Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
3
samsung side by side refrigerator
on April 25, 2023
Posted by: madmax
from Georgia
communication is the most important thing.using the internet on this is a challenge
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 1, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Works as intended but instuctions are lacking
on April 22, 2023
Posted by: SSquare
from Missouri
Water filter works as intended, however the instructional video provided on the Samsung product page has left out a very important detail. To avoid damaging the fridge and to make the replacement smoother, remember to shut off the water line to you fridge.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely Awful Packaging. Wear Gloves To Open
on April 8, 2023
Posted by: Anonymous
from The Hospital
This review is strictly for the packaging you put this filter in. I am typing this with fully bandaged hands as you made the plastic impossible to come apart and now I have lost several layers of skin on my hands. I now require assistance doing simple household tasks like using a fork or using the restroom. I hope whoever decided this packaging was right for this filter has a horrible summer and stubs their toe every time they walk to the restroom in the middle of the night.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, SEA Care, April 10, 2023
Good day,
We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of change and good technology
on March 29, 2023
Posted by: George
from Hellertown, PA
This filter is easy to change. I have it delivered on the auto plan and that is very convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
How NOT TO have it LEAK:
on March 22, 2023
Posted by: Apple137
I read the reviews and many wrote that they replaced it and it leaked. I thought maybe they got the wrong size so I pulled the current filter out that came with the fridge. I took a pic of the filter then replaced it and heard a hiss or water sound which I used to hear when replacing my older fridge filter. I inserted the filter with the knob facing the unlock, pushed it in and then turned it to the lock position.
THIS WAS THE WRONG WAY TO INSTALL IT, because it leaked just like everyone said. Thankfully I didn't install it and leave the house.
What worked was to push the filter in gently, making sure it reaches the back where it will connect. Turn it clockwise, while gently pushing it in like you're screwing a cap on. It will turn until it locks on its own. There was no hissing or water sound this time. This instruction should've been on the filter door.
Now if the water already leaked before you read this, do the following first:
Remove both drawers and remove all water under the drawers with a cloth towel first.
Inside where the filter goes in there's a small plastic plate that comes out, almost the same length as the filter. Remove that and get the water that spilled under if you can, if not, you can try getting it from the side and back of the middle part where the filter goes. After drying everything, I used a dry paper towel to make sure there's no wet areas that I missed and repeated until paper came back dry. It was just easier for me to see it in paper.
You're going to set off your fridge alarm while doing this, keep going until you're done. The faster you dry it the faster you'll be able to close it. If you touch the middle area and the paper towel is absorbing water, that means there's still water in the middle. Keep absorbing the liquid.
When you're done, insert the filter in as mentioned above then place half a paper towel on each side where the drawer normally goes. I closed the fridge and came back a couple minutes later to check if the towels got wet and they didn't.
Return the drawers and hopefully next time you replace it, it won't leak. 🤞
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on March 15, 2023
Posted by: Just a guy
I bought a new pack of these last year and they work great.
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install!!
on March 10, 2023
Posted by: AppreciativeUser
from Albuquerque, New Mexico
I installed this filter last week on a 4-door refrigerator and it installed very easily with no leaks at all. I turned off the water first and everything went very smoothly. Good product and our water tastes great.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good product
on March 1, 2023
Posted by: virginia
Yo lo he comprado en otras ocasiones y me funciona perfecto
Written by a customer while visiting Samsung US