Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
4.3
(663 Reviews)
Rating breakdown 663 reviews
5 Stars
484
4 Stars
58
3 Stars
14
2 Stars
22
1 Star
85
88%of customers recommend this product.
(
452 out of
515)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Excellent product
on August 3, 2026
Posted by: Angel
from Clifton NJ
[This review was collected as part of a promotion.] You have an excellent product. Each filter will last approximately 6 months and so far they’ve been on the money with the time limit. The clarity of the ice cubes are clear. The cubes taste great. Compatability is great the filters fit right in with one twist.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Water Filter
on August 3, 2026
Posted by: SLW1
from Chicago
[This review was collected as part of a promotion.] The Samsung water filter is great and easy to install!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fridge water filter
on August 3, 2026
Posted by: CelestialStorm
from NORTHEAST OHIO
[This review was collected as part of a promotion.] The filter on the refrigerator was a little high priced until I used it , saw and tasted its filtration. The water clarity, taste, lack of order surpasses that of bottled water completely. We were amazed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to install and loving in my Samsung Bespoke
on August 3, 2026
Posted by: Kenoatl
[This review was collected as part of a promotion.] Easy to install and replace... watching a youtube video to install is helpful
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Packaging needs to be improved
on July 26, 2026
Posted by: j33won
from Los angeles
The filter is fine, I am sure. But the packaging is absolutely horrendous. Can you at least provide instructions to open the packaging?
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Khristine, Samsung, August 5, 2026
We hear you, J33won, and would like to share a couple of resources as our water filter packaging has recently been refreshed to support sustainability efforts.
For more information about Samsung Genuine Water Filters, please see:
https://www.samsung.com/us/home-appliance-accessories/haf-qin-refrigerator-water-filter-sku-haf-qin-exp/
The article below also includes a video demonstration showing how to access the water filter area, open the filter cover, and replace the filter:
https://www.samsung.com/us/support/answer/ANS10005090/
Samsung truly values your business.
Khristine
Samsung Care
For more information about Samsung Genuine Water Filters, please see:
https://www.samsung.com/us/home-appliance-accessories/haf-qin-refrigerator-water-filter-sku-haf-qin-exp/
The article below also includes a video demonstration showing how to access the water filter area, open the filter cover, and replace the filter:
https://www.samsung.com/us/support/answer/ANS10005090/
Samsung truly values your business.
Khristine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointing
on June 30, 2026
Posted by: Texas King
Over priced, and samsung does not even let me redeem my rewards points to purchase. Regret buying samsung appliances now.
Response from Samsung USBy Glaiza, Samsung, July 14, 2026
Hi Texas King,
Thank you for bringing your feedback regarding the water filter pricing and rewards point usage to our attention.
If you would like to share additional details about your experience, please reach out through any of the channels below and provide the reference number (1152785241) when contacting us.
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Our team is ready to help whenever you're ready to connect.
Glaiza
Samsung Care
Thank you for bringing your feedback regarding the water filter pricing and rewards point usage to our attention.
If you would like to share additional details about your experience, please reach out through any of the channels below and provide the reference number (1152785241) when contacting us.
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Our team is ready to help whenever you're ready to connect.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung should be ashamed and embarrassed
on June 29, 2026
Posted by: Scabdidly
The recommended filter authentication app that accompanies the filter is absolute garbage. It’s beyond worthless and simply DOES NOT WORK. If an actual human being designed it, they should change professions immediately because they are unbelievably bad at what they do. The only way this app could be worse is if it somehow made your phone take a crap in your hand while you were using it.
Response from Samsung USBy Glaiza, Samsung, July 13, 2026
We'd like to better understand your experience with the water filter authentication app, Scabdidly, and explore ways we can assist.
Please reach out to us through one of the support channels below and provide reference number (1152781387) for prompt assistance.
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We hope to hear from you soon.
Glaiza
Samsung Care
Please reach out to us through one of the support channels below and provide reference number (1152781387) for prompt assistance.
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We hope to hear from you soon.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Water filter
on June 9, 2026
Posted by: Ksn2hs
from Florida
[This review was collected as part of a promotion.] Easy to order. Good price. Reliable brand. Didn’t have any problems to install.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US