Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Water taste is off
on June 7, 2026
Posted by: MRS AGB
from Chicago, IL
We just purchased this water filter the taste unpleasant. The water has an unpleasant after taste. We had purchased the blue label in the past. I will have send back the unused filter and replace it with blue label water filter.
Response from Samsung USBy Rachel, Samsung, June 8, 2026
Dear MRS AGB,
We went over your review of your Samsung water filter, focusing on what you mentioned about the water flavor.
A new water filter may temporarily affect taste if it hasn’t been fully flushed. Running a few gallons of water through it can help clear any trapped air or loose particles.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Please keep this reference number for your records: 1152604166.
For additional support, you can contact us using the channels listed below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your effort in sharing this with us and staying engaged means a lot.
Rachel
Samsung Care
We went over your review of your Samsung water filter, focusing on what you mentioned about the water flavor.
A new water filter may temporarily affect taste if it hasn’t been fully flushed. Running a few gallons of water through it can help clear any trapped air or loose particles.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Please keep this reference number for your records: 1152604166.
For additional support, you can contact us using the channels listed below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your effort in sharing this with us and staying engaged means a lot.
Rachel
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Filter leaks
on May 27, 2026
Posted by: lptr
Water filter began leaking inside the fridge shortly after installing it. Now the leaking is getting worse, so I need to just turn off the water to my fridge entirely. This is a terrible product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Geraldine, Samsung, May 28, 2026
Hi lptr,
Seeing water collect inside your refrigerator right after installing the filter is not the experience you expect, and we understand how concerning that can be.
A leak like this is often related to how the filter is seated or fitted. For the best fit and safe installation, working with a professional installer can help ensure everything is set up correctly. You may check the link below for more information:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If the issue continues after trying the steps above, please reach out to us through any of the support options below so we can further assist:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152550983) when you reach out so our team can retrieve your information.
Samsung values your business.
Geraldine
Samsung Care
Seeing water collect inside your refrigerator right after installing the filter is not the experience you expect, and we understand how concerning that can be.
A leak like this is often related to how the filter is seated or fitted. For the best fit and safe installation, working with a professional installer can help ensure everything is set up correctly. You may check the link below for more information:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If the issue continues after trying the steps above, please reach out to us through any of the support options below so we can further assist:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152550983) when you reach out so our team can retrieve your information.
Samsung values your business.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on May 25, 2026
Posted by: Deee
[This review was collected as part of a promotion.] Great tasting water. Good string flow. Lasts for at least 4 months.
Written by a customer while visiting Samsung US
Customer Rating
5
great filters
on May 21, 2026
Posted by: Luci
from Idaho
[This review was collected as part of a promotion.] i love the Samsung filter my water never tested so clean and pure.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Quality
on May 20, 2026
Posted by: Texastim78
from Florida
[This review was collected as part of a promotion.] Was difficult at first to put in new filter. I'll admit water purity is top notch, definitely would recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good filter!
on May 20, 2026
Posted by: Annie
from Mesquite Tx
[This review was collected as part of a promotion.] I got this filter for replacing the old one, and it works great, it filters my water and the water taste good, it looks clear and crisp, so far very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple to Replace
on May 20, 2026
Posted by: Girl in a Camera
[This review was collected as part of a promotion.] Easiest filter replacement EVER!!!! Turn remove, add new one, turn, close cover, run water - and you're good to go. No fumbling to get to the back of the fridge where all the forgotten food has mummified. Front and center - as it should be!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 20, 2026
Posted by: Simply Sally
[This review was collected as part of a promotion.] I love that the fridge comes with filtration system. Easy to drink water at every moment. The water pitcher that it comes with. It's always filled just amazing.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US