Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Very disappointed in the replacement filter.
on March 11, 2024
Posted by: Disappointed
from Florida
I recently purchased a water filter, installed it about one month ago, and ALREADY need a new one. I am terribly disappointed. I bought the refrigerator over a year ago and the original water filter worked great…now it tastes terrible and the “change filter” light is on. Ridiculousness.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 13, 2024
Hello there,
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Difficult to remove and reinstall
on March 1, 2024
Posted by: Fred
from Houston Texas
The filter is very hard to unscrew from the refrigerator. There is no way to unscrew it with your hand. The small handle slipped out of my hand. I had to get a 12 inch pair of pliers to grip it tight enough to remove and just as bad to reinstall. The water was off and the pressure released. I believe the refrigerator has a defective receptacle for the filter. I even coated the o-rings with rubber lube.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great... with exception of the water filter design
on February 27, 2024
Posted by: Dionysos
from RF29CB9900QK
Overall nice refrigerator so far, but I'm docking a start because of the extremely poor online instructions for changing the water filter... it is completely wrong and almost resulted in the flooding of our kitchen.
Come on guys, no excuses. I've read a whole bunch of other reviews with the same complaint that almost ended in disaster. The video is wrong in three ways; 1) It is a quarter turn, not a 180 degree turn 2) It goes in with the arrows sideways, not up and down, and 3) It gives the appearance the it doesn't matter whether the LOCK embossing is right side up or down... well it matters 100%, they just don't tell you that. Very poor in that department. Other than that, I really like the fridge.
Come on guys, no excuses. I've read a whole bunch of other reviews with the same complaint that almost ended in disaster. The video is wrong in three ways; 1) It is a quarter turn, not a 180 degree turn 2) It goes in with the arrows sideways, not up and down, and 3) It gives the appearance the it doesn't matter whether the LOCK embossing is right side up or down... well it matters 100%, they just don't tell you that. Very poor in that department. Other than that, I really like the fridge.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works! No leaks here
on February 14, 2024
Posted by: TacomaNerd
from Tacoma, WA
I held off on buying these for a year or two because of the reviews. Haha. May have been a first timers luck, but I had no issue installing it in my 4 door, 28cu, smart hub fridge. No leaks or anything unusual rather than water sputtering out of water dispenser for a few seconds as it adjusted to the new filter. I didn't turn off my water (tough to get to without scratching my tile floors), but just gently turned the water filter into place until it caught and went in. Had to do an extra rotation at first since it didn't seem aligned, but eventually went in, no problem. Best of luck! Hopefully my luck continues... haha
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Watch for leaks
on February 11, 2024
Posted by: DebnNC
from NC
I bought these about 9 months ago. The first change out was smooth. No leaks as others have mentioned. This is my 2nd attempt to change out the filter. As others said, this time I had hissing and leaking. What a mess. I removed the filter and cleaned up the water. Found out the hard way the drawers cannot be my bucket. They are not solid. Now water in the floor. I put the filter in again and heard a quick hiss and now no water. The instructions say to disconnect your water....I cannot do that on my own. So, I took a chance twice. I think the filter is fine once it clicks in place. DO NOT leave home until you have had a chance to watch for leaks.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Beware of water filter not fitting in refrigerator
on February 4, 2024
Posted by: Badfridge
from Vancouver, WA
Referenced my refrigerator RF23M8070SG and bought the Samsung brand HAF-QIN FILTER AS DIRECTED. Water filter doesn’t fit in properly and will not seat as it should. Waste of money.
No, I would not recommend this to a friend.
Response from Samsung USBy SEA CARE, February 7, 2024
Hi there,
I understand where you're coming from. Let's help you with this.
I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146826012, to help our team pull up your information.
Have a great day!
^Chrystel
I understand where you're coming from. Let's help you with this.
I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146826012, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Works as advertised, just take your time.
on January 29, 2024
Posted by: Troy
from NY
Bought a 3 pack and installed it 1 week ago.
I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking.
One reviewer though gave me hope as to how to properly install the filter without any issues.
I purchased and installed and WHAMMO, LEAKS!!!!
However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job.
I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking.
One reviewer though gave me hope as to how to properly install the filter without any issues.
I purchased and installed and WHAMMO, LEAKS!!!!
However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job.
Heres the take away.
Turn off the water to the refrigerator before installing the new filter.
If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes .
The filter will not make a secure seal if you try installing with the water pressure still up.
If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing .
Great product but alot of unfair reveiws.
Maybe a better user guide would have helped .
God bless and i hope this helps others.
Turn off the water to the refrigerator before installing the new filter.
If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes .
The filter will not make a secure seal if you try installing with the water pressure still up.
If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing .
Great product but alot of unfair reveiws.
Maybe a better user guide would have helped .
God bless and i hope this helps others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Everything but the ice and buttons font work.
on January 28, 2024
Posted by: Texas Red
from Katy, Texas
My water filter light won't shut off. Is it because I've been using off brand filters ?
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Rainly, Samsung Care, January 29, 2024
Greetings,
We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you.
Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, we strongly recommend using the Samsung water filter in your refrigerator.
To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information.
^Rainly
We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you.
Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, we strongly recommend using the Samsung water filter in your refrigerator.
To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US