Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.8
(395 Reviews)
Rating breakdown 395 reviews
5 Stars
234
4 Stars
40
3 Stars
14
2 Stars
22
1 Star
85
75%of customers recommend this product.
(
185 out of
247)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
3
Henry and Jackie refgerator
on August 17, 2023
Posted by: Henry and Jackie ref
from columbia, SC
I bought the product 15 months ago, my ice maker stop making ice
Response from Samsung USBy Rainly, Samsung Care, August 21, 2023
Hi Henry and Jackie,
Thank you for purchasing our Samsung water filter and we are glad you informed us about the ice maker. We are here to assist you.
Please see the link below about the ice maker not making ice. Also, watch the video and click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146179507, which will help our team pull up your information.
^Rainly
Thank you for purchasing our Samsung water filter and we are glad you informed us about the ice maker. We are here to assist you.
Please see the link below about the ice maker not making ice. Also, watch the video and click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146179507, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
3
hate the water filter
on August 15, 2023
Posted by: tiny grandma
from sequim, washington
we purchased a complete kitchen of bespoke products. they look great BUT i would like them to come with manuals you don't have to search for online AND i wish i were strong enough to change the water filter in my refrigerator! sheesh people, even my ex-marine, strong friend, could barely get it in his own refrigerator! it says you don't need to turn the water off to change the filter but the pressure behind is too great for me.
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Works Every Time
on August 11, 2023
Posted by: Rustyp1963
I haven’t had an issue with the water filters, I guess it’s because I read the directions and installed it the proper way. Every one we have bought has worked flawlessly.
Written by a customer while visiting Samsung US
Customer Rating
1
The reviews are true…
on August 10, 2023
Posted by: NaNa
from California
Purchased new filters from this site and now fridge won’t dispense water.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146165144) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146165144) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on August 2, 2023
Posted by: metopolis
from Birginia
Poor filtration , residue leftover after water evaporates.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Ernest, Customer care, August 8, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Crisp water
on July 24, 2023
Posted by: Jenni
The water is honestly fresh and good I was scepticle at first since we always buy bottle water but it’s good and my family followed after no complaints from me
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great purchase
on July 22, 2023
Posted by: Golddie
from New York
I should of brought the one with the 3rd draw. I like it but need more space.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
water leak flood when plugged in fiter
on June 22, 2023
Posted by: frank
from oviedo,florida
I changed the filter and the leaked all over the kitchen floor for couple of hours before i found out. It flooded the kitcen floor. i am afrad to insert back the filter so i shut the fridge water off. now my expensive fancy fridge doesnot have water or ice
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Customer Care, June 27, 2023
Frank, let us get the fridge back on track.
Please see the "Replace the water filter" section of the link below, go through the details, and watch the full video for information on replacing the water filter.
Replace the water filter in your Samsung refrigerator /Replace the water filter
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145945192) to help our team gather your information.
Have a great day.
^Charles
Please see the "Replace the water filter" section of the link below, go through the details, and watch the full video for information on replacing the water filter.
Replace the water filter in your Samsung refrigerator /Replace the water filter
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145945192) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US