Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
SAMSUNG STANDARDS HAVE GONE DOWN! NOT WORTH IT!!
on February 15, 2023
Posted by: EX SAMSUNG FAN
from Ponder,TX
I had always loved Samsung products so we have purchased several through the years but the standards recently have fallen short over the past few years. The dryer heating element went out in the first year we purchased our Samsung washer and dryer and the design they used on our new Samsung Refrigerator leaves alot to be desired, the ice maker especially!! Our old refrigerator (Amana)lasted us over 25 years and the icemaker made it to 20 years. We had had success in other Samsung products so we opted for the Samsung Refrigerator we have had it less than 3 yrs and have had trouble with the ice maker within the first year ice always building up and preventing ice from being made, very poor design. And then today the water on the door tried to flood my kitchen after I had just filled a cup, the water just kept on flowing freely even with the door opened. Apparently the switch on the inside of the door is faulty!!! SAMSUNG WHERE HAVE YOUR STANDARDS GONE?!!! VERY DISAPPOINTED!! I think we will be switching our appliances out to another company until or if Samsung can ever fix their newly designed defective practices.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung refrigerator and HAF-QIN reverse osmosis
on February 11, 2023
Posted by: Leah
from Santa Barbara County CA (the central coast)
So happy with my icebox side by side it’s so nice Shelves are awesome Easy to clean inside and out No fingerprints The ice and water taste so good I am so happy with RS27T5200/ S/N:OB2G4BBTAO6626N 10/2022
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No proof it filters toxic metals
on February 4, 2023
Posted by: whereisyourpedt
This filter and refill is a joke. The performance data sheet isn't provided. If it doesn't remove toxic chemicals, then there is no purpose. It claims to be NSF, but I don't see the performance data sheet anywhere for this model and replacement. Provide the performance data sheet for this model and replacement. This would alsonw the second time I have left a review as it appears the first one hasn't been posted.
Response from Samsung USBy Leo, Samsung Care, February 9, 2023
Greetings!
Thank you for your time in writing a review of your genuine Samsung water filter.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145435383 to help our team pull up your information.
Leo
Thank you for your time in writing a review of your genuine Samsung water filter.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145435383 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
No proof it filters lead
on February 3, 2023
Posted by: samsungcust
from Indiana
I bought samsung bespoke fridge, and then I got this filter for modelDA97-08006C-A. I have the DA97-17376B replacement filter. I am pregnant and I thought this filtered lead. I can't find the performance data sheet anywhere for this. I relied on this filter to filter lead because it had the NSF label. I bought a genuine one. Where is your performance safety data sheet for this? If you can't provide that to me, then basically I was duped by shady marketing. If you need a filter to filter lead, I advise anyone to do their research as it seems this product is duping people into thinking it filters lead.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, February 8, 2023
Greetings!
Congratulation on your journey with an infant on the way.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145432118 to help our team pull up your information.
Leo
Congratulation on your journey with an infant on the way.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145432118 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Water filter reset
on January 26, 2023
Posted by: Bigpapa
from Greensboro nc
I had trouble resetting thee filter light. Tried holding reset 3 sec but never went off. Then I pressed the water/ice lock button and then held filter reset 3sec and light went off. Your instructions should be clearer and step by step.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product.
on January 20, 2023
Posted by: Presley
I changed the water filter. Thank you for reminding me.
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install!
on January 5, 2023
Posted by: Tech Guy 70
Replaced the water filter with a new one. No leaks, no problems. I don't understand the problems others are having. It can't be any easier.
Written by a customer while visiting Samsung US
Customer Rating
3
Filter is great, not the package
on December 30, 2022
Posted by: Jinro
please use other packaging… this packaging is so hard to open, and it cuts my hand everytime.
i liked paper box packaging.
i liked paper box packaging.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, January 4, 2023
Hello Jinro. Thank you for sharing your thoughts and opinions about the water filter packaging to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145311042) to help our team pull up your information.
Have a great day.
^Charles
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145311042) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US