Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Difficult
on June 23, 2024
Posted by: Johny
Difficult in removing and installing this water filter.
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Samsung Care, June 24, 2024
Hi Johny,
We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out.
I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147264241 to help our team pull up your information.
Leo
We hear you and dealing with a difficult-to-remove or install water filter can be frustrating. We are here to help you out.
I have shared a Samsung link below to help with your experience with replacing the water filter of your Samsung refrigerator model. There are three water filter model's please ensure that the water filter you have is compatible with your Samsung refrigerator model. The link also has hyperlinks like "troubleshooting guide" that you can visit for additional help.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147264241 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Bad filter life
on June 7, 2024
Posted by: Mgriff
from Nashville TN
I’ve had the Samsung refrigerator since May 2023, and am now buying my 5th filter. Terrible filter life. After 3-4 months, it is down to a slow trickle. Extremely disappointed in the filter. I haven’t gotten anywhere near 6 months with any of them.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, June 10, 2024
Greetings!
Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter.
Water filters can have varying lifespans depending on factors such as water quality and usage patterns.
Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan.
Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147223543 to help our team pull up your information.
Leo
Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter.
Water filters can have varying lifespans depending on factors such as water quality and usage patterns.
Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan.
Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147223543 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
horrible
on June 7, 2024
Posted by: mebbbn
Sucks bbnnn,mkmoi7jjjhhhhhjjggffuhhvvhjhbbbjnbn b bbvmnh
Response from Samsung USBy Samsung Care, June 7, 2024
Greetings!
It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter.
We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147214192 to help our team pull up your information.
Leo
It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter.
We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147214192 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
filter replacement
on June 4, 2024
Posted by: txjadedlady
from Texas
I purchased this over a month ago and replaced. But the refrigerator didn't pick up that it been replaced. Smh
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Care, June 6, 2024
Greetings!
It's frustrating to experience a situation where a replacement is made, and the change has not been recognized by the Samsung refrigerator model you have. We are here to help.
I have shared a Samsung link below that will help with your experience. Please visit the link and select the drop-down menu "resetting the water filter light". The water filter light indicator in Samsung refrigerator models will have to be manually reset.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147212068 to help our team pull up your information.
Leo
It's frustrating to experience a situation where a replacement is made, and the change has not been recognized by the Samsung refrigerator model you have. We are here to help.
I have shared a Samsung link below that will help with your experience. Please visit the link and select the drop-down menu "resetting the water filter light". The water filter light indicator in Samsung refrigerator models will have to be manually reset.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147212068 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy a refrigerator that uses this filter
on May 31, 2024
Posted by: dmom
I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.
Response from Samsung USBy Ernest, SEA Care, July 2, 2024
Hi there,
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
No recycling available....absolutely awful.
on May 23, 2024
Posted by: Armand
from Los Angeles, CA
Absolutely disgusting that Samsung doesn't offer recycling of this product...what a lousy company. It's 2024, take some responsibility for your products you push out to people.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 27, 2024
Hi there,
We truly understand how you feel regarding this filter. We are here to help you in any way possible.
The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration.
We want to thank you for bringing this up and we appreciate your time.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information.
^Rodel
We truly understand how you feel regarding this filter. We are here to help you in any way possible.
The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration.
We want to thank you for bringing this up and we appreciate your time.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Next fridge is without a computer
on May 18, 2024
Posted by: Plknj
I will never buy a fridge with a computer built in as it is impossible to reset anything quickly, if at all.
Response from Samsung USBy Samsung Care, May 20, 2024
Hi there,
We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147156266), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147156266), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
4
nice
on May 12, 2024
Posted by: firelad
from Glen covering ny
5yrs ago still like new needs a bigger screen to watch tv
Written by a customer while visiting Samsung US