Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.8
(395 Reviews)
Rating breakdown 395 reviews
5 Stars
234
4 Stars
40
3 Stars
14
2 Stars
22
1 Star
85
75%of customers recommend this product.
(
185 out of
247)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Horrible company, customer service filter/fridge
on September 5, 2025
Posted by: Nikhil
This is honestly the worst experience I have ever had. I will never be buying a Samsung product ever again, I have told friends and family to not either! I bought this water filter from Samsung and watched a few videos on how to install it. Once I installed the new water filter, a few minutes later there was a HUGE puddle of water from my fridge that seeped into my flooring and damaged it. I removed the water filter immediately and then tried to install again, same thing.. Then I put in my old filter and it worked fine. I tried installing one more time and that was the last straw.
I called customer support to replace this water filter and also confirm it was the right one for my fridge. It was indeed the right filter as they confirmed. So I requested for a replacement or a refund and they had transferred me to 6 different people in the span of 1 hour. Still no freaking resolution they keep transferring me to the wrong team. I'm going to be replacing this fridge with a different brand. Mark my words I will never buy a Samsung product again! Lesson learned the hard way... bunch of scammers in this company
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 5, 2025
Hello Nikhil, We understand your disappointment with how your concern about the faulty water filter you purchased was handled. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concern. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150620977, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150620977, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 1, 2025
Posted by: CS Properties
from WA
the filter was too tight to change it and when i replaced it, it was good, we were off the home for 2 days and next day when we came the house is flooded with water adn end up in 100 K insurance
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 4, 2025
Hi there, We care about the betterment of your fridge. Let us help you out. Please refer to the link below to rectify the leaks in your fridge. For additional tips, click the hyperlinks and watch the embedded video (if available). Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 12, 2025
Posted by: OBMT
I have bought this samsung filter for the past three years and have had no issues at all plus it is easy to install
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
1
Defect it filter
on July 3, 2025
Posted by: WDJudd
from Tennesse
We bought a filter that did not even last a month The wireless saying it needs to be replaced
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, July 3, 2025
Good day,
We appreciate your informing us about this. Let's get you assisted,
When the refrigerator panel flashes an indicator light, it signals that its filter has changed. Learn more by browsing the guide below, watching the YouTube video, and visiting the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149838895, to help our team pull up your information.
Have a great day!
^Chrystel
We appreciate your informing us about this. Let's get you assisted,
When the refrigerator panel flashes an indicator light, it signals that its filter has changed. Learn more by browsing the guide below, watching the YouTube video, and visiting the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149838895, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
disgusting
on May 25, 2025
Posted by: REVEIWER123
Horrible its so bad my water tasted liked the sea and was foggy dont buy
Response from Samsung USBy Samsung Care, May 27, 2025
Hello,
We understand that having bad-tasting water can be disappointing. Let us help.
Below is the troubleshooting link to help when the water from the dispenser tastes bad. Browse the guide until the "If the water from your dispenser tastes bad" section to learn more. We also suggest checking the attached hyperlink about replacing the water filter.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149331898) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that having bad-tasting water can be disappointing. Let us help.
Below is the troubleshooting link to help when the water from the dispenser tastes bad. Browse the guide until the "If the water from your dispenser tastes bad" section to learn more. We also suggest checking the attached hyperlink about replacing the water filter.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149331898) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Faulty Filter
on April 30, 2025
Posted by: SeanE
from Belmont North Carolina
First few filters functioned fine. The last filter was faulty causing water to leak inside the fridge. Hoping to be offered a replacement at the very least
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Rodel, Samsung Care, May 2, 2025
Hi SeanE,
We can feel your disappointment with this water filter. We are here to help you.
We would like to speak to you directly to gather additional information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148991571), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your disappointment with this water filter. We are here to help you.
We would like to speak to you directly to gather additional information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148991571), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Filter need replacement in 4 days?????
on April 24, 2025
Posted by: Rose3
I replaced filter 19 April 2025. Today 24 April, its at 8% and requiring new filter.
Response from Samsung USBy Rodel, Samsung Care, April 25, 2025
Hi Rose3,
We understand how you feel regarding this fridge.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148895190), to help our team pull up your information.
Have a great day!
^Rodel
We understand how you feel regarding this fridge.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148895190), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
scam
on March 22, 2025
Posted by: dingding
Was very difficult to cancel the subscription . Strongly suggest you do not sign up
Response from Samsung USBy SEA Care, March 24, 2025
Hello there,
We would love to discuss your subscription cancelation difficulties to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148654397) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss your subscription cancelation difficulties to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148654397) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US