Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
stop sending me auto notifications no filter here
on June 14, 2023
Posted by: drjkbaer
I am frustrated that I am inudated every day with requests for me to change my water filter cartridge and there is no water filter in my fridge
I hope that someone from the company will read this and take me off the list off automatic notifications
I hope that someone from the company will read this and take me off the list off automatic notifications
fridge is great by the way
Response from Samsung USBy Carrie Galvan, SEA Care, June 15, 2023
Hello,
We'll gladly help with what you're experiencing with your Samsung water filter,
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We'll gladly help with what you're experiencing with your Samsung water filter,
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
dont buy!
on June 11, 2023
Posted by: ardevandav12345
THis thig sucks
Pls dint buy it doesnt fit nor does it look slay
Pls dint buy it doesnt fit nor does it look slay
Response from Samsung USBy Carrie Galvan, SEA Care, June 12, 2023
Greetings,
All we want is to get you assisted with your water filter.
Below is a link to help you fit your water filter in your refrigerator.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
All we want is to get you assisted with your water filter.
Below is a link to help you fit your water filter in your refrigerator.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
low quality
on June 9, 2023
Posted by: diliara
Water still bad qality,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Samsung USBy Carrie Galvan, SEA Care, June 12, 2023
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Does Not Filter Out Many Chemicals!!
on June 8, 2023
Posted by: Rkellar
from Dexter New York
Just bought a Samsung refrigerator . Ran over a gallon of water through the system. I tested the water from the fridge and got 154 PPM. I tested the water from the tap and it was 171 PPM. Apparently it doesn’t filter out a lot of chemicals. I had a Zero Water that I discarded because the fridge had a filter. That was a mistake. There is no listing of the filter’s efficacy. I wonder why! Will have to install a filtration system prior to connecting to the fridge.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, June 8, 2023
Hi Rkellar,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung smart counter depth side by side fridge
on June 1, 2023
Posted by: OWNER OF SAMSUNGS
from Cambridge Minnesota
The look
The style
The ease
The depth
The price
All that is wonderful about this fridge!
The style
The ease
The depth
The price
All that is wonderful about this fridge!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Original Filter Leaking After Reinstalling
on May 11, 2023
Posted by: KDoubleu
from Memphis, TN
I didn’t read the reviews before removing my original filter to make sure I ordered the correct replacement. When I tried to reinsert like instructions for inserting a new one until my new cartridge came, it hissed and leaked all in my drawers. I am terrified to leave it without my frig flooding! I just left it out and hope I can make ice since I had to reset my ice maker!
I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder.
I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder.
I have been referring everyone to your product but can’t in good conscience anymore bc if this major defect!
Help! What are my options!? Very disappointed.
Help! What are my options!? Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 17, 2023
Hi There,
Let's check all possible solutions to replace your water filter easily.
Your water filter can be changed quickly and should only take a few minutes. Please follow these steps.
1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is.
2. Open the water filter cover and rotate the old filter counterclockwise to unlock it.
3. Then, pull it straight out to remove it from the filter housing.
4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise.
5. Make sure the lock symbol matches up with the indicator line.
Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us.
Have a great day.
-John
Let's check all possible solutions to replace your water filter easily.
Your water filter can be changed quickly and should only take a few minutes. Please follow these steps.
1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is.
2. Open the water filter cover and rotate the old filter counterclockwise to unlock it.
3. Then, pull it straight out to remove it from the filter housing.
4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise.
5. Make sure the lock symbol matches up with the indicator line.
Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality for 15 years.
on May 1, 2023
Posted by: Jerry D
from Dallas, Texas
Easy to replace and never once had a problem with any Samsung filter over 15 years and 2 Samsung refrigerators. You need to insert correctly and lock into place per instructions. Love the integration with SmartThings. Great quality drinking water. Worth the price.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great filter but low flow
on April 25, 2023
Posted by: Minute man
from Pensacola fl
So the initial filter was pretty good. It surprised me. It does have low flow. But after using it for 6 months and replacing it I could tell how much crap it cleaned out of our water
Features
4
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US