Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Hate everything about Samsung
on September 2, 2024
Posted by: Samsungsucks
The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"
Response from Samsung USBy SEA Care, September 3, 2024
Hi there,
We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us.
Have a great day.
-John
We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Product Packaging
on August 27, 2024
Posted by: Genuinely Loyal
from Hayward CA
I always buy Samsung genuine filters. I know you are fighting thefts but at what expense. Honestly I have to work hard to get the filter out of the packaging. The plastic is so hard and no way to open it so I have to cut open the packaging which creates sharp edges and points. Honestly, this is at best dangerous. I really would not want to injure myself just to get the product. Can you please do something to make this better?
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy SEA CARE, August 28, 2024
Greetings!
We understand where you're coming from. Please know that your convenience is essential to us.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147481982, to help our team pull up your information.
Have a great day!
^Chrystel
We understand where you're coming from. Please know that your convenience is essential to us.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147481982, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
You Get What You Pay For...
on August 26, 2024
Posted by: Moab Jim
[This review was collected as part of a promotion.] With off-brand filters, you are not sure if you are filtering your water or contaminating it. With Samsung, I trust that only the finest media and containers are used in all of their consumer products. The filters last up to six months and there is never a question about water quality.
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible filter
on August 22, 2024
Posted by: James
from Los Angeles
I bought the filter a few weeks ago and the water tastes horrible. I ran water through the filter several times and still the same. The old filter made the water taste way better. Anyway to get a refund?
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, August 23, 2024
We understand the water filter's significance. Let's get you the help you need, James.
We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147469928, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147469928, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Leaks water
on August 17, 2024
Posted by: Nilss
Leaks water after 1 week, I tried taking the filter to see if it was my mistake when installing but after removing it and placing it back it still leaks.
Response from Samsung USBy SEA CARE, August 19, 2024
Your convenience with the water filter matters to us. Let's get this sorted out, Nilss.
We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453860, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453860, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Dont!
on July 25, 2024
Posted by: John
from Phoenix
It bought a test kit and no it doesn't filter for shid
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Hi John,
We know how important the water filter is in our refrigerators. Let us help you.
The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information.
^Rainly
We know how important the water filter is in our refrigerators. Let us help you.
The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals.
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
forced Enrollment
on July 9, 2024
Posted by: Vinsk
Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.
Response from Samsung USBy Rainly, Samsung Care, July 9, 2024
Hi Vinsk,
We appreciate you sharing your experience purchasing a water filter. We are here to help you.
You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below.
https://samsungparts.com/products/haf-qin-exp
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information.
^Rainly
We appreciate you sharing your experience purchasing a water filter. We are here to help you.
You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below.
https://samsungparts.com/products/haf-qin-exp
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Seems Prone To Leaking
on June 26, 2024
Posted by: Groll
from Georgia
I purchased a genuine replacement filter using the Samsung Subscription Service. The filter replacement seemed easy enough...unscrew the old filter and screw in the new filter. I did this in the evening and at the time everything seemed ok. I woke up the next morning and my kitchen AND Basement was flooded. Several thousands of dollars in damage. When I removed the new filter I installed I could tell the water was dripping from the plunger/nozzle on the filter housing. Not enough to give any warning at the time of the replacement of the filter. As evident with the numerous bad reviews there seems to be a design flaw or just plain bad engineering with the filtration system. I would highly recommend staying away from Samsung Refrigerators.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, June 27, 2024
Hello,
We understand the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147275743) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147275743) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US