Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Where are they??
on April 30, 2024
Posted by: Andy
How long is this thing supposed to last? Me and 3 cats going through a filter in 5 months? I don't think so. Plus can't buy replacement here?!
Response from Samsung USBy Samsung Care, May 6, 2024
Hi Andy,
We understand how you feel and we are here to provide the information that you need.
The water filter should be replaced every 6 months or after it has been used for 300 gallons of water.
You can check the link below if you wish to purchase a replacement filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information.
^Rodel
We understand how you feel and we are here to provide the information that you need.
The water filter should be replaced every 6 months or after it has been used for 300 gallons of water.
You can check the link below if you wish to purchase a replacement filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
2
Difficult to install
on April 23, 2024
Posted by: Adan
It should be easy to install. Every time I need to replace this filter, it gives me hard time to install it.
Response from Samsung USBy SEA Care, April 24, 2024
Adan, we understand the frustration regarding the filter replacement process. We are here to help.
Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147075345) to help our team pull up your information.
Have a great day.
^Camille
Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147075345) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
underwhelming
on April 3, 2024
Posted by: Danello
It lasted like a month and a half before the "replace" light turned on
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 4, 2024
Danello, we understand the sentiments you shared about the water filter. Let's address this right away.
Your water filter has a capacity of 300 gallons. Depending on your usage, it may or may not last six months.
Here is the official product page of the water filter for more details.
HAF- QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#benefits
Please check this link for more details. Kindly choose "Replace water filter." Also, we suggest you watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147012633) to help our team pull up your information.
Have a great day.
^Camille
Your water filter has a capacity of 300 gallons. Depending on your usage, it may or may not last six months.
Here is the official product page of the water filter for more details.
HAF- QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#benefits
Please check this link for more details. Kindly choose "Replace water filter." Also, we suggest you watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147012633) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Fridge
on April 1, 2024
Posted by: Punkin
from Fairborn, Ohio
I love this fridge and freezer! I can fit so much in both and it’s so big!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on March 26, 2024
Posted by: Bloom
Samsung offers free delivery, until you try to buy something, then it's pick up in store 300 miles away or forget about it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 27, 2024
Hi there,
We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us.
Have a great day.
-John
We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Lame website
on March 24, 2024
Posted by: NoLameness
Lame website. I can’t zoom in on anything. Can’t scan my “smart” appliance. Lame
Response from Samsung USBy SEA Care, March 26, 2024
Hi there,
We are available to help you at any time. Please expound on what you are trying to do on the website so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146984407, to help our team pull up your information when you message us.
Have a great day.
-John
We are available to help you at any time. Please expound on what you are trying to do on the website so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146984407, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Filter
on March 22, 2024
Posted by: Palvo
Bought this fridge brand new; 2 months afterwards needed a filter.
Response from Samsung USBy SEA Care, March 26, 2024
We want you to have the best experience with your refrigerator, Palvo. Let us help you with its water filter.
The frequency of the water filter replacement depends on the quality of the water in your area and the amount of water you dispense. For tips, click the link and hyperlinks and watch the instructional video.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146983534, to help our team pull up your information when you message us.
Have a great day.
-John
The frequency of the water filter replacement depends on the quality of the water in your area and the amount of water you dispense. For tips, click the link and hyperlinks and watch the instructional video.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146983534, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Incompatible with RO systems.
on March 19, 2024
Posted by: Shredder
I send Reverse Osmosis water to my refrigerator. Samsung reminds me to replace my water filter without an option to clear the alert.
Response from Samsung USBy SEA Care, March 20, 2024
Good day,
We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support.
Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us.
Have a great day.
-John
We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support.
Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US