Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Super Easy Install
on January 26, 2024
Posted by: potratzable
There were several complaints about leaks, but to me, this filter change was really easy compared to other appliances. I just followed the directions - which is not super convenient but worked.
Shut off the water
Drain the water line through the dispenser
Rotate the filter counter-clockwise, 180 degrees
Remove filter
Insert new filter
Push in while rotating 180 degrees clock-wise
Slowly open the valve and refill the line
Run some water through the dispenser and throw out.
All done.
Drain the water line through the dispenser
Rotate the filter counter-clockwise, 180 degrees
Remove filter
Insert new filter
Push in while rotating 180 degrees clock-wise
Slowly open the valve and refill the line
Run some water through the dispenser and throw out.
All done.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful grip architecture
on January 22, 2024
Posted by: MNshopper
from Minnesota
The Watts version of the filter was clearly designed by someone with no spacial physics knowledge. The 'finger friendly' curved grip gives you no leverage to turn it once it's halfway to the vertical position unless your wrist is double jointed. I can't even give the rest of the product any time for this review..when I had to use additional tools to twist the mechanism all the way.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 23, 2024
Hi there,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Incredibly hard to install without leaking
on January 19, 2024
Posted by: Liveabetes
I read the reviews. I knew what I was getting myself into. And still I thought: “surely, I can install this filter without it leaking!”
Oh how wrong I was.
I am astounded by how easy it is for the filter to be installed with significant leaking, and how little difference there is between “correctly” installing and “incorrectly” installing. I am fortunate that enough people have posted about the leaking problem that I at least knew to look for it. So after my first attempt yielded heavy flow into my cheese drawer (which I pompously neglected to empty a priori), I quickly stopped and removed the filter. (And thankfully Samsung designed this so there is no flow when the filter is removed). Second attempt: massive leak. I finally stopped to re-review the other reviews here and attempted a third time. Leak. So I watched some YouTube videos. Well apparently fourth time is the try because - voila! - magically, no leak! I could not tell you what I did differently from the other three times. The only tiny nuanced difference – maybe – is that I pointed the filter arrow as little as possible below 9:00 (just past 90 degrees from locked position) to allow the filter to push into the slot, then pushed in gently while turning clockwise to 12:00 locked position. i.e., don’t orient the filter arrow towards the unlock symbol at bottom left of the filter slot.
2 stars because it does seem to work if you can get it installed correctly (and it does appear to be possible).
Good luck.
No, I would not recommend this to a friend.
Performance
3
Design
1
Value
2
Response from Samsung USBy Rainly, Samsung Care, January 23, 2024
Greetings,
We appreciate you sharing your experience installing the water filter. We'd love to help.
Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We appreciate you sharing your experience installing the water filter. We'd love to help.
Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on January 12, 2024
Posted by: dancer
I bought this here about two years ago and I’ve enjoyed her ever since
Written by a customer while visiting Samsung US
Customer Rating
1
Does not Fit
on January 10, 2024
Posted by: Kris S
from Stoney Creek
I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in.
**I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
**I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 11, 2024
Hi Kris S,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146725625) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146725625) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
How NOT TO have it LEAK: part 2
on December 26, 2023
Posted by: Eddd
After reading the long "How NOT TO have it LEAK" review I grew a pair and went for it. The original came out easily. The new one leaked even though I gently pushed it in while turning it to lock.
Then.... I shut off the water line to my refrigerator with the small ball valve behind the refrigerator, installed the filter the same way but without any resistance and turned the water back on. No leaks.
Then.... I shut off the water line to my refrigerator with the small ball valve behind the refrigerator, installed the filter the same way but without any resistance and turned the water back on. No leaks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
What does it do?
on December 1, 2023
Posted by: luv2shop
I cannot find what this actually filters out. Most refrigerators filters will advertise what all contaminants that it filters out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 4, 2023
Hello,
We know how much you want to know what Samsung water filters filter out. Let us help.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146593802) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how much you want to know what Samsung water filters filter out. Let us help.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146593802) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
idk
on November 29, 2023
Posted by: hellfire
if you get the right filter its fine, but sam samsung has gone way....down hill.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy SEA Care, November 30, 2023
Hello there,
Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146581814) to help our team pull up your information.
Have a great day.
^Camille
Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146581814) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US