Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.8
(395 Reviews)
Rating breakdown 395 reviews
5 Stars
234
4 Stars
40
3 Stars
14
2 Stars
22
1 Star
85
75%of customers recommend this product.
(
185 out of
247)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Fake replacement
on September 19, 2023
Posted by: Merluis
Item is wrong. When I put the cartridge my refrigerator started to leak. The original number for used in system is DA97-08006C-A
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
We appreciate you sharing this experience with the water filter. Let's help you with this, Merluis.
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
worst filter not lasted for 3 months
on September 17, 2023
Posted by: Ashok Ganapathy
from 48315
not lasted for 3months....for the price tag not up to the mark
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 18, 2023
We understand the water filter's significance. Let's get you the help you need, Ashok Ganapathy.
We would love to speak to you directly to get more information about your water filter for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146298498, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly to get more information about your water filter for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146298498, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible water
on September 16, 2023
Posted by: Gross
The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 19, 2023
Hi there,
We understand that the water's taste isn't up to your standards. We're here to help.
I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146303576, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
wonderful
on September 14, 2023
Posted by: moses
from happy vally oregon
I bought a month ago it was great that is my faborite water ever and i want share it with my family
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love love this
on September 11, 2023
Posted by: Mrs M
Very happy with this product I love it I’ve signed up for auto renewal. Now I will automatically get it shipped when it’s time to change my filter .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 2, 2023
Posted by: Sunnysusan
from Arizona
Works great! Thought I had a subscription, but can't find out if I do
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Water damage to the house from filter replacement
on September 1, 2023
Posted by: Mark
I just had exactly the same issue as another reviewer. As I was replacing the filter water started gushing out and it was all over for ten minutes until I shut down the valve.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 4, 2023
We appreciate you informing us about the filter. Let's share with you the water filter replacement guide, Mark.
We recommend visiting this guide for the proper instructions in replacing the water filter.
Replace the water in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238191, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend visiting this guide for the proper instructions in replacing the water filter.
Replace the water in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238191, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on August 31, 2023
Posted by: LiliA
We feel great about this purchase. Buying the 4 pack has us covered for a couple years, and it saved a lot of money. We ordered the filters on Tuesday and they arrived on Wednesday! The package comes with a method to verify that the filters are genuine, which I appreciate. Changing the filter was relatively painless. Taking the old one out was a little difficult but the new one went in no problem and i haven't noticed and leaking or other issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US