Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
107
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Easy install!!
on March 10, 2023
Posted by: AppreciativeUser
from Albuquerque, New Mexico
I installed this filter last week on a 4-door refrigerator and it installed very easily with no leaks at all. I turned off the water first and everything went very smoothly. Good product and our water tastes great.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works as intended but instuctions are lacking
on April 22, 2023
Posted by: SSquare
from Missouri
Water filter works as intended, however the instructional video provided on the Samsung product page has left out a very important detail. To avoid damaging the fridge and to make the replacement smoother, remember to shut off the water line to you fridge.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality for 15 years.
on May 1, 2023
Posted by: Jerry D
from Dallas, Texas
Easy to replace and never once had a problem with any Samsung filter over 15 years and 2 Samsung refrigerators. You need to insert correctly and lock into place per instructions. Love the integration with SmartThings. Great quality drinking water. Worth the price.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Original Filter Leaking After Reinstalling
on May 11, 2023
Posted by: KDoubleu
from Memphis, TN
I didn’t read the reviews before removing my original filter to make sure I ordered the correct replacement. When I tried to reinsert like instructions for inserting a new one until my new cartridge came, it hissed and leaked all in my drawers. I am terrified to leave it without my frig flooding! I just left it out and hope I can make ice since I had to reset my ice maker!
I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder.
I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder.
I have been referring everyone to your product but can’t in good conscience anymore bc if this major defect!
Help! What are my options!? Very disappointed.
Help! What are my options!? Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 17, 2023
Hi There,
Let's check all possible solutions to replace your water filter easily.
Your water filter can be changed quickly and should only take a few minutes. Please follow these steps.
1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is.
2. Open the water filter cover and rotate the old filter counterclockwise to unlock it.
3. Then, pull it straight out to remove it from the filter housing.
4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise.
5. Make sure the lock symbol matches up with the indicator line.
Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us.
Have a great day.
-John
Let's check all possible solutions to replace your water filter easily.
Your water filter can be changed quickly and should only take a few minutes. Please follow these steps.
1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is.
2. Open the water filter cover and rotate the old filter counterclockwise to unlock it.
3. Then, pull it straight out to remove it from the filter housing.
4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise.
5. Make sure the lock symbol matches up with the indicator line.
Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Works Every Time
on August 11, 2023
Posted by: Rustyp1963
I haven’t had an issue with the water filters, I guess it’s because I read the directions and installed it the proper way. Every one we have bought has worked flawlessly.
Written by a customer while visiting Samsung US
Customer Rating
3
hate the water filter
on August 15, 2023
Posted by: tiny grandma
from sequim, washington
we purchased a complete kitchen of bespoke products. they look great BUT i would like them to come with manuals you don't have to search for online AND i wish i were strong enough to change the water filter in my refrigerator! sheesh people, even my ex-marine, strong friend, could barely get it in his own refrigerator! it says you don't need to turn the water off to change the filter but the pressure behind is too great for me.
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on August 31, 2023
Posted by: LiliA
We feel great about this purchase. Buying the 4 pack has us covered for a couple years, and it saved a lot of money. We ordered the filters on Tuesday and they arrived on Wednesday! The package comes with a method to verify that the filters are genuine, which I appreciate. Changing the filter was relatively painless. Taking the old one out was a little difficult but the new one went in no problem and i haven't noticed and leaking or other issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
What does it do?
on December 1, 2023
Posted by: luv2shop
I cannot find what this actually filters out. Most refrigerators filters will advertise what all contaminants that it filters out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 4, 2023
Hello,
We know how much you want to know what Samsung water filters filter out. Let us help.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146593802) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how much you want to know what Samsung water filters filter out. Let us help.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146593802) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US