filter perform as designed. Making sure the filter is fully inserted and locked in place also supports smooth flow and consistent results.
The fourth subtopic in the link below covers water filter optimization:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Genuine Samsung filters may differ in pricing across sellers due to promotions, bundles, or certifications, and they’re thoughtfully designed to deliver a precise fit, smooth water flow, and reliable filtration performance throughout their full service life.
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152379940 ready when you contact us so we can assist you quickly.
We appreciate hearing from you, and Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great folder for my fridge and not expensive.
on April 6, 2026
Posted by: ViZaM
[This review was collected as part of a promotion.] The product is great, clean water and a very great taste, and holds a good long time.
Written by a customer while visiting Samsung US
Customer Rating
1
water dispenser leaking
on April 6, 2026
Posted by: Gail
[This review was collected as part of a promotion.] The water filtration system is leaking inside the door. how do i get assistance with this issue ?
Response from Samsung USBy Nicole, Samsung, April 9, 2026
Hello Gail,
It's a thoughtful point of reviewing how the water filtration system.
Making sure the filter is fully inserted and properly aligned in the housing can support steady water flow and optimal performance. It also helps to review the surrounding connections and dispenser area to confirm everything is positioned as intended for everyday use.
You can explore the full guide here:
(Helpful Information for Samsung Refrigerator Water Dispenser Use)
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
If issue persist, feel free to reach us through the following channels: Please keep this reference number for your records: 1152352147.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Samsung truly values your business.
Nicole
Samsung Care
It's a thoughtful point of reviewing how the water filtration system.
Making sure the filter is fully inserted and properly aligned in the housing can support steady water flow and optimal performance. It also helps to review the surrounding connections and dispenser area to confirm everything is positioned as intended for everyday use.
You can explore the full guide here:
(Helpful Information for Samsung Refrigerator Water Dispenser Use)
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
If issue persist, feel free to reach us through the following channels: Please keep this reference number for your records: 1152352147.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Samsung truly values your business.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Easy installation!
on April 6, 2026
Posted by: Ry808
from Hawaii
[This review was collected as part of a promotion.] Easy installation, and for the price, lasts long enough too. I can definitely taste the difference with the filtered water, and water from the tap.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best filter for your Samsung Fridge
on March 31, 2026
Posted by: Dezzy
from Texas
[This review was collected as part of a promotion.] I've bought many off brand water filters that claim to filter and fit correctly in my Bespoke refrigerator. They all have failed. They don't fit quite right or the don't really actually filter the water and they have to be replaced often. I gave up and bought the proper one even though is a bit costly it's worth it. Water stayed filtered for up to 6 months and taste great. I don't have to replace it often and it comes in a 2pk, so I'm set for the year.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on March 30, 2026
Posted by: Will
[This review was collected as part of a promotion.] Love the features to view content in the fridge and oven.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on March 27, 2026
Posted by: Iggy
from Los Angeles , CA
[This review was collected as part of a promotion.] This is absolutely the best product ever!
Always purchase OEM items and it leaves my water and ice cubes tasting fantastic
Always purchase OEM items and it leaves my water and ice cubes tasting fantastic
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Replacement
on March 26, 2026
Posted by: WG83
from London, KY
[This review was collected as part of a promotion.] This filter fits our new fridge perfectly. Using the OEM replacement meant I didn't have to worry about it working correctly or for leaks. Water comes out clear, and tastes great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US