Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Is it safe?
on November 8, 2023
Posted by: Thunder
from St. Pete Beach, Florida 33706
Authentication tag did not work. No instructions on what to do. Nor if is safe to use?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 10, 2023
Thunder, we want you to ensure your water filter is safe. Let us help you with this.
Authenticating your water filter is easy; here is a guide to help you.
1) Detach the Authentication Tag from the filter.
2) Place the Tag over the back of the provided magnet.
For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters."
HAF-QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146507405) to help our team pull up your information.
Have a great day.
^Camille
Authenticating your water filter is easy; here is a guide to help you.
1) Detach the Authentication Tag from the filter.
2) Place the Tag over the back of the provided magnet.
For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters."
HAF-QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146507405) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Turn the water supply off
on November 6, 2023
Posted by: Big Richard
from Ozark Mo.
If you turn the water off going to the ice maker it takes the pressure off the line and it makes it so much easier to change the filter
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 8, 2023
Hi there,
Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of change
on November 6, 2023
Posted by: Sachi
I always need to shut off my water when replacing the filter which is really easy to do but I have a difficult time resetting the refrigerator filter flashing light reminder
Written by a customer while visiting Samsung US
Customer Rating
1
Does not work, poor fitment.
on November 4, 2023
Posted by: Julien
from Prescott AZ
I went to change the water filter in my Samsung refrigerator and no matter what I did it would not totally go in. I put the old filter back in and it works fine. Both filters have the same numbers on them, HAF-QIN/EXP, I bought a three pack, I tried another one and will not work either. So frustrating.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 7, 2023
Thank you for sharing your experience with the water filter not fitting correctly, Julien. Let me guide you in installing the water filter.
Please see the guide, follow the hyperlinks, and watch the video in the links below for more details.
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146497303) to help our team gather your information.
Have a great day.
^Charles
Please see the guide, follow the hyperlinks, and watch the video in the links below for more details.
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146497303) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
RELEASE WATER PRESSURE BEFORE CHANGING THE FILTER
on October 12, 2023
Posted by: kmtexas
from Texas
When the filter light came on for the first time, I took the existing filter out to get the correct number. At the time it seemed faster than hunting down the manual. The filter was very difficult to take out, and put back in. We finally managed to muscle it back in. This should have been our first clue we had not done something correctly. Within a few minutes of walking away, and thinking the filter was properly re-installed, water was running onto the floor. Thank goodness we were home to pull the filter back out, which stopped the leak. What a mess! The two bins beside the filter and the flex bin in the middle drawer had to come out so we could reach to remove all the water pooled inside.
OUR RESOLUTION TO STOP THE LEAK? Turn the water off and drain the line to release pressure. Filter went back in without any problems and no leaking when water was turned back on.
I wish I had taken the time to READ THE MANUAL BEFORE CHANGING THE FILTER. It would have saved me a lot of time and frustration had I done it correctly to begin with.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Pitcher Won’t Fill. Filter Won’t Reset.
on October 1, 2023
Posted by: peterehat
The water filter light came in. I replaced the filter. The light is still on and won’t reset. No information is anywhere on resetting the filter on my model (RF29BB8600QLAA). The pitcher in the beverage center won’t fill.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, October 3, 2023
Your patience matters to us regarding what you are experiencing with your fridge, peterehat. Let's get this taken care of.
Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher.
Replace the water filter in your Samsung refrigerator (See reset the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146360157) to help our team gather your information.
Have a great day.
-John
Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher.
Replace the water filter in your Samsung refrigerator (See reset the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146360157) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
DO NOT FORCE IT IN
on September 30, 2023
Posted by: Ahmad
from Raytown MO
D NOT FORCE IT IN. Slide the filter in with the arrows pointing to left and right. When it reaches the end and it stops moving STOP. Do not push any further. GENTLY and PERSISTENTLY turn the handle clockwise while pushing GENTLY in. It will lock it in place within 1 and half turns. The arrows will point UP.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Fake replacement
on September 19, 2023
Posted by: Merluis
Item is wrong. When I put the cartridge my refrigerator started to leak. The original number for used in system is DA97-08006C-A
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
We appreciate you sharing this experience with the water filter. Let's help you with this, Merluis.
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US