Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Perfect
on September 27, 2021
Posted by: Thommyboy550
fit like a glove and easy to take out and put in. no complaints or issues whatsoever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, October 1, 2021
That's good. If you do ever run into any problems. We will always be here to help. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
New design does not fit
on August 19, 2021
Posted by: Sarah
i love my refrigerator. great design and function. the old design of water filter worked very well. i purchased a new one and installed it. it had a different fit and was hard to get in. the carafe would fill an inch at a time and the dispenser would stop and not work. i went to the trouble shooting samsung site and figured out it was the filter. i removed the filter and everything is working. i check the filter area for leakage but have not found anything. is the old filter coming back?
i give 5 stars to my fridge and 0 stars for the new filter.
i give 5 stars to my fridge and 0 stars for the new filter.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Sarah,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help.
We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358276.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help.
We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator.
I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358276.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on June 22, 2021
Posted by: Shawncam
does what it says, very happy with how easy it was to install.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
HAF-QIN/EXP Replacement Walter Filters
on June 8, 2021
Posted by: Drumstig
from Concord, CA
i have installed two genuine samsung replacement water filters in the last two weeks and have experienced water leakage both times. fortunately, i discovered the first water leak of several gallons before it could do damage.
once the filter is inserted and locked into place, i hear a continuous hissing sound and then water sprays down inside of the refrigerator through the middle drawer and into the freezer and down to the pan on the bottom of the unit. when i reinstall the old filter, the hissing and water leakage does not occur.
up until now, i have never experienced this problem and i have owned and maintained this refrigerator, model number rf23m8070sr/aa for over two years. i am extremely disappointed in a possible water damage problem with no apparent solution.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
We’re so sorry to hear about this, . We would be more than happy to speak with you directly to determine how we can best assist you with this. Please reference ticket number 1143418477, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
4
filter fits fine However, the Reset button
on April 10, 2021
Posted by: dberko
i put the filter in and that fit fine.
i went to reset the filter light - hold reset button 3 sec.
nothing, it will not reset.
text support said:
?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again."
i went to reset the filter light - hold reset button 3 sec.
nothing, it will not reset.
text support said:
?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again."
that does not seem right. i have to pull the refrigerator out and unplug.? really
after chatting the rep said to hit the lock button for 3 seconds. ok i tried hitting the lock button and then hitting reset. guess what that worked. remember to hit lock again.
the owner manual should have stated this and not waste my time researching the issue and going through the chat. at least that worked.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Exact Part#, Genuine Samsung, Does NOT fit
on March 1, 2021
Posted by: TexasTD
from Pflugerville, Texas
i purchased the exact genuine samsung water filter, haf-qin/exp, for my 3-month old refrigerator. new filter does not fit.
with calipers, i measured the dimensions of the plastic catch (showing mechanical conflict) and catch is thicker on the new filter (batch code a8441) than the original filter (batch code b0431). very disappointing quality issue for an expensive new refrigerator.
from other comments, i see this is a known issue to samsung. the link i see on some comments, which is supposed to help you install new filter does not work either. why hasn't this issue been resolved by recalling defective filters?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, March 2, 2021
I really understand your concern. We want to do all that we can to help you with your water filter. We can look into other options of assistance; please try contacting our Social Media team to resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143026964
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143026964
Written by a customer while visiting Samsung US
Customer Rating
2
Short life
on February 28, 2021
Posted by: KayS
the filter that came with our fridge later about a year before the flow through the dispenser started to slow. the replacement filter lasted less than 3 months before becoming so clogged that the ice maker stopped working. if it's only going to last 3 months,i might as well try a generic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, March 1, 2021
The water filter should last longer than that. So we can look into your concern, please feel free to contact our Social Media team for help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
Written by a customer while visiting Samsung US
Customer Rating
5
Even brown water comes out clear
on February 13, 2021
Posted by: Winejew
from Boston
thry wers servicing the water line nesr our house and all our faucets were flowing brown, even after 10 minutes of flushing them out. while this filter definitely definitely saw a reduction in flow rate, the quality of the water was excellent as always.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US