Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
2
GET IT TOGETHER SAMSUNG!!!
on December 14, 2022
Posted by: Nanners
from Colorado Springs, CO
I bought this fridge because it is a Samsung. There is a water pitcher in mine that is supposed to refill automatically, but it's hit and miss. Which is sooooo disappointing because that's one of the things that sold me on this particular refrigerator. I'm going to need to order a filter now and reading these reviews is not encouraging. PLEASE TELL ME SAMSUNG HAS DONE SOMETHING ABOUT THIS ISSUE THEY ARE VERY AWARE OF?
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, December 19, 2022
Hello there.
We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this.
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Automatically fill your water pitcher in your Samsung fridge
https://www.samsung.com/us/support/answer/ANS00062328/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145261340) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this.
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Automatically fill your water pitcher in your Samsung fridge
https://www.samsung.com/us/support/answer/ANS00062328/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145261340) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
great features
on December 12, 2022
Posted by: max 13
We bougth is good an easy conection excellent products
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Replacement filter does not work
on December 12, 2022
Posted by: LindaL
from Philadelphia
I bought the genuine replacement filter for my Samsung Bespoke 4 door flex fridge when the bought the appliance 6 months ago. As soon as the fridge told me to replace the filter, I did so. What a mess! It leaked everywhere. Then I looked here and saw that this is an ongoing issue. Has Samsung fixed this since I bought the filter? Not only did I purchase the Bespoke fridge, I also purchased the matching range and microwave at the same time. Is this really how you treat customers? What is the fix for these defective filters?
Response from Samsung USBy Carrie Galvan, SEA Care, December 14, 2022
Thanks for sharing your review, LindaL. Let's go ahead and check why the water filter is leaking.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator| Samsung USA
https://www.youtube.com/watch?v=uU6XADBosVo
The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator| Samsung USA
https://www.youtube.com/watch?v=uU6XADBosVo
The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
worked fine
on November 12, 2022
Posted by: colbeerz
was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Filter does not fit
on November 7, 2022
Posted by: Another Unhappy Custormer
The replacement Samsung filter does not fit. This is a disappointing quality control problem for an expensive refrigerator.
Response from Samsung USBy Carrie Galvan, SEA Care, November 8, 2022
Your observation about your refrigerator is greatly valued. We are here to put it back on track.
Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Fit
on November 6, 2022
Posted by: LGCR305
from Miami Fl
I’ve replaced the filter twice. The first time it was hard to fit, and the second one just didn’t work. Something is not right with these filters. Replacing them shouldn’t be this hard.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, November 7, 2022
Greetings,
We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below.
Below are links for instructions on how to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.youtube.com/watch?v=ADl9sxfPADE
If you have further questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Chrystel
We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below.
Below are links for instructions on how to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
https://www.youtube.com/watch?v=ADl9sxfPADE
If you have further questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Dont know when to replace
on October 29, 2022
Posted by: Donz
Might work but refrigerator always says replace...
Response from Samsung USBy Carrie Galvan, SEA Care, October 31, 2022
Hi Donz,
Your review is much appreciated about the water filter.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
The below link is about "Replace the water filter in your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/
I also shared this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Your review is much appreciated about the water filter.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
The below link is about "Replace the water filter in your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/
I also shared this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Filter leaked and ruined my ceiling below the refr
on October 24, 2022
Posted by: David
from NC
I inserted my genuine Samsung water filter. Went out to run some errands. Came home an hour later and there's water dripping out of the ceiling in my basement. The genuine Samsung water filter didn't seal. I have replaced water filters my entire life, I know how to do it properly. Worst product ever.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 25, 2022
Hi David,
Thank you for sharing your experience in a review. We are here to help.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
It indicates an article about leaks in a Samsung refrigerator.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145074398.
^Rainly
Thank you for sharing your experience in a review. We are here to help.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
It indicates an article about leaks in a Samsung refrigerator.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145074398.
^Rainly
Written by a customer while visiting Samsung US